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“Excellent - But” 4 of 5 stars
Review of Sama-Sama Hotel

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Sama-Sama Hotel
4.5 of 5 Hotel   |   KL International Airport | Jalan CTA 4B, Sepang 64000, Malaysia   |  
Hotel website
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Hotel amenities
Special Rate
Free room upgrade
Ranked #1 of 12 Hotels in Sepang
Bribie Island, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Excellent - But”
4 of 5 stars Reviewed 3 days ago NEW

In terms of Malaysian prices this is a very expensive hotel however it does deliver very high quality with one exception. Check in was spoilt by the person processing us was speaking to her colleague in Malaysian during this process. I found this rude conduct. Also, as the porter escorted us to our room, he spoke incessantly trying to take off various Enlish speaking accents. This might have been amusing until he used the word Unacceptable language Ncluding THE F word.. I think he thought this amusing. Hardly acceptable in front of guests especially my wife.

  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,073 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (205)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
1 review
5 of 5 stars Reviewed 6 days ago NEW

Yet again another wonderful time at the Sama Sama Hotel. The room was lovely and clean, and the staff really friendly and helpful. Proximity to KLIA a real plus. Definitely the only place to stay when stopping over in KL.

  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
khaslina, Manager at Sama-Sama Hotel, responded to this review, 5 days ago
Dear Philip C ,

On behalf of the team, I would like to express my thanks for your support and for your time in sharing your experience.

We look forward to welcome you back soon.

Best Regards,
Haslina bt Kamaruddin
Guest Service Center Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Perth, Australia
Top Contributor
124 reviews 124 reviews
73 hotel reviews
Reviews in 71 cities Reviews in 71 cities
181 helpful votes 181 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

After staying at mediocre hotels in the US and South America it was wonderful to stay at the Sama-Sama and even better to go downstairs to their breakfast buffet.
Everything about this hotel is fantastic. Proximity to international airport (golf buggy ride over interconnecting walkway); the luxurious bedroom with king size bed; the attentive happy staff; and that wonderful Asian buffet breakfast. Heaven. And then they accommodated us with a late check-out. Thank you to all the staff and management of this hotel.

Stayed April 2015, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
khaslina, Manager at Sama-Sama Hotel, responded to this review, 5 days ago
Dear mayaPerth,

Thank you for taking the time to share your experiences through tripadvisor.com. We are delighted to note that our brand promise, making meaningful connection to all our guests have certainly reached you.

Once again, thank you for your time and we look forward to welcome you back in the not too distant future.

Best Regards,
Haslina bt Kamaruddin
Guest Service Center Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 1 week ago

we stayed here for 1 night and a day on route home.
We ate in the restaurant a la carte the first evening and the staff were very attentive, and the food was good, enormous portions of soup!!!!!!!!!.
We spent the day around the pool before flying home and it was very restful, pool beautiful and you can get some lunch there too, so no need to move.
The room we had was fine, clean and tidy, but yet again the towels are very small!!! we had a minibar in the room but we could not find out how to get into it!! we tried everything but it was locked, I suppose we could have asked if desperate, but we weren't.

This is a great hotel for a stopover as its just a golf buggy ride away from the checkins, which is a very nice way to start a long journey home.

Staff are all very welcoming and helpful and would definitely stay here again to break a long journey

  • Stayed April 2015, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
khaslina, Manager at Sama-Sama Hotel, responded to this review, 6 days ago
Dear Louise R ,

Thank you for taking your time to write in your valuable feedbacks through TripAdvisor.com. Here in Sama-Sama Hotel KL International Airport, we strive to offer the best service and value-added accommodation that we can be proud of. We welcome valued feedbacks such as yours to further improve our service standards. Our deepest appreciation for your constructive comments.

We wish you many happy travels; please email us directly if you have any further enquiries, we will be glad to assist.

