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“THE KLIA AIRPORT HOTEL” 3 of 5 stars
Review of Sama-Sama Hotel

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Sama-Sama Hotel
4.5 of 5 Hotel   |   KL International Airport | Jalan CTA 4B, Sepang 64000, Malaysia   |  
Hotel website
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Hotel amenities
Special Rate
Free room upgrade
Ranked #1 of 12 Hotels in Sepang
Milan, Italy
Senior Contributor
38 reviews 38 reviews
27 hotel reviews
Reviews in 28 cities Reviews in 28 cities
40 helpful votes 40 helpful votes
“THE KLIA AIRPORT HOTEL”
3 of 5 stars Reviewed March 23, 2013

As an airport hotel for a quick stay it is fine.
My suite was extremely well appointed and very modern, brand new. I previously stayed when the property was still a Pan Pacific hotel, they have changed all rooms the decor has improved enormously.
Service was impeccable.
Pool area is very nice.
Now for the cons.
Restaurant food was bad and the 9th Floor (Club Lounge) was really nothing special. The breakfast there was poor so it was much better to get it on the main restaurant.
Overall I would not pay the extra for Club Access anymore.
Anyway it is the airport hotel for KLIA and definitely would stay for a stopover of 1 or 2 nights. The KLIA express brings you downtown in about half an hour then it is only a brief cab ride to the centre. Obviously if I had to stay longer I would chose a location downtown with more activities and things to do.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
khaslina, Manager at Sama-Sama Hotel, responded to this review, March 28, 2013
Dear JDIvoire,

Thank you for choosing Sama Sama Hotel KL International Airport during your recent visit to Kuala Lumpur and for taking the time to provide us with your valuable feedback.

Your positive comment about our newly renovated rooms and our impeccable service will definitely be a great motivation to the team. It is truly refreshing to hear from our guests. With regards to your comments about the restaurant food and the Premier Lounge food, this feedback will be highlighted to our Chef for his onward action. In the meantime I also wanted to share with you that our Premier Lounge guests have an option to have breakfast at either the lounge which is located on the 09th floor or the Degrees restaurant located at the lobby level. We do hope that we will have another opportunity to welcome you again soon and provide you a memorable stay at the Sama Sama Hotel Kuala Lumpur.

Please do drop me a note to should your travel plans bring you back to us.

Thank you and warm regards,

Bhavani Navaratnam
Room Divison Manager
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1,073 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (205)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 23, 2013

Sama Sama is the best and ideal solution for those who need to stay close to KLIA and not; really easy accessible from apt,only 5 min walking or less if using the courtesy "cart" at disposal. Rooms are clean, comfortable and elegant as for all common areas,restaurants offer all kind of food and the entire staff (from reception to restaurants) is really professional and polite ! and this is the DIFFERENCE comparing with airport hotels...It is really the best if you need a good rest before new dept...I really suggest Sama Sama if transit in KLIA.
p.s.if during your stay want to visit KL city,just walk in apt ( 3-5 mins walking) and jump on KL Express train ( no stop,25-30 min) and enjoy!!!!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
khaslina, Manager at Sama-Sama Hotel, responded to this review, March 27, 2013
Dear Claudiapao,

I am pleased that you have loved the new Sama Sama Hotel KL International Airport and that you have thoroughly enjoyed the stay with us. Taking your positive review on board, we continue our effort to improve upon current facility and service. It will be our pleasure to welcome you back for another Sama Sama experience in the near future!

Best Regards,
Haslina/Guest Services Centre Manager
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Sydney, Australia
1 review
5 of 5 stars Reviewed March 21, 2013

Extremely conveniently located by walkway/buggy connection to the airport's main terminal, with fast train access (just under 30 minutes) to KL central if you want to fill in a few hours there, as I did, without carting your luggae into town. Excellent, modern and clean hotel facilities with freindly, very efficient staff. Definitely a good choice if you are looking for a brief stopover in KL.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
khaslina, Manager at Sama-Sama Hotel, responded to this review, March 22, 2013
Dear RB2119,

Thank you so much for your kind comments. It's so nice to see that you enjoyed our service and facilities. We are glad that we are able to give you a great impression even at only a short stay with us. We look forward for your next visit when transiting through Malaysia and till then, happy travels!

