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“Fantastic Short Trip” 5 of 5 stars
Review of Holiday Villa Hotel & Suites Subang

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Holiday Villa Hotel & Suites Subang
3.5 of 5 Hotel   |   9, Jalan SS 12/1 | Selangor Darul Ehsan, Subang Jaya 47500, Malaysia   |  
Hotel amenities
Ranked #5 of 9 Hotels in Subang Jaya
Bandar Seri Begawan, Brunei Darussalam
1 review
“Fantastic Short Trip”
5 of 5 stars Reviewed March 26, 2013

I'm stayed at Holiday Villa Subang being my Flight was delay by Malaysia Airline. The MAS send us at this hotel for rest. Its was so far from International Airport. When we arrived at this hotel its awesome because we not expect the staff of the hotel welcome us with welcome drink and special counter with fantastic arrangement of the concierge guys. The hotel was damn big and we afraid that we lost because we arrived late night around half past 2300 . But extreme good services at lobby lift area have one girl (bright face) with her Manager (White Face Manager, very tall), assist us with very good smile and welcoming us and offered me and all passenger from MAS Delay Flight supper at coffee shop. but only for 1 night ,the day after tomorrow i already check out and flight back to London. I hope I can stay at this hotel again. Kindly please provide me email that I can do reservation for future vacation. Thank You

Room Tip: I get 1007 Fantastic room, Pool View with corner site
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mazlin_Malik, Public Relations Manager at Holiday Villa Hotel & Suites Subang, responded to this review, March 28, 2013
Dear lylysandra1230,

Greetings from Holiday Villa Hotel & Suites, Subang!

We are delighted to hear that you enjoyed your stay with us and that we provided a silver lining to your delayed flight.

Your feedback is important to us so we can continue to improve our service standards and we will definitely share your comments with our team members.

To make a reservation for your next stay, do email us at reservations@holidayvillasubang.com.my. We look forward to welcoming you back to Holiday Villa Hotel & Suites, Subang.

Thank you and regards,

Mazlin Abdul Malik
Public Relations Manager
Holiday Villa Hotel & Suites, Subang
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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294 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
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English first
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 23, 2013 via mobile

Lifts were spoilt on the 23rd march 2013 to the 24th of March 2013. Everyone had to wait for one pathetic service elevator which was also faulty. My family and I had to climb the stairs. With two elderly folks, a baby, a pram and big bags the climb up was just riduculous. Till the next morning lifts aren't work. To the room division manager Mustapha - your attitude and leadership is just unacceptable. Your reply to us was you not being able to control the situation. So who can? You refused to call your directors to give us a satisfactory explanation. The refrigarators in the rooms are not working and housekeeping didn't even come changed it when we called them. We had our rooms late and check in also came late. When we said we were going to make our complains to the Malaysian tourism board Mustapha actually told us to feel free to do so. Is this how your hotel treat guests? I am never ever coming back here. Terrible management horrible service. And extremely rude staff. Your hotel will close down soon.

  • Stayed March 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mazlin_Malik, General Manager at Holiday Villa Hotel & Suites Subang, responded to this review, March 25, 2013
Thank you Mr Wong and associates from Ipoh for your review. I really am sorry that you were caught in a crisis situation at the hotel, brought on by a sudden direct lighting strike that affected various areas of the hotel electrical supply including the main guest lift which had to be manually operated. Mustapha and his team managed the situation with varying success and this is being addressed in order to better equip the team under such stressful circumstances. I would like to point out however that climbing 13 stairs with prams and bags is something that we could not have been aware of at the time. Mini bars in your rooms were checked today and found to be working according to the minibar specifications. Mr Wong, your comments have already been discussed amongst the team and will be used in future hotel training programs. My team thank you again from the bottom of their hearts and look forward with confidence to have the chance to "Manja" you at all our facilities should the opportunity arise. Sincerely, Mark Rummery, GM, HVS
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georgetown
Top Contributor
128 reviews 128 reviews
18 hotel reviews
Reviews in 29 cities Reviews in 29 cities
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed March 19, 2013

the rooms were okay, services of staff were very good. the food was good, too. the only thing is, it is an old property and they do need to do some maintenance work on a few things - few touch ups in the room would be good. the lobby going to the function rooms is nice but somehow their banquet team needs to work on how they make the function rooms not looking too empty and a bit old. i like their sweet sleeper beds, maybe just a bit higher ...

