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“Excellent for an overnight ” 5 of 5 stars
Review of Sama-Sama Hotel

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Sama-Sama Hotel
4.5 of 5 Hotel   |   KL International Airport | Jalan CTA 4B, Sepang 64000, Malaysia   |  
Hotel website
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Hotel amenities
Special Rate
Free room upgrade
Ranked #1 of 12 Hotels in Sepang
Kristiansand, Norway
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
“Excellent for an overnight ”
5 of 5 stars Reviewed January 27, 2014

The Sama-Sama is a great place to spend the night if you have an overnight flight connection or simply a early morning flight the next day. The hotel has a free buggy pick up and delivery service to KLIA which is great.
The hotel itself is modern and has everything you would expect from a five star hotel.
The only thing that I was not happy with was the TV, there is a connection box with a HDMI input, but this turned out to be impossible to get to work.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
khaslina, Manager at Sama-Sama Hotel, responded to this review, January 29, 2014
Dear Impacto294,

Thank you for choosing Sama-Sama Hotel KL International Airport for your recent travels through Malaysia.

Thank you for taking your time to write in your valuable feedbacks. Here in Sama-Sama Hotel KL International Airport. We strive to offer the best service and value-added accommodation that we can be proud of. We welcome valued feedbacks such as yours to further improve our service standards. Our deepest appreciated for your constructive comments.

The team at Sama-Sama Hotel KL International Airport looks forward to welcoming you again for another `Sama Sama` hotel experience with us in the near future!

Best Regards,
Haslina Bt Kamaruddin
Guest Service Centre Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,072 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (205)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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  • Spanish first
  • Any
English first
Australia
Top Contributor
128 reviews 128 reviews
22 hotel reviews
Reviews in 58 cities Reviews in 58 cities
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed January 27, 2014

This recently refurbished hotel is absolutely glorious, thrown in free when you fly Air Maysia.
Everything about it exudes opulence!
Great bed, beautiful surroundings, wonderful nights sleep, good cup of coffee.

  • Stayed January 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
khaslina, Manager at Sama-Sama Hotel, responded to this review, January 28, 2014
Dear Tinaballerina,

Warm Greetings from Sama Sama Hotel ,KL International Airport!

Thank you for taking your time to share your experiences through tripadvisor.com. We are delighted to note that our vision in creating meaningful connection to all our guests have certainly reached you.

Once again, thank you for your time and we look forward to welcome you back in the not too distant future.

Best Regards,
Haslina Bt Kamaruddin
Guest Service Centre Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 26, 2014

Our stay at Sama-Sama Hotel at KL International Airport for two nights was excellent. The complimentary buggy pickup from the airport for us and our luggage was great. The staff were very helpful and the room was of high standards.

I would recommend the hotel to anybody who would like to relax before heading off on a long flight. We would like to make it a longer stay next time as we consider the hotel is more than just a transit stop..

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
khaslina, Manager at Sama-Sama Hotel, responded to this review, January 28, 2014
Dear Scott H,

Warm Greetings from Sama Sama Hotel KL,International Airport!

Thank you for sharing your “Luxury at Sama Sama Hotel KL,International Airport ` comments on TripAdvisor.I am most pleased that you a have enjoyed the stay to the fullest and that of your recognition towards our effort. We are most grateful to learn that our effort in `Create Meaningful Connection` hotel experience has been realized and we surely look forward to welcoming you back for another `Sama Sama` experience in the near future.

Best Regards,
Haslina bt Kamaruddin
Guest Service Centre Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 26, 2014

Lovely staff at Sama Sama. Great if you need to kill some time in KL. Picked up in buggy from Airport and couple of minutes you're in reception (10 min walk if you want to stretch the legs).

highly recommend the buffet, fabulous variety at minimal cost, caters for all western/eastern cuisines.

Rooms large and comfortable with massive beds.

Pool and gym were well equipped with everything you needed

  • Stayed January 2014, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
khaslina, Manager at Sama-Sama Hotel, responded to this review, January 27, 2014
Dear DingoDublin1788,

Warm Greetings from Sama Sama Hotel ,KL International Airport!

Thank you for taking your time to share your experiences through tripadvisor.com. We are delighted to note that our vision in creating meaningful connection to all our guests have certainly reached you.

Once again, thank you for your time and we look forward to welcome you back in the not too distant future.

Best Regards,
Haslina Bt Kamaruddin
Guest Service Centre Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
1 review
1 of 5 stars Reviewed January 25, 2014

We booked this hotel due to the reviews on here and its convenience to the airport, what a mistake that was. From the moment we were ignored by the buggys walking along corridors to get there to endless issues throughout as follows: (PS we were only there for 10 hours and had all of the below in that time)

When walking along the corridors with 3 children and a lot of luggage we were greeted by the buggys who told us to keep walking, moments later the same buggys went past with able bodied crew members with no luggage on

When we went to book in crew staff just walked in front of the queues (Qatar airways you were the worst!) and to make it worse the desk staff served them

We then got to our rooms to find one of the beds hadnt even been delivered (it was late so wanted to get the children to bed). It took 3 requests before the bed turned up

Ordered room service food, turned up 45 mins later stone cold. Complained, took the food another hour to turn up, second time it turned up it was cold again. 3 children not only missing a bed but went to bed cold

The hot drinks had been made with tap water and tasted disgusting.

