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“Perfect escape from the city” 5 of 5 stars
Review of Long Beach Mauritius

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Long Beach Mauritius
Coastal Road, Belle Mare, Mauritius   |  
Hotel amenities
Ranked #7 of 13 Hotels in Belle Mare
Johannesburg, South Africa
Top Contributor
58 reviews 58 reviews
18 hotel reviews
Reviews in 30 cities Reviews in 30 cities
24 helpful votes 24 helpful votes
“Perfect escape from the city”
5 of 5 stars Reviewed August 20, 2012

We visted Long beach resort early in August. The drive from the airport was a lot longer than expected. The welcome and check in was a breeze. The facilities in room and at the hotel were explained very well . The room was clean and very modern. We had a room very far away from the reception and there isnt a constant buggy service. Also it wasnt on the beach so it protected us from the wind.
The resort had planned activities, but they were weather permitting and didnt repeat often. Also you feel like you have to stick to a timetable on vacation so we werent a fan of that. Nonetheless, the activties were good. We thoroughly enjoyed the snorkelling and water activities. When the resort is packed, make sure you book for the activities you want.
Staying at Long beach gives you a complimentary game of golf at Le Touessrok which is one of the top 10 golf courses in the world. It was a truly unforgettable experience.
I used the spa facilities and it was reasonaly priced and good service.
There are four restaurant options, however during the day it was limited to one restaurant. The food was amazing particularly at the buffet. It does get busy however because not all the restaurants are open everyday.
Being winter, the weather was very temperatmental. However the resort is built to block out the wind very well.
Evening entertainment was a live band on most nights and a few shows. The live bands were brilliant and we loved the way they got the audience to participate. There is a club called Bombara which opens after the live band, it was such a stunning venue however the music was unbearable. The DJ tried to hard and we found it was too heavyfor a beach holiday. We visited only once for a short time and never returned.
When compared to another resort we visited in Mauritius, we found that the staff werent as friendly as we have previously experienced in Mauritius. There were the odd few who were friendly. Also, the follow up on queries and questions wasnt very quick. We had to wait a day or two or follow up ourselves.
As with other travellers, we found the drinks excessively priced and it wasnt easy to kick back and enjoy the holiday. Even water was too expensive!
We would definitely recommend this resort, the design and facilities are worth it for a perfect beach vacation.

Room Tip: Choose a room close to the reception.
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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871 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (204)
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Fishguard, United Kingdom
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed August 13, 2012

the hotel was everything you would want from a Tropical island holiday,BUT the bar cost will knock you down flat , £9 for a fruit smoothie , £5 for a small glass of beer
Now i know this is a five star hotel , but when you go for Dinner and most people are buying bottles of water ( which still cost £3.50) and the beautiful bar is empty you would think the managemnt would get it, we have been to many four and five star hotels and expect to pay a premium for the service, But £10 a pint is a bit much , the same beer in a local shop sold to you Glace/cold costs 80p a large bottle , so out with the contents of the mini bar which by the way if you eaten it all would cost you over £100 and in with the shop bought beer/wine/water and soft drinks , so thats were all the guests are in their rooms drinking cold beer at a tenth of the price !!

Room Tip: They are all excellent , laid out so as not to be over look anyone, the hotel is only 23% occupied s...
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  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephane J, Resident manager at Long Beach Mauritius, responded to this review, August 27, 2012
Thank you for your feedback with regards to your recent holiday at Long Beach and we have well noted your comments.

However, we would like to share our points of view:

Our beverage price list is one of the most competitive in our category of hotels in Mauritius. We can rightly claim this because our prices have been thoroughly benchmarked with the beverage prices of the other hotels. They have always been substantially lower.

However, we have to admit that our prices cannot be compared to shop prices with different service, environment and status.

We thank you for your understanding and hope to welcoming you back in the-not-too distant future
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Bishops Stortford, Hertfordshire
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed August 12, 2012

We went to Long Beach for our honeymoon and were well advised by the person booking for us. We booked about 9 mths beforehand when there mixed reviews and we were assured it is a new hotel and will be good, as it is part of Sun Resorts who have numerous top hotels.

