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“Good location with plenty of shopping arenas a doorstep away!” 4 of 5 stars
Review of Empire Hotel Subang

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Empire Hotel Subang
4.0 of 5 Hotel   |   Jalan SS16 / 1, Subang Jaya, Malaysia   |  
Hotel amenities
Ranked #2 of 8 hotels in Subang Jaya
Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Good location with plenty of shopping arenas a doorstep away!”
4 of 5 stars Reviewed November 14, 2012 via mobile

I was given a free upgrade to Penthouse as the standard room which I booked was unavailable.

Penthouse comes with everything you can't find in standard room, such as kitchen, living room, additional bathroom, 2 LED smart TVs, dining table, coffee maker, study area, all in a 2 storey penthouse.

Would be great for stay with family, but for myself, it's too big a room.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Empire_eCom, Manager at Empire Hotel Subang, responded to this review, November 18, 2012
Dear StevenGerrard1975,
We are delighted to hear that you enjoyed your stay with us and thank you for writing about it.
We do hope that you will stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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202 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Ipoh, Perak, Malaysia
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 7, 2012

Stay in the hotel because of its location. Near to work place. Everything is good in the hotel except the lift system. Slow and not enough to occupy by the numbers of people staying in the hotel. Overall I will go back to stay in the hotel, but the lift system should be improve to be 100% statisfied stay. Just a suggestion, don't check out and use the lift in peak hours, u will regret that.

Stayed September 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Empire_eCom, Manager at Empire Hotel Subang, responded to this review, November 9, 2012
Dear FooHoe, Thank you for taking the time to give us valuable feedback. We are sorry to hear that you had a less than perfect stay with us. We are taking the necessary steps to remedy these issues.
Thank You.
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Singapore
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed November 7, 2012

Stayed in Premier Essential Room for 2 nights. New and modern deco hotel, with direct link to Empire Mall via it's lobby n restaurants, very convenient for shopping and food.
Housekeeping staff covered the settee (which we pulled next to our bed for our little one to sleep) with bedsheets, many thanks!
Breakfast quality is good and spread is sufficient.
My family enjoyed the stay, except that there is no kids pool in the hotel. However, there is an indoor kids playground in the mall, think about RM35-50, plus a separate spiral tube slide for adults RM15 for a try.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Empire_eCom, Manager at Empire Hotel Subang, responded to this review, November 18, 2012
Dear Moonbells,
We are delighted to hear that you enjoyed your stay with us and thank you for writing about it.
We do hope that you and your family will stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuching, Malaysia
Senior Contributor
44 reviews 44 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed November 6, 2012 via mobile

We have known about this hotel for a few years and finally had the chance for a brief stay.
The hotel presentation is impressive, with a modern design. I like the couches and chairs in the lobby area, there is even one in the washroom. The staff at reception is helpful and polite. We arrived early and asked if a room is available for early check in. The receptionist told us that all rooms with queen beds are not ready yet so we decided to takeaway walk at the mall while waiting. The receptionist offered to store our baggage in the meantime.
The interconnecting mall makes it convenient to shop or grab some food from. Their is a wide variety of restaurants and stores available.
The room is very comfortable and has a special design that I have not seen in any hotels yet. The bathroom is in the middle separating the sleeping area and work desk/minibar area. We found that only 1 set of bathroom amenities is provided and requested for additional, which was delivered promptly to our room. The free wifi is working well in our rooms, too. The only downside is probably the low water pressure of the rain shower. We could still take proper showers with it, but not with the 'heavy rain' you would expect. They probably need a more powerful pump to cater for high floors (we were at 10th floor).
Breakfast buffet is good, with a wide range of choice. However there are more variety of croissants than bread/rolls.
You should also avoid taking the hotel cab at the concierge, which is very expensive. Our return ride to downtown KL by the regular cab is cheaper than the one-way fee charged by the hotel cab. However, the concierge does help you to order a regular cab.
Overall, our stay is pleasant. We like the fact the hotel design and practice is Eco-friendly. Would come back to this hotel again.

Stayed October 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Empire_eCom, Manager at Empire Hotel Subang, responded to this review, December 12, 2012
Dear TCKLY,
Thank you for taking the time to give us valuable feedback.
We are delighted to hear that you enjoyed your stay with us.
We look forward to welcoming you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bandar Baru Bangi, Malaysia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 5, 2012

Good place to ur meeting.. Got free flow juices..:) however the wifi is only limited to two users. Nice ballroom. ......friendly staffs at front desk, restaurant. But low service at kopi kiosk. Always out of juices.... But offer free flow juice...

Room Tip: Choose higher floor.
See more room tips
  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Empire_eCom, Manager at Empire Hotel Subang, responded to this review, November 6, 2012
Dear Didie12345,
Thank you for your valuable feedback.
We are sorry to hear that you experienced bad service at the coffee kiosk & taken the necessary steps to rectify it.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed November 5, 2012

Stayed a couple of times recently, the location is good if you need to be around Subang Jaya. Hotel is good, clean and reasonably efficient. Plus point is the adjacent shopping malls with lots of restaurants (the hotel has only one outlet). Convenient for Subang airport and the Sunway pyramid is close by.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Empire_eCom, EmpireHotel Subang, Manager at Empire Hotel Subang at Empire Hotel Subang, responded to this review, November 6, 2012
Dear Gary J,
We are delighted to hear that you enjoyed your stay with us and thank you for writing about it.
The hotel has three outlets which are Kitchen Art Brasserie (all-day dining), Di Wei Chinese Restaurant & SHOUT Lounge.
We do hope that you will stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Petaling Jaya, Malaysia
Top Contributor
54 reviews 54 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed October 29, 2012

Was there for cousin's wedding dinner on 27th October. Love the fact that the hotel has comfortable sofa at each of the levels of parking near the elevators for peeps who are tired of walking around the whole day. Found the place not to have separate parking areas for hotel guests and for mall shoppers which is a tradeoff for those attending function at the hotel.. The food at the Emperor hall was just something. Other than that, the place is unique but a bit queer.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Empire_eCom, Manager at Empire Hotel Subang, responded to this review, October 30, 2012
Dear Tr1x1eNg,
Thank you for taking your valuable time to give us your feedback.
We do pride ourselves as a hotel with unusual, contemporary décor which makes us different.
Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Empire Hotel Subang

Address: Jalan SS16 / 1, Subang Jaya, Malaysia
Location: Malaysia > Selangor > Petaling District > Subang Jaya
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #2 of 8 hotels in Subang Jaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Empire Hotel Subang 4*
Official Description (provided by the hotel):
Welcome to Empire Hotel Subang Suite escapes. Shopping high. Stylish sophistication. Subang Jaya's new modernist masterpiece is the epitome of 21st century cool. Presiding majestically over the Klang Valley's most vibrant, youth-fired urban enclave, Empire Hotel Subang welcomes jetsetters and fashionistas alike as a dazzling icon for discerning, cultured and hip spirits. We have 198 rooms that are tastefully decorated and equipped with the latest amenities. Sitting on top of Empire Shopping Gallery, we provide the convenience of having many retail outlets and supermarket just downstairs. ... more   less 
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Also Known As:
Empire Subang Hotel Subang Jaya

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