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed March 19, 2013

We stayed at this hotels at the end of the Feb .2013. Rooms are not at all good. Very dirty. In fact we found Ants on wooden floor and walls .Room was very stinky .Housekeeping response was not expectable .When we complained they sprayed room freshener and went away . The only good part was its swimming pool .

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mazlin_Malik, Public Relations Manager at Holiday Villa Hotel & Suites Subang, responded to this review, March 20, 2013
Dear TJ_R0x

Greetings from Holiday Villa Hotel & Suites, Subang!

Thank you for choosing Holiday Villa Subang. We sincerely apologise for the poor condition of the room and lack of proactive action from our team.

We have taken note of your comments and have briefed our Director of Housekeeping and Front Office Manager for further improvements.

We have taken note of the presence of ants and will increase our efforts to ensure the hotel remains pest-free. You will be pleased to know that we carry out fogging activities every two weeks to prevent pests from inhabiting our hotel.

We are glad that you enjoyed our facilities and hope that you will consider giving us another chance. We look forward to welcoming you back to Holiday Villa Hotel & Suites, Subang.

Thank you and regards,

Mazlin Abdul Malik
Public Relations Manager
Holiday Villa Hotel & Suites, Subang.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sibu, malaysia
Senior Contributor
37 reviews 37 reviews
35 hotel reviews
Reviews in 21 cities Reviews in 21 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 6, 2013

I stayed in holiday villa subang just recently. This is my second time staying here but this time i managed to stay a few nights due to official meeting. The hotel is very spacious, and there is a olympic size swimming pool. We stayed at the old wing, so our room design is rather outdated. The room is big and comes with a kitchenette but the water supply to the kitchenette has been terminated. Wifi signal in the room is not extremely strong but acceptable. Their complimentary breakfast has a lot of option and is quite nice too, so is their buffet lunch. But we do think their personnel training need to be reinforced, cos some of them at the lobby and restaurant just do not seem to bother our request.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mazlin_Malik, Public Relations Manager at Holiday Villa Hotel & Suites Subang, responded to this review, March 13, 2013
Dear stellalittrel,

Greetings from Holiday Villa Hotel & Suites, Subang!

Thank you for returning to Holiday Villa Subang and we are delighted to hear that you enjoyed your stay with us.

We have taken note of your comment regarding the attitude of our team members and have briefed our Human Resource Manager to ensure further improvements through increased training and monitoring.

With regards to the appearance of the rooms, you will be pleased to know that the hotel is currently undergoing stages of enhancement and we will continue to improve on our facilities and services.

We look forward to welcoming you back to Holiday Villa Hotel & Suites, Subang.

Thank you and regards,

Mazlin Abdul Malik
Public Relations Manager
Holiday Villa Hotel & Suites, Subang.
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Sandakan, Sabah, Malaysia
Top Contributor
53 reviews 53 reviews
53 hotel reviews
Reviews in 22 cities Reviews in 22 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed March 5, 2013

Room: The room are spacious and large which can fit 3 king size bed..... Equip with large LCD TV, sofa and a small coffee table.

Minibar: the room provide the fridge but EMPTY. hahahahaa is ok.. as i also seldom consume the minibar except of course instant coffee and tea.

Bathroom - spacious, Clean and clear. The shower if can make it portable so that we can hold the shower instead it attached on the walls. toothbrush also provided.

Location: Far from KL city (40-50 minutes drive). However, we may travel by using Kelana Jaya LRT station. however it takes about 10-15 minutes before we can arrive at that station.

Service - Staff is friendly and smile always. Free shuttle service to selected area at Subang. Olympic size swimming pool with 3 other swimming pool for adult, children and jaccuzi

Value: Price are reasonable and good. Wifi free at my rooms and excellent connection.

Breakfast: The only food I ate at the hotel is the Mihun Goreng and Kuay Teow Goreng with sausage and meatball. The choice of food are limited.