I'm pleased to say that not only did we have nothing to worry about but the experience, service, food and just everything was superior to anything i have received before - even some of the top hotels we have stayed in the USA would not come close.

We stayed in one of the beachfront suites which was amazing. The service was simply outstanding and you cannot fault it. The beach is beautiful, as are the pool areas and landscaping.

We had an unfortunate injury when on a boat trip with two days to go. Long Beach were amazing and the doctor great - Mauritours (the people you book the trip with) not so good and we will be following this up with them.

The food in the restaurants here was outstanding - we particularly enjoyed the fresh seafood at tides which is open a couple of days a week in the winter season but every night in summer.

In terms of the weather - Long Beach is on the east coast and therefore in winter it is windy. it was hot at times and generally the weather and climate was good but it can get windy.

Overall, i think it is impossible not to have a great time here unless your expectations are far different to ours. I would definitely go all inclusive - the drinks and food are expensive but if you go all inc then there is more than enough choice to keep you going.

Room Tip: The beachfront suites are lovely!
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  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephane J, Resident manager at Long Beach Mauritius, responded to this review, August 27, 2012
On behalf of the whole Long Beach team, we would like to express our gratitude for your complimentary words about our Hotel and for taking the time to let us know your feeling. We are very privileged to read that you had an amazing holiday. We will definitely pass on these special praises to the team members mentioned therein. Customers service is a hard job and the compliments like yours help us go to work with a smile on our faces every day.
We hope to have the pleasure of serving you again shortly.
Warm regards
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Maputo
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 12, 2012

Its a real holiday resort if you want to escape from the daily stress of your city and your routine life and its exceptionally nice if you have children, they have a kids club where you children can be looked after with lots of entertainment. The resort have plenty water actvities, well appointed convenient shops (a bit expensive), the food is exceptional and room very confortable. Very kind and helpfull staff. I highly recommend

Room Tip: When booking a room make sure with the reservation that you have a beach front room. Although our ro...
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  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephane J, Resident Manager at Long Beach Mauritius, responded to this review, August 27, 2012
We are delighted to read that you had an enjoyable and relaxing holiday at Long Beach whereby we would like to thank you for having chosen this venue for your well deserved break.
We hope to welcoming you back in the not-too-distant future for another peaceful holiday at our shores.
Warm regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Curepipe
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed August 5, 2012

Hi everyone, I'm writing a review after a 3 night's stay at long beach hotel with my parents n 2 brothers.

First of all, the hotel deco n setting is outstanding! I never saw anything like it before. Superb colours, modern and charming setting, with lots of stone and wood work. Couple's room smaller than the one I shared with my 2 brothers but both super spacious(not seen that anywhere else).

Food and Service.
Service at restaurant(SAPORI) really excellent, charming and very warm staff. Thanks to Jeet, Michele, Anenden, Subhash, Dario, M.Helene who pampered us. Great food, with large variety to choose from for both tourists n locals. Had breakfast n dinner at same resto so no idea about the other restaurants.Hotel staff really great, charming n extremely helpful!

Entertainment and Activities.
Entertainment at night not really exceptional, good band, nice singers but that as we were there to relax, it was fine. Fitness club really the best, lots of activities, no time to get bored!!! The beach is nice but no good for swimming-too much corals.

Rooms service.
Kinda irritating, we had an issue with the telephone and towels. Really it was the only thing that bothered us at the hotel.

We really enjoyed our stay and I would surely recommend this hotel to people who want a good break from daily routine!

Room Tip: Nice balcony for rooms on first floor, more privacy + can sleep outside if warm enough n hear he sou...
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephane J, Resident manager at Long Beach Mauritius, responded to this review, August 27, 2012
Thank you for taking the time to share with us your observations concerning Long Beach. Your comments give us valuable feedback and will help us immensely to improve our service delivery.

Your observations with regards to our room facilities will be shared with our Head Housekeeper for preventive and corrective actions. You can rest assured that we will look into our standards of service to ensure that they live up to the experience we promise to our guests. Please accept our sincere apologies for this shortcoming.

