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“Handy for an airport stayover” 3 of 5 stars
Review of Empress Hotel Sepang

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Empress Hotel Sepang
3.0 of 5 Hotel   |   Jalan ST 1C/7, Medan 88, Bandar Baru Salak Tinggi, Sepang 43900, Malaysia   |  
Hotel amenities
Ranked #8 of 11 Hotels in Sepang
Bristol, United Kingdom
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
“Handy for an airport stayover”
3 of 5 stars Reviewed April 17, 2014

Good size room and very powerful shower. Wish mine at home was as good. Clean and tidy.
Breakfast was ok, and pretty much what you would expect from a buffet style. Wifi in room was very very slow. Massage chairs in reception are fab and really worth a try. Only a few mins walk from a KFC and ATM so didn't try the hotel food. Make sure you book a taxi and call down before you leave your room to make sure they are going to be on time. Only about £10 in taxi to airport.

  • Stayed April 2014, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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209 reviews from our community

Traveler rating
    8
    66
    66
    46
    23
See reviews for
24
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14
Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Ryde, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 10, 2014

Close to the international airport with a shuttle bus. Clean, pleasant staff, comfortable bed. The air con was a bit weak and the hot showere was hot. I did not stay for breakfast. For a stayover between flights it is reasonable cost.

  • Stayed February 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alhambra, California
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 11, 2014 via mobile

Room was okay and clean and of course it needs a big refurbishment. The hotel is far from centre and it will cost RM250 for a return trip. Staff during day time weren't helpful, they seemed too busy to ask guest if needed any help. Basically I was grabbing one of them for an attention. I guess they were busy with ipad and cellphone. Would I book again? A big NO.

Stayed March 2014, traveled solo
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Rainbow Beach, Australia
1 review
3 of 5 stars Reviewed March 5, 2014

Disapointing from the website. Old smelly rooms, small pool, no free airport shuttle.
The staff are friendly and helpful. The price is reasonable but everything is old and smelly.
There is a very good chinese restaurant accross the street on the corner but chck out the price carefully before you order.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sydney, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed January 17, 2014 via mobile

Hotel located in a soulless suburb/area, 20 mins from airport. Some staff make an effort but this is not a professionally run establishment in anyone's language.

The porter kindly finished his conversation while we unloaded and carried heavy bags into the hotel. He then proceeded to watch us start to load our own bags onto the trolley, which he brought to us.

Coffee shop waiter had fresh food stains and splatters down the front if his jacket. You need to pay cash for meals (no charging to your room). Good luck trying to pay with your credit card. Super expensive.

The pool is 1.2m at the deepest spot, is surrounded by concrete, and feels like an isolated industrial wasteland. The rooms are perfectly fine, with clean bathrooms and soft pillows. Although, don't try to open your window as ours appeared to be unhinged. It is a long way down!

If you are looking for a bed and a shower between flights, book in. If you want anything else AT ALL, don't touch it.

  • Stayed January 2014
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Bengaluru (Bangalore), India
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed January 1, 2014

I stayed in this hotel because it economical.Check in was quick, the staff were friendly, and the lobby area is nice, with free internet access on a computer. The rooms are on the small size, and fixtures are a bit worn, and the beds were OK.The shower was was fine. The roof top pool is small but clean. The view from the roof of the surrounding sepang area is great. It is in a suburban area,and very quiet, Rooms had fridges in them, TV works fine even though its old, although only a few English channels. Breakfast was fine, with the usual Asian dishes, cereals, toast, eggs and fruit juice. For the money, I was very satisfied with the Empress, and might stay here again for a transit stop overnight.

  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed December 15, 2013

Even you it was near airport area around this hotel is not very appealing or anything exciting to do. Dinner was also a white wash. Hotel pretty old didn't even have a plug had to pull put one to charge iPad. Would not go there again

Room Tip: Would eat elsewhere before coming to this hotel
See more room tips
  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Empress Hotel Sepang

Address: Jalan ST 1C/7, Medan 88, Bandar Baru Salak Tinggi, Sepang 43900, Malaysia
Location: Malaysia > Selangor > Sepang District > Sepang
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool
Hotel Style:
Ranked #8 of 11 Hotels in Sepang
Price Range (Based on Average Rates): $
Hotel Class:3 star — Empress Hotel Sepang 3*
Number of rooms: 324
Reservation Options:
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Also Known As:
Sepang Empress Hotel

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