ISSUE:
I was using the Free Shuttle Bas service from hotel to Kelana Jaya LRT on 4 March 2013. Onboard the bas, one of the passenger requested to go to KL Sentral. However, he was forced by your driver to take the Kelana Jaya LRT to KL Sentral. The reason provide by the driver is: more convenient and faster than driving. The passenger of course felt angry and left the shuttle bas behind me to take the LRT to KL sentral with two large luggage.
Again on 5 Mac 2013, I check out on 9.25am.. and had booked a shuttle service to KL Sentral as I did ask Reception whether I can use the shuttle service and they say ok. So, again the issue "rehappen". The driver refuse to took me to KL Sentral but stop me at Kelana Jaya LRT station and he repeat the same reason to the passengers yesterday. I'm forced to carry to large luggage and a laptop bag ALONE to the station.
He even QUESTION about my check-out status and say: Guest who had check out suppose cannot board on this shuttle bas as it only for check-in guest. I think Management may have a talk with your driver as this will scratch your image as a MANJA status. I can;t feel MANJA here.. I felt insulted with this statement as it spoke out not personally but other passengers also inside the bus.

Room Tip: Higher floor provide excellent view of Subang. Bring your own car if you wish as free parking by Ho...
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  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mazlin_Malik, Public Relations Manager at Holiday Villa Hotel & Suites Subang, responded to this review, March 7, 2013
Dear Kennyahm,

Greetings from Holiday Villa Hotel & Suites, Subang!

Thank you for choosing Holiday Villa Subang and we are delighted to hear that overall you enjoyed your stay with us.

We have taken note of your comment regarding the minibar and choices of food, and have briefed our Director of Housekeeping and Executive Assistant Manager for F&B to ensure further improvements. We are glad that you enjoyed our service and facilities.

With regards to experience with our shuttle service, we sincerely apologise for the lack of apathy shown by the driver. The management views this issue seriously and have reminded the driver on his duties and responsibilities.

Thank you again for taking the time to write to us and highlight the points for our improvement. We look forward to welcoming you back to Holiday Villa Hotel & Suites, Subang.

Best regards,

Mazlin Abdul Malik
Public Relations Manager
Holiday Villa Hotel & Suites, Subang.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed February 23, 2013

Checked in late at around 2300 hrs, and the front desk was helpful in getting us with the proceedings. Good hotel with good food, but very far from the city, quick check-in, the staff were also helpful, amenities in the room was good. Huge clean rooms with huge bathrooms. But the pool was not clean. Long

  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mazlin_Malik, Public Relations Manager at Holiday Villa Hotel & Suites Subang, responded to this review, February 25, 2013
Dear Samson_Dsouza,

Greetings from Holiday Villa Hotel & Suites, Subang!

Thank you for choosing Holiday Villa Subang and we are delighted to hear that you enjoyed your stay with us.

We have taken note of your comment regarding the condition of the swimming pool and have briefed our Director of Housekeeping to ensure further improvements.

Your feedback is important to us so we can continue to improve our service standards and we will definitely share your comments with our team members. We look forward to welcoming you back to Holiday Villa Hotel & Suites, Subang.

Thank you and regards,

Mazlin Abdul Malik
Public Relations Manager
Holiday Villa Hotel & Suites, Subang.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Villa Hotel & Suites Subang

Address: 9, Jalan SS 12/1 | Selangor Darul Ehsan, Subang Jaya 47500, Malaysia
Location: Malaysia > Selangor > Petaling District > Subang Jaya
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #5 of 9 Hotels in Subang Jaya
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Villa Hotel & Suites Subang 3.5*
Number of rooms: 383
Official Description (provided by the hotel):
Holiday Villa Hotel & Suites Subang is a resort-styled hotel located within the city. Boasting 383 modern and well-furnished guest rooms including the business-centric Prima Floor and Prima Lounge. Its renowned food and beverage outlet features authentic Chinese, local and international delights. The hotel has tremendous experience handling banquet, meetings and wedding as well as exhibitions. Among other facilities and service include Olympic size swimming pool, high speed internet access, gym and fitness centre and a Balinese-styled Spa. ... more   less 
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Also Known As:
Sheraton Kuala Lumpur

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