We are pleased to note that all other aspects of your stay with us have been to your satisfaction. Your complimentary comments in general will be passed to our team members.

It would be a great pleasure to welcome you back to Long Beach.

With best regards,
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Madrid, Spain
1 review
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed August 3, 2012

Take care about thiefs in the rooms of this hotel, they will not responsible about the staff stolen and won´t give any explanation.
The first night we arrived to the Long Beach Hotel we missed one note of 50 € another note of 10 € and some dollars from a wallet that was inside a bag inside the room.
After checking that in fact we have had that money at our arrival, we talk to the hotel reception to inform about this issue.
After four interviews and filling in a form with the security manager (it tooks more than two unpleasent hours ot our honeymoon) the answer was that they were going to investigate and would come back to us.
We spent our honeymoon trying to forget this issue untill we made the check out.
As nobody gave me any feedback or any apology about "that investigation" I asked to the reception again about this case.
After some phone calls he told me that the investigation wasn´t finished and they will contact me with an answer.
We left the hotel on 18th of may and we are sitll waiting for the answer.
There is no point in this kind of things. A hotel of this cathegory must be responsible about what their employees do, as all the companies do in the rest of the world.
The second thing is that nobody in the hotel take care about this issue and didn´t give any explanation.

I won´t stay in any hotel in where I can´t be comfortable leaving the room alone.

  • Stayed May 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephane J, Resident Manager at Long Beach Mauritius, responded to this review, August 6, 2012
We sincerely apologies for the incident you came across during your stay in our hotel and for our decision of not getting back to you with regards to actions taken.

Having gone through this unfortunate event, we judged that you might not want to be reminded of the latter; hence our choice not to get back to you.

However, rest assured that following the investigation, immediate actions were taken and the wrongdoer has been suspended and dismissed.

We do not tolerate such doing in our property and through this incident, we have been able to review and strengthen our procedures for the safety and security of our guests.

We thank you for taking the time to share your observations and we hope to welcome you back to Long Beach.
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Beijing, China
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 2, 2012

Pros:
- Location & grounds; beautifully designed and right by the beach. Al buildings have light colors which gives a real comfortable and fresh feel to the whole resort.
- Modern design.
- All rooms have a balcony + sea view. Very spacious and clean.
- New resort, just opened when I was there (november '11), everything brand new.
- Lagoon, which makes the sea perfect to swim in (no waves).
- Beach. White powdery sands, plenty of sunbeds.
- Swimming pools. Just beautiful, free towels, good service
- Staff. All are very friendly/smiling all the time. A lot of trainees though who still have to get used to certain things, but that's probably because the resort just opened.
- Tranquility

Cons:
- Although there is a good choice of different restaurants, I found the food a bit disappointing. Small portions and quite expensive. Make sure to make a reservation for the Italian restaurant.

This resort is absolutely one of a kind. Can recommend it to honeymooners and people who are looking for a relaxing beach getaway.

Room Tip: For standard rooms; try to get one on the 2nd floor (better views). Ask for a room that is not too f...
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  • Stayed November 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephane J, Resident manager at Long Beach Mauritius, responded to this review, August 27, 2012
We wish to express our sincere thanks for your valuable comments pertaining to your renewed holiday at Long Beach. We are pleased to note that all other aspects of your stay with us have been to your satisfaction. However, your comment about our food in general will be relayed to our chefs.

Thank you once again for your fidelity towards Long Beach and hope to welcoming you back soon.

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Long Beach Mauritius

Address: Coastal Road, Belle Mare, Mauritius
Location: Mauritius > Flacq District > Belle Mare
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Belle Mare
#5 Spa Hotel in Belle Mare
#6 Romantic Hotel in Belle Mare
#7 Family Hotel in Belle Mare
#7 On the Beach Hotel in Belle Mare
Price Range (Based on Average Rates): $$$
Number of rooms: 255
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Also Known As:
Long Beach Mauritius Hotel Belle Mare
Long Beach Mauritius Belle Mare

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