We stayed at Long Beach for 7 nights (17 Jan- 24 Jan 2013) on our first trip to Mauritius. Upon arrival we were amazed at the beautiful resort although it was quite a bumpy ride to get here from Port Louis. Check in was smooth with friendly staff. It was long walk to our room 326 but we complained after the first night and they moved us to 421 (closer to reception, restaurants and pool area). We were happy with our new room because location was way better however, the safe and fridge wasn't working. I called reception to complain in the morning however, after several calls the safe and fridge were only fixed after 9pm (really frustrating for 5 star hotel).
Pool area was really wow! Staff were very friendly and accommodating however, pool beds were all dirty and stained (kind off gross). The swings by the beach were amazing only problem we experienced was that other guests would dump their belongings on the swings kind of "reserving it" even though they weren't sitting there. So throughout the day for the entire 7 days we were there we didn't get to sit on the swings because whenever we got there someones belongings were there already- this really annoyed us and we felt it was really unfair and inconsiderate!
Overall food was really good- value for money.
The Spa was very nice and after experiencing our first treatment we were over impressed and made appointments to return again only to be highly disappointed! It all started when my pedicure treatment was supposed to be 60mins but ended in 30mins! When I went to the spa front desk to ask why the ladies there just kept lying and defending each other instead of compensating me. I was extremely upset with them and mentioned I'm going to the manager to complain. Then the lady offered me a free head massage for the remainder of the 30mins and begged me not to report them. But, after my terrible experience I did not return to the Spa. I was really going to complain to the manager but my husband talked me out of it. We really don't fancy complaining and causing trouble. We are frequent travellers and enjoy every bit of traveling and discovering new places and I did not want to ruin the last day of our holiday. Overall great hotel but these hiccups must be sorted out!
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- Also Known As:
- Long Beach Mauritius Hotel Belle Mare
- Long Beach Mauritius Belle Mare