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“Couldn't be any better” 5 of 5 stars
Review of Tanjong Jara Resort

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Tanjong Jara Resort
4.5 of 5 Resort   |   Batu 8 | Off Jalan Dungun, Dungun 23000 Dungun, Malaysia   |  
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Ranked #1 of 4 Hotels in Dungun
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Couldn't be any better”
5 of 5 stars Reviewed October 11, 2011

After a fabulous wedding the Tanjong Jara resort and particularly the staff not only matched our wedding but contributed to the best couple of weeks of our lives. Exhausted after the wedding and flights from the UK a wonderous 8 nights followed with attentive, happy, and the most courteous staff that soon soothed all the previous stresses away. From Annie the chef and particularly Hisham who was a pleasure to meet right through to the new girl on the block Cyee
Even Lionel (who I named) the monkey who cleared the ripe coconuts was a well kept polite soul A magical place that deserves a trip once in a lifetime

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanjongJara, General Manager at Tanjong Jara Resort, responded to this review, October 18, 2011
First of all, congratulation to both of you on your wedding from Tanjong Jara Resort. We are happy to know that we have made your stay enjoyable and give the best relaxation time to both of you after the big day.

I will share your compliments with Chef Ann, Hisham and Cyee as well as the rest of the team and this will definitely give a great support for them to work even harder to achieve the satisfaction of all our guest in future. A huge Thank You to you both for making our job rewarding!

Should your travelling plan bring your back to Tanjong Jara Resort, please contact me personally and it will be my pleasure to handle your reservation detail personally.

Once again! Thank you!

Yours sincerely,

Eric Tea
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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752 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (186)
Date | Rating
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English first
Petaling Jaya, Malaysia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 11, 2011

My husband and I stayed 2 nights in the resort in September 2011. I am proud to say that the best service I've ever experienced in all my travels is found in my home country! From the moment the gong sounded our arrival, we felt like VVIPs. The staff were friendly and warm, seeing to our every need. Of special mention is En Hairul who even went out of his way to ensure we got to watch the final tennis match of the US Open by making sure that the sports channel was available in our room. We suspect that he had borrowed someone's decoder card! Thank you very much Hairul for your thoughtfulness, not forgetting the special efforts and nice touches you added to our room on our last night.
The fusion / Western food at Nelayan was pretty good but the local cuisine was disappointing. All in all, we had a great holiday! Thanks to all the staff at Tanjung Jara!

  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanjongJara, General Manager at Tanjong Jara Resort, responded to this review, October 18, 2011
Dear Guest,

Greetings from Tanjong Jara Resort!

I am happy to note that you enjoyed the overall stay with us but at the same time, please accept my sincere apology concerning our local cuisine quality that was not up to your expectation during this recent visit.

Nevertheless, we will continue to improve and strive for product and service excellence for our guests and making sure the memorable stay with us. In addition, Hairul will be very pleased with your comments and this will also be shared with the rest of the team members during our operation meeting too. Thank you for your special recognition.

Once again, thank you for your review and comments towards the team. We will be more than happy to welcoming you back in near future.

Yours sincerely,

Eric Tea
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
signapore
1 review
5 of 5 stars Reviewed October 11, 2011

The staffs at Tanjong Jara make a whole lot of difference. They are warmth, helpful, attentive to minute details in order to make your stay there enjoyable and memorable.

Thank you people of Tanjong Jara -Ruth, Zul and all staffs there for their warm hospitality.

  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanjongJara, General Manager at Tanjong Jara Resort, responded to this review, October 18, 2011
Dear guest,

Thank you for your time to write the review with the great feedback and comments. It is such a rewarding review to all of us here and I will definitely share this with the rest of my team.

The continuous of positive and constructive comments are the key to give the excellence service and to continue meeting or even exceeding all our guests' expectations in the future.

Once again, thank you for your time and for giving us the opportunity to serve you here!

Yours sincerely,

Eric Tea
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Lincolnshire
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 10, 2011

We stayed for 7 nights at the beautiful Tanjong Jara resort and loved every minute of it. We were treated like royalty by the lovely, friendly staff from the moment we arrived to the moment we left. Nothing was too much trouble for them - wonderful Malaysian hospitality at its best. Both the pool areas were immaculate, as were the gardens.

Our room was very clean and spacious with fabulous views over the ocean. We booked an all inclusive package and were very happy with the deal we were given. We found the food in both restaurants first class, although I think if we had been there for longer than 7 nights we would have liked a change of menu as we felt we had exhausted it by the time we left. Although if Chef Ann is there she will cook almost anything you ask for - just tell her your likes and dislikes.
If we can find a fault it would be with the shower which we found to be extremely hot and it was difficult to adjust the temperature. However, once we were aware of this we were more careful - maybe this is something that could be looked at.

Room Tip: ask for a sea view. Downstairs rooms have their own patio but upstairs rooms have a better view
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  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanjongJara, General Manager at Tanjong Jara Resort, responded to this review, October 18, 2011
Dear guest,

Warmest greeting form Tanjong Jara Resort!

Thank you for your time to write the review and pleasure to hear that you enjoyed your stay with us. I will be very happy to shared with my team on your comments and also to look into the matters of menu selection and shower temperature in the room that you stayed.

Your constructive comments and feedback to us as one of the wonderful holiday experience for both of you will really help to improve and to serve our customer better in future.

Should your plan bring you back to Tanjong Jara Resort or any of YTL Hotels property, I am pleased to assist you with the arrangement.

