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“Relaxing honeymoon” 4 of 5 stars
Review of Tanjong Jara Resort

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Tanjong Jara Resort
4.5 of 5 Resort   |   Batu 8 | (off Jalan Dungun), Dungun 23000 , Malaysia   |  
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Ranked #1 of 4 Hotels in Dungun
Lewes, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
“Relaxing honeymoon”
4 of 5 stars Reviewed April 15, 2014 via mobile

Stayed at this resort for 10 nights on a full board basis (excludes all drinks except water and tea/coffee) as part of our honeymoon.

The resort is extremely relaxing and tranquil and you do feel that you are very secluded from the rest of the world here.

We stayed in a ground floor Serembi room which was very spacious and clean. We had our own large private balcony (you do not get this with a top floor Bumbung room) over looking the private beach and sea which was superb to wake up to each morning.

Both the beach and the two pool areas were very clean and towels and fresh ice water were provided each day. Water was topped up throughout the day.

The resort became busier throughout our stay however regardless of this if you were situated at the pool or on the beach you never felt crowded.

Staff across the whole resort were extremely friendly and couldn't do enough for you.

We ate at both the Nelayan (serving western food) and Di Atas Sungei (serving Asian food) and both were fantastic. The food was superb and in particular the Di Atas Sungei with chef Anne's help we worked our way through the menu and had a few additional off the menu dishes so didn't ever get bored with the food.

Chef Anne herself is a very bubbly character and always made the dinning experience at the Di Atas Sungei very enjoyable.

The resort has many activities for guest to experience and we took part in the jungle & waterfall trek and the snorkelling at Tenggol Island. Both were very enjoyable and led by very knowledgeable and interesting characters.

The snorkelling was superb as Tenggol Island is a marine park and has a large coral reef which means you will see loads of different varieties of fish all different shapes and colours.

The trek is not to be undertaken by the faint hearted as the terrain is challenging.

Our package also included a daily spa treatment at the resorts Spa Village which were always very relaxing and well worth a visit.

The downsides to the resort are:

- Drinks were expensive - £5 for a beer and £7 for a glass of wine!
- The stagnant water around the Asian restaurant and towards some of the rooms - this should be redeveloped & made in to a flowing water feature which would make this part of the resort much more appealing to the eye and reduce the mosquitos and smell around the stagnant water.
- Wifi - whilst wifi is available in certain areas of the hotel the signal strength should be improved as it's very slow.

Overall the resort is fantastic and is perfect for a secluded getaway where you quickly relax and unwind.

Would recommend visiting without hesitation.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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703 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (168)
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English first
Seoul, South Korea
Top Contributor
60 reviews 60 reviews
42 hotel reviews
Reviews in 44 cities Reviews in 44 cities
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed April 8, 2014 via mobile

Spent 2 nights there with my family. Fantastic stay, would love to be back in the future! Highly recommend.

We loved:
- the very professional and smiling staff. Service-wise, from check-in to check-out, this place is hard to beat.
- the huge and clean swimming pool with view on the sea. The delicious western restaurant attached to it (different menu for lunch and dinner. Both headed by a French chef).
- the outstanding rooms! Absolutely wonderful inside. Very comfy beds.
- the calmness. My guess is that the hotel was only 20-40% full when we stayed last week, but all services were fully available. Felt like a vip everywhere. Never saw more than 5 people at a time on the vast (private) beach.

We didnt like:
- the rooms are close to the beach (20-40 meter at most) but the view is obstructed by either palm trees or other rooms. Not really the "sea view" we were expecting but not totally disappointing either.
- the spa. 2 of us had a pleasant massage, but two of us had a terrible one. After complaining we were offered to receive a complimentary massage the following day (we appreciated the move but had to decline cause we were short on time).
- in both our rooms the lock on the front door had what seemed like long lasting issues. They definitely need to be fixed!

Rooms: Do ask for a sea view even if that means paying a little extra. Take a room on the ground floor.

Stayed April 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheltenham, England
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed April 1, 2014

Recently stayed at Tanjong Jara as part of our touring holiday of Malaysia. After the hustle and bustle of KL, it was great to enjoy six nights in an oasis of calm. It is a long drive to TJ. The location of the hotel is remote, however, this suited us. We were able to drive around the area and get a feel for Malaysia in its past.