Best Regards,
Haslina Bt Kamaruddin
Guest Service Centre Manager
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Sydney, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 19, 2013

Often hotels at airports don't care much about the service or quality of the rooms they offer, they figure its a captive audience,this hotel prides itself on doing their best to deliver a quality product.
The hotel is an exception,quality rooms and efficient service when you check in is a welcome relief after a long plane trip.
There is a great service with electronic buggies to whisk you down the airport corridors to the doors of the hotel and the drivers are very obliging and place all your bags in the buggies without grumbling.
This same service(all complimentary)drops you back at the airport.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
khaslina, Manager at Sama-Sama Hotel, responded to this review, March 20, 2013
Dear PeterR255060,

What a pleasure to learn of your Great review here on TripAdvisor! I am most pleased that you and your daughter have enjoyed the stay to the fullest and that of your recognition towards our effort. We are most grateful to learn that our effort in creating memorable hotel experience has been realised and we surely look forward to welcoming you back for another Refreshing `Sama Sama` experience in the near future.

Best Regards,
Haslina bt Kamaruddin
Guest Service Centre Manager
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Epsom, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 19, 2013

Great hotel at the airport with excellent service and very friendly staff. The rooms are newly renovated and the bathrooms had a great standard. All was very clean. For one night we were upgraded to the Premium floor which has a fantastic lounge. We traveled into KL with the express train for some sightseeing and found it very convenient.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
khaslina, Manager at Sama-Sama Hotel, responded to this review, March 20, 2013
Dear Dorothee W,

Thank you so much for your kind comments. It's so nice to see that you enjoyed our service and facilities. We are glad that we are able to give you a great impression even at only a short stay with us. We look forward for your next visit when transiting through Malaysia and till then, happy travels!

Best Regards,
Haslina bt Kamaruddin
Guest Service Centre Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Top Contributor
70 reviews 70 reviews
44 hotel reviews
Reviews in 28 cities Reviews in 28 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed March 18, 2013

Previously known as Pan Pacific . Stay for 1 night before catching next early flight to Bali . The hotel is very nice with a huge lobby , lounge and friendly staff . The hotel been undergone extensive rejuvenate and refurbishment . Really love the hotel . The best and awesome experience ! you can view the flight taking off right from your bedroom window ... and while laying on your comfortable bed .

Room Tip: Choose high floor which facing airport runaway .........
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
khaslina, Manager at Sama-Sama Hotel, responded to this review, March 20, 2013
Dear Wazaruha,

It was our pleasure to have you as our guest and I am pleased that you have enjoyed the one-night stay with us. We take your positive review on board in our effort to strive towards achieving excellence in service and facility. The team at Sama-Sama Hotel KL International Airport looks forward to welcoming you again for another Sama Sama experience with us in the near future.

Best Regards,
Haslina Bt Kamaruddin
Guest Services Centre Manager
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Lisserbroek, The Netherlands
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 18, 2013

Found the buggy transfer with no problems - nice to be ferried to the hotel reception. Efficient check in. Stayed on the executive floor with its own lounge - very quiet and relaxing.
Nice lobby lounge downstairs with live music.
Very comfortable bed and spacious room, nice bathroom with the best shower of the holiday. Incredibly quiet through the night.
Relaxing breakfast with a good selection of hot and cold food
Check out in the lounge was smooth as was the return buggy trip to the terminal.
If you need an overnight stop at KLIA then this hotel is highly recommended

Room Tip: The rooms and facilities on the executive floor are worth the extra
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
khaslina, Manager at Sama-Sama Hotel, responded to this review, March 20, 2013
Dear John R,

Thank you so much for your kind comments. It's so nice to see that you enjoyed our service and facilities. We are glad that we are able to give you a great impression even at only a short stay with us. We look forward for your next visit when transiting through Malaysia and till then, happy travels!

Best Regards,

Haslina Bt Kamaruddin
Guest Service Centre Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sama-Sama Hotel

Address: KL International Airport | Jalan CTA 4B, Sepang 64000, Malaysia
Phone Number:
Location: Malaysia > Selangor > Sepang District > Sepang
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 12 Hotels in Sepang
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sama-Sama Hotel 4.5*
Number of rooms: 442
Official Description (provided by the hotel):
A 5 star deluxe hotel located adjacent to the main airport, KL International Airport. The hotel is linked to the airport via a covered sky bridge. It takes only 5 minute walk to the airport. The hotel also provides a 24 hour buggy service on the sky bridge. ... more   less 
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