My father booked 4 villas on June 2012. It was my reception for my husband side of the family. So my dad book the villas for 2 nights stay. First when we came for check in at 2pm, they say that the room was not ready, then we came again at 3pm the reception was crowded with people. We only manage to get our keys 30 mins passed 3. We have booked the hotel on Jan 2012, we went there from KL just to booked the hotel because my father is a bit fussy about hotel condition especially when we provide accommodations for our families. When we got the keys, it turn out that they gave us different villas with the one that we have booked. We checked all the villas and most of the air conds in that 4 villas cannot be used. One of the room in one of the villa is lock (Bcoz the room cannot be used). We were really disappointed. We went to see the manager, and my dad confront (and scolded them) them telling them that from the very beginning it was wrong for what they did. They gave us different room to what we have booked and instead they gave us broken & damage villa. We have to stay there because it was school holiday and it was the week where the new uitm student have to register, it was not easy to get other accomodations. At night, suddenly one of the villa went dark. No electricity!!!!!!!!. My father and me was so pissed off, we call the technical and the manager, the only reason they gave us is that the hotel can't handle the overuse electricity in the hotel. What a nonsense excuse they gave us, no solution but only excuses from the very beginning. Lucky the electricity went on again only at @12++am. For the rest 3 days it was a disastrous experiences staying here!!!!!!!!!. What a sad things to experience during my wedding reception week!!!....I will never ever stay in this hotel ever again!!!!
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- Also Known As:
- Mayangsari Dungun Terengganu, Malaysia