We stayed in a Burumbi room, which was huge and included a four poster day bed and very large bathroom. Unfortunately, the first floor rooms do not include a balcony. With hindsight, I would have booked a ground floor room, which comes with a good sized patio area. The beach was not more than twenty yards from our window. Because of its isolation, the beach is very quiet and kept beautifully clean. We ventured into the warm sea often and on most occasions had the beach to ourselves.

There are two pool areas, both with bar and restaurant facilities. We would normally choose the adult only pool, but the resort was relatively quiet, so we used the "family" pool area, which was adjacent to the beach. The regular glasses of ice cold water brought to our sunbeds were very welcoming.

We stayed on a B&B basis and very much enjoyed the extensive and good quality breakfast offering, which closes at 11a.m.

Drinks are quite expensive, however, the hotel has a site wide "happy hour" between 5 - 8p.m. every evening, which is reasonable value. Often, we would have a few drinks and wander off site to a nearby local restaurant (Madame Wee's), where the quality and cost of meals and drink was amazing. I have never in my life seen prawns the size that we were served.

The fitness centre is relatively small, but the views over the South China Sea whilst exercising were outstanding.

If you want an active night life, this may not be the place for you. At this stage of our trip, it suited exactly what we wanted. A beautiful Resort with outstanding, very friendly staff.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malaysia
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed April 1, 2014

We had a relaxing 4 days stay over the school holiday end March and we were very happy with the level of service provided.
Simple gestures by the team in TJR make the stay very memorable. Kudos to Emma, who without fail meets and greets the guests every morning during breakfast and activities
On Saturday, we had the pleasure to join the Kampung Sucimurni activity as well as the Earth Hour’s Wayang kulit show during the night- both very well organized activity.
My mum and daughter enjoyed the morning sucimurni exercise as well as the evening herb garden tour guided by the resort’s naturalist.

Breakfast selection was plenty and they had great selection of fresh pastry and fresh fruit juices- it was really yummy. However, the same selection was available daily with little changes. I would appreciate if they could change it a little.

Had lunch at the resort and agree with some of the review that western foods such as pasta and sandwiches fared better than the local delights.
We did not have dinner at the resort as we found a local restaurant C.B Wee close by serving nice seafood.

The beach at TJR is amazing, clear and clean waters. The “gazebo” like beach setting was a great idea to relax by the beach especially if the beach lounges are taken. Again, simple things like bringing iced cold water to the guests were really good. They do that 3-4times throughout the day.

Happy with the stay here and would not hesitate to come back again if the opportunity arise...

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Cruz de Tenerife, Spain
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 31, 2014

As a member of 'Small Luxury Hotels of the world' the management of Tanjong Jara should remember that 'Noblesse oblige'!
This was our second visit to Tanjong Jara in a year. Willing to suffer the long and trying journey twice in 365 days only shows You that there is something special with Tanjong Jara.
Our effort should have been noticed by the new and very excited General Manager Monsieur Cavory.
However Monsieur Cavory must have been very busy in his office, as he was unvisible for us during our eight night stay.
Tanjong Jara is very hard to be compared with other hotels/resorts. You better just think what else you can get for the price you pay in total (room rate, travel costs to reach the resort, food and super expensive wine)
Why is it so difficult to compare? The remote location is a positive and a negative thing.
The friendly, but unskilled staff is also hard to judge. The resorts is beautiful, but the room standard is far from luxurious. The food is good, but very ordinary ( and I still remember the food poisoning the raw tuna caused me last year).
The furniture of the restaurants and lobby are seriously outdated and should have been replaced two years ago. The beach is beautiful, but as Monsieur Cavory has confirmed the beach has to be cleaned up two times every day. This fact tells you the how dirty the sea is.
Tanjong Jara proudly tells that "after a two-month-long rejuvenation exercise" the resort has been updated. The only two things I could notice were the sun blinds of the main restaurant and some three litres of red paint, that had been used to some detail painting (however these red details were re-painted back to white during our stay).
For me Tanjong Jara is a nice beach side resort, well worth a 4 star rating, but far away from all those asian five star resorts that are not competitors, but serious alternatives.
Unfortunately my life is too short for a third returning visit to Tanjong Jara.