Best Regards,
Haslina bt Kamaruddin
Guest Service Center Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
42 reviews 42 reviews
36 hotel reviews
Reviews in 32 cities Reviews in 32 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed one night on transit at the Sama-Sama Hotel. The hotel is a short walk from the main KLIA airport (not to be confused with the KLIA2 where low cost carriers like AirAsia fly from). The hotel is linked by a bridge. For those not willing to gain that little bit of exercise or for those with lots of luggage, the hotel has conveniently provided buggy service to and from the hotel. Arriving into KLIA, take a right as you exit customs and go down the escalators.

The close proximity with the airport magnifies the choices for food as well as shopping. There is actually a convenience store just as you are heading to the bridge linking to the hotel.

We have stayed here when it was under Pan Pacific's management. While the lobby area looks similar, the rooms have been refurbished and electric drapes provided. The staff were cheerful and efficient for both check in and out.

As it was a quick overnight stay, I did not get a chance to use the pool nor the gym. But the burger at the Traveler's Bar and Grill was pretty decent as was the gin & tonic. The live band when I was there provided pretty good entertainment too.

In a nutshell, anyone facing an overnight transit at the KLIA or even a long layover should consider the convenience of this little gem so near by.

  • Stayed April 2015, traveled solo
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
khaslina, Manager at Sama-Sama Hotel, responded to this review, 6 days ago
Dear C_James06,

Warm Greetings from Sama Sama Hotel KL International Airport!

We thank you for staying with us during your last visit to Kuala Lumpur International Airport. We are delighted that our brand promise “Making Meaningful Connection" have reached you and effort in transforming the property into a brand new look are appreciated.

Once again, thank you for sharing your experience and we look forward to welcome you back in the near future.

Best Regards,
Haslina bt Kamaruddin
Guest Service Center Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pont-sur-Yonne, France
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

An exellent choice to spend 1 night between 2 flights at KIA. Very convenient access from the airport. The room are new and very well equipped with modern design and technology.
I just was not impress by the quality of the food at the buffet, but everythings else was good.
Really super helpfull staff ( As I was spending a night here after a flight cancellation).

  • Stayed March 2015, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
khaslina, Manager at Sama-Sama Hotel, responded to this review, 6 days ago
Dear Kohor ,

Warm Greetings from Sama Sama Hotel KL, International Airport!

Thank you for taking the time to share your feedback on Trip Advisor and for choosing to stay at the SAMA-SAMA Hotel KL International Airport. Your comments are beneficial to our team in our journey to drive quality customer care and to further improve and enhance our services to our valued guests such as yourself.

We will certainly look into your feedback in an effort to review the facilities and services of our Restaurant and anticipate resolving them based on your comments. We do hope to have an opportunity to welcome you back once again and wishing you safe and happy travels!

Best Regards,
Haslina bt Kamaruddin
Guest Service Center Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
1 review
5 of 5 stars Reviewed 1 week ago

The Sama Sama is an excellent hotel especially when breaking a trip between Australia and Europe
All the staff from start to finish are exceptionally polite and helpful
I would strongly recommend this Hotel even if visiting KL as access by train is very easy

Room Tip: The Premier Floor provides excellent benefits and service for the price
See more room tips
  • Stayed April 2015, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
khaslina, Manager at Sama-Sama Hotel, responded to this review, 6 days ago
Dear Gary L ,

On behalf of the team, I would like to express my thanks for your support and for your time in sharing your experience.

We look forward to welcome you back soon

Best Regards ,
Haslina bt Kamaruddin
Guest Service Center Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sama-Sama Hotel

Address: KL International Airport | Jalan CTA 4B, Sepang 64000, Malaysia
Phone Number:
Location: Malaysia > Selangor > Sepang District > Sepang
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 12 Hotels in Sepang
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sama-Sama Hotel 4.5*
Number of rooms: 442
Official Description (provided by the hotel):
A 5 star deluxe hotel located adjacent to the main airport, KL International Airport. The hotel is linked to the airport via a covered sky bridge. It takes only 5 minute walk to the airport. The hotel also provides a 24 hour buggy service on the sky bridge. ... more   less 
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