Neither TV worked in the two rooms, commented to staff who then turned up without warning to move us to different rooms. I asked if the TVs worked in those rooms to which they said every TV in the hotel was down so I asked what the point of moving was as we hadn't even asked to move

Our room service fridge had been locked and despite asking it never got opened.

No one at the hotel seemed to care at all about anything.

In summary, unless you are crew or expect 2 star service in a 5 star hotel don't bother, we won't, I'd rather travel into KL and come back than suffer this again

Room Tip: Another hotel will be a better choice
See more room tips
  • Stayed January 2014, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
khaslina, Manager at Sama-Sama Hotel, responded to this review, January 27, 2014
Dear Darran L,
Warm Greetings from Sama Sama Hotel KL, International Airport!

Thank you for taking the time to share your feedback on TripAdvisor and for choosing to stay at the SAMA SAMA Hotel KL International Airport. We truly regret the experience you have encountered during your stay with us.

Our Director of Rooms was deeply concerned to read your feedback and wanted to personally conduct further investigations on your comments .I hope that you be so kind enough to furnish us your details in order for us to proceed with our follow up actions. Perhaps you could be kind enough to contact me directly at the hotel and we will be able to communicate from there on My sincerest apologies for any inconvenience caused during your stay and hope to have an opportunity to welcome you back once again under better circumstances.

Please do not hesitate to contact me personally and we will do our best to ensure you have a memorable stay with us.

Thank you and warm regards,

Haslina Bt Kamaruddin
Guest Service Centre Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Klosters, Switzerland
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 25, 2014

If you need to recover from an overnight flight before continuing your journey, there is no better airport hotel than the Sama Sama located right in the terminal, yet rooms looking over tropical vegetation. Excellent friendly staff and personal transportation (by Golf Buggy) for the 'drive' along the long corridors of the airport. Staff even meet you at the gate and help with luggage. Food in restaurant has at times been very good, but also has had its disappointments. (Maybe it depends how hungry you are). Buffet food is sometimes not kept hot enough. Beautiful lobby area. Rooms recently refurbished, although were still good even with the 'old decor'. Spacious rooms. Free wifi is nice. Pool area with tropical trees around is a relaxing place to spend a day recovering from jet lag. We pass through KL airport several times per year and have decided staying at airport is better than taking the long journey into KL even with fast train - unless you plan on staying several days.

Room Tip: 'Club floors' enjoy a very nice lounge with good breakfast and afternoon tea.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
khaslina, Manager at Sama-Sama Hotel, responded to this review, January 27, 2014
Dear HowardR109,

Thank you for choosing Sama-Sama Hotel KL International Airport for your recent travels through Malaysia.

Thank you for taking your time to write in your valuable feedbacks. Here in Sama-Sama Hotel KL International Airport. We strive to offer the best service and value-added accommodation that we can be proud of. We welcome valued feedbacks such as yours to further improve our service standards. Our deepest appreciated for your constructive comments.

The team at Sama-Sama Hotel KL International Airport looks forward to welcoming you again for another `Sama Sama` hotel experience with us in the near future!

Best Regards,
Haslina Bt Kamaruddin
Guest Service Centre Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
62 reviews 62 reviews
37 hotel reviews
Reviews in 27 cities Reviews in 27 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed January 24, 2014 via mobile

Our stay here overnight on our way to Cambodia was excellent. The complimentary buggy pickup from the airport for us and our luggage was great. The staff were very helpful and the room was very comfortable. The breakfast buffet was excellent with both western and Asian food. For an airport stopover it was great.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
khaslina, Manager at Sama-Sama Hotel, responded to this review, January 27, 2014
Dear Australia18,

Warm Greetings from Sama Sama Hotel KL,International Airport!

Thank you for sharing your “Great Location Great Staff` comments on TripAdvisor.I am most pleased that you a have enjoyed the stay to the fullest and that of your recognition towards our effort. We are most grateful to learn that our effort in `Create Meaningful Connection` hotel experience has been realized and we surely look forward to welcoming you back for another `Sama Sama` experience in the near future.

Best Regards,
Haslina bt Kamaruddin
Guest Service Centre Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sama-Sama Hotel

Address: KL International Airport | Jalan CTA 4B, Sepang 64000, Malaysia
Phone Number:
Location: Malaysia > Selangor > Sepang District > Sepang
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 12 Hotels in Sepang
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sama-Sama Hotel 4.5*
Number of rooms: 442
Official Description (provided by the hotel):
A 5 star deluxe hotel located adjacent to the main airport, KL International Airport. The hotel is linked to the airport via a covered sky bridge. It takes only 5 minute walk to the airport. The hotel also provides a 24 hour buggy service on the sky bridge. ... more   less 
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