Room Tip: Anjung rooms 1601 and 1602 are worth the extra money.
See more room tips
  • Stayed March 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhilippeCavory1966, General Manager at Tanjong Jara Resort, responded to this review, April 18, 2014
Dear Sir,
Thank you for your kind reminder, "Nobless" oblige as well to report the truth! Since you do not put your name on your page I do apologies for not using your name...
We thank you for your second visit to Tanjong Jara resort, and thank you for mentioning that yes there is something special about Tanjong Jara resort. Yes I am new and very exited about this resort and traveling as well on and off, so I am glad to have welcomed you here but apologies for not being there at the resort during your entire stay. Saying that I strongly believe there was no need to make these "Hard and unjustified remarks" about the resort. Our guests come here because they want to be in a remote location, so there is nothing negative about it!
Yes our staffs are very friendly and yes some of them do make mistakes as we do support the developments of young males and females of our KL university. I do apology if some of them did not deliver the service you expected every day. Regarding our rooms, we agree that some improvements can be done and we are working on it at this very moment. But to say it is hard from luxurious, I will leave to your judgement and disagree with your statement.
Our more than 60% repeater guests do find our food excellent and I am sorry it was not to your taste and linking. Yes I do confirm we clean the beach twice a day due to garbage washed away from the ships passing everyday in front of our hotel. I thought you will be happy to find your beach clean? I guess wrong?
We did not renovate our resort for two months but just replaced some wooden pillars damaged by termites, once again if you are to make comments about our resort I would appreciate if they could be accurate and honest.
We do wish you a long life, and if you change your mind about not returning know that our staffs and I at Tanjong Jara resort will be happy and thrilled to welcome you again...!
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Kuala Lumpur, Malaysia
1 review
5 of 5 stars Reviewed March 30, 2014

Just came back from 3D2N stay in TJR. Must say that this is among the best resort I ever been with my family. Kids enjoying it so much. The place is kind of private and very peaceful. Staff are all superb and very friendly.

I love the design of the resort and rooms very exclusive and really representing the Malay “kampong” style.

Room Tip: For family with kids, choose rooms that closer to kids pool. We stayed in Anjung room 702-703 and qu...
See more room tips
  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Senior Contributor
40 reviews 40 reviews
30 hotel reviews
Reviews in 26 cities Reviews in 26 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed March 26, 2014

"Comparisons are odious". That's what one of my teachers used to say, misquoting Shakespeare's line that "Comparisons are odorous".

One way or the other it couldn't prevent us from regularly comparing this stay at Tanjong Jara to a stay last November at the Veranda Resort, Chiang Mai, Thailand, and 137 Pillars House, also in Chiang Mai and, like Tanjong Jara, an SLH property.

In brief, there is no comparison. Veranda is in the same price bracket, but doesn't claim to be 5 Star, and is way ahead of Tanjong Jara. 137 Pillars House is also incomparable, simply by virtue of being the best hotel we have ever stayed in anywhere in the world.

We booked with SLH (Small Luxury Hotels of the World) and were promised an upgrade on arrival. There was the usual get out clause of 'depending on availability', but we had the added advantage of a note sent directly to the hotel by SLH's London HQ requesting an upgrade on our behalf. This was an unsolicited gift from SLH after two days of trying to book Tanjong Jara via their reservations centre. A glitch in the automated answering system thanked you for calling, told you that you were in a queue, and then said 'goodbye'. This happened every time we called over two days.

On arrival we were told that we weren't getting any upgrade but that the room we had booked and pre-paid for (Serambi Sea View) was 'very nice'.

It wasn't very nice. There were stains in the bath, a smell of urine in the toilet, cobwebs in the wardrobe, and a beautiful balcony with no furniture. Oh, and a TV operating system that did not correspond with the guidance in the guest services book, which made it impossible to operate.

Incidentally, the same guest services book encouraged us to enjoy various private dining options, including 'a barbeque on your private balcony'. That's the balcony without any furniture. It also conflicted with a surprising statement on arrival that the hotel didn't provide any room service. When we questioned this we were told that 'guests were usually disappointed with the food'.

We dealt with all this by calling the guest relations manager who duly arrived with the hotel's head of housekeeping. While I tentatively asked about the possibility of an upgrade and mentioned the note from SLH's London HQ it became apparent that no account had been taken of this and that it most likely hadn't even been read. During this conversation it also became apparent that the guest relations manager had no idea of the different levels of SLH membership.

We parted company on the basis that she would consult with management and check any correspondence from SLH to see if we might be entitled to an upgrade. This reminds me to mention that hotel management were completely invisible throughout our stay. At no point did we meet or see any duty manager on site.

In the event, we were duly upgraded to a beautiful Anjung room. This became the highlight of our stay and we would highly recommend booking one if your budget will allow. But request 1601 or 1602! They are both in the quietest part of the complex, in a stunning location, and open directly on to the beach. During the two days we were living in hope of an upgrade we checked the entire site out and discovered these two semi-detached gems. As soon as we were told we could have an upgrade to an Anjung we asked if it could be one of these and we managed to get one for our final four nights.