Yours sincerely,

Eric Tea
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 6, 2011

My husband and I spent 2 nights at the resort in Sept 2011 and from the moment we stepped into the reception area, we were treated like royalty. The guest liaison officer, En Hairul was the essence of Malaysian hospitality, warm, cheerful, friendly and helpful. He personally escorted us to our room and saw to our every need. Throughout our stay, he was everywhere, making sure we are comfortable at all times. Even it was about a week after my husband's birthday, he gave us a surprise by presenting a piece of chocolate cake with birthday greetings on it during our dinner time on the second day. Thank you, Hairul for your thoughtful gesture; we really appreciate it.

The room was beautifully and tastefully designed and decorated with all comfort in mind. The bathroom was wonderfully big and luxurious and we simply indulged ourselves by soaking in the long bath (with crystal bath salts provided). Really unforgettable experience!

The local guide, Capt Mok, was an amazing naturalist. He gave us a wonderful tour of the mini forest near the resort, and we could sensed his passion for nature.

However, the food at Nelayan and Diatas Sungai was so so. We had breakfasts and dinners at Diatas Sungai and lunches at Nelayan and the food could be improved. I think the resort should take advantage of Kelantanese special cuisine and present it to its best!

Overall, we would rate it excellent and would look forward to visiting other YTL property

  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanjongJara, General Manager at Tanjong Jara Resort, responded to this review, October 15, 2011
Dear guests,

Greetings from Tanjong Jara Resort!

I am happy to note that you enjoyed the overall stay with us but at the same time, please accept my sincere apology concerning our food quality that was not up to your expectation during this recent visit. Your constructive feedback has been shared during the resort operation meeting and taken into action by the respective team and thank you for giving us the opportunity to improve in this area.

Once again! Thank you for taking time to write and we look forward to welcoming you back to Tanjong Jara Resort as your great holiday getaway.


Best regards,

Eric Tea
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur
Top Contributor
107 reviews 107 reviews
71 hotel reviews
Reviews in 58 cities Reviews in 58 cities
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed October 5, 2011

Our whole family visited Tanjung Jara during the recent festive holiday season August 2011. Getting to Tanjung Jara from Kuala Terengganu airport took about an hour's drive. Upon reaching the resort, the welcome was warm and staff friendly. They go out of their way to accomodate and make you feel comfortable. A major plus factor of this resort is the people working there from the reception to the waiters to Chef Ann who is the food specialist at one of the main restaurants.

This resort is beach facing and has pool, gym, a small Malay themed spa as well as several restaurants. It gives you a cozy feel with the rooms being within wooden bungalows as if you were in a kampung or village. Rooms are large and spacious. If you have older people who can't climb up stairs, try and book the rooms on ground floor as there are no lifts.

The resort organises activities such as scuba diving, cooking classes and exercise classes and trips to watch turtles nesting can also be arranged.

There isn't very much to do at night outside the resort therefore it is not a place to go to if you wanted to party till late. The resort is really a place to chill out and relax. This resort is a cozy place whilst its sister resort Pangkor Laut on the west coast of Malaysia is bigger and has more to offer if you wanted a more posh larger resort.

  • Stayed August 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
malaysia
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed October 2, 2011

My husband, my 11 year old son and I spent 2 nights in September and its was the best holiday we had so far. Attention to details were immaculate to say the least and I am not saying this just because we had an upgrade to a suite. As we arrive, our guest liason officer, Mr Kumar was there to greet us even though we were 3 ours earlier than expected as check-in time was 3pm. We were greeted with smiles and a great tour of the resort. As we were celebrating 2 birthdays and our wedding anniversary, the attention to details and a sense of making us feel easy and at home was fantastic. it also helps a great deal that the weather was perfect, not too much sun with just a spot or two of rain (more of a drizzle).
We were upgraded to Nelayan for a 3 course dinner. Food was really scrumptous and again attention to our celebrations was good. You must try the pesto pasta with prawns (they switched the basil to corriander). Its out of this world! Mr Hisham at the restaurant made sure we were attended to promptly. They even threw in chocolate cake for our birthdays. Needless to say we were extremely satisfied by the time we went back to our suite. We were pleasantly surprised with the specially drawn bath that they made for us when we reached the suite. They even have 2 pillow covers with "Happy anniversay" embroided on it and our son was thrilled to bits that he had a "Happy Birthday" pillow cover too.
All in all, we were extremely happy for all the hospitality and attention showered upon us thouroughout. Food was fantastic throughout for all the restaurants. Even the prices of food and wine were reasonable for a resort. Especially to Mr Kumar and also Mr Hisham, a very big thank you for making our stay and especially memorable one and we are already planning our next visit to another YTL property by December!.

Room Tip: Location wise, all rooms are very accessible but if you kids with you choose one that's nearest...
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  • Stayed October 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanjongJara, General Manager at Tanjong Jara Resort, responded to this review, October 15, 2011
Dear guest,

First of all, I would like to thank you for your great feedback and comments which are such a great rewarding to us in this hospitality industry.

It is our goal to achieve by making sure that each of our guest will experience such a memorable moments and it is a great satisfaction for us to be part of it. Thank you!

Should your travelling plan bring you back to Tanjong Jara Resort or any of YTL Hotels property around Malaysia; please contact me personally and it will be my pleasure to handle your reservation detail personally.

Once again, thanks for giving us the opportunity to serve you!

Sincerely yours,

Eric Tea
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tanjong Jara Resort

Address: Batu 8 | Off Jalan Dungun, Dungun 23000 Dungun, Malaysia
Phone Number:
Location: Malaysia > Terengganu > Dungun District > Dungun
Amenities:
Free High Speed Internet ( WiFi ) Spa
Hotel Style:
Ranked #1 of 4 Hotels in Dungun
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Tanjong Jara Resort 4.5*
Number of rooms: 100
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Also Known As:
Tanjong Jara Hotel Dungun
Tanjong Jara Dungun
Tanjong Jara Resort Dungun, Terengganu, Malaysia

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