Other tips? Use the adults only pool. It's an oasis of calm all day long, and Amirasan who runs the poolside bar is one of Tanjong Jara's greatest assets - a delightful staff member.

Other highlights? The beach is golden and beautiful from beginning to end. Just watch your step - I walked in some oil patches.

Other lowlights? The eating options on site. There's really not a great deal to choose from and the standard of cooking is very ordinary. Our tastiest meal of the week was at the only off site restaurant that serves a simple glass of Tiger beer - a Chinese restaurant that's within walking distance. The hotel offered us transport to that, which we thought was a very generous gesture - to facilitate guests leaving the resort to eat. Until we discovered that we had been billed for the 'limousine transfer' in a minibus.

Breakfast was also disappointing most days, but none more so than the day when my partner started to break out in an all-over body rash shortly afterwards. We ended up going to a clinic in nearby Dungun town where the doctor confirmed that it was caused by something recently eaten. The only thing consumed that morning which hadn't been consumed before was a half slice of boiled egg. We concluded this was most likely the cause (my partner had never had this kind of reaction to boiled egg before and that was the only foodstuff not previously taken that week). The layout of food in the breakfast area is generally worrying, with much of it exposed. I witnessed a bowl of jam that had small flies swarming all over it. There was also the daily occurrence of hot food such as potato waffles, baked beans, chicken sausages, being allowed to go completely cold. The best breakfast item was the freshly baked croissants.

So, 'hit and miss' really summarises this experience for us and Tanjong Jara is not a great advertisement for Small Luxury Hotels of the World. The contrast between it and 137 Pillars House in Chiang Mai has left us with the impression that SLH properties within the same price range vary considerably in the standard of accommodation, facilities, and food.

In truth, we won't be back to Tanjong Jara but we will certainly see 137 Pillars House again. For those of you who do book Tanjong Jara, don't forget those tips about Anjung rooms 1601 or 1602, the adults only pool, and the local Chinese restaurant.

Room Tip: 1601 or 1602
See more room tips
  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhilippeCavory1966, General Manager at Tanjong Jara Resort, responded to this review, March 28, 2014
Greetings from Tanjong Jara team!

I am sure that the Veranda Resort, Chiang Mai, Thailand, and 137 Pillars House, also in Chiang Mai are great hotel. I can assure you that our resort is as well a great resort!

I have just join the resort last month and I am definitely excited by this decision, the resort was aware of its responsibilities toward our valued customers of SLH (Small Luxury Hotels of the World). I agree with you that we have a close in writing saying "an upgrade on arrival based on availability". As I am sure the other hotels you mentioned above have one too...

Yes we were fully booked on your arrival and yes we did provide you with an upgrade as soon as we were able to provide one. I agree with you that Anjung rooms #1601 and #1602 are very quiet rooms and located in a stunning location, opened directly to the beach. Our other Anjung rooms are beautifully located too....

Regarding the poor experience you had with our reservation center I will follow up with them to ensure it does not happen again.

I agree with you that we need to have furniture on the balconies, the block you were staying in had none as our order has not been delivered yet. For that I do apology to you and your friend.

Regarding the TV satellite system I checked it and it works, as for the room service we do have it and our guests know about it but yes we do not have a room service menu as such. Guests call our outlets and we cook what they ask us, it is a concept which we have used for a while now and it works just fine.

We do have duty manager walking the resort everyday

The pool you mention so kindly, is called Teratai and our guests love it as the other pool next to our Nelayan restaurant. We clean our beach twice a day but unfortunately we do get from time to time the unfortunate oil patches from the passing ships.

Regarding the layout of our breakfast in the morning it can always be improved I agree, and all your comments are taken seriously, thank you.

A lot of our guests love our resort, but I agree with you on some of your comments as we are always looking at ways to improve ourselves and we will. I regret to hear that you won't be coming back to see us, if you were to change your mind we will be honored and delighted to welcome you again!
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Additional Information about Tanjong Jara Resort

Address: Batu 8 | (off Jalan Dungun), Dungun 23000 , Malaysia
Phone Number:
Location: Malaysia > Terengganu > Dungun District > Dungun
Amenities:
Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 4 Hotels in Dungun
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Tanjong Jara Resort 4.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Tanjong Jara Hotel Dungun
Tanjong Jara Dungun
Tanjong Jara Resort Dungun, Terengganu, Malaysia

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