First impression at the reception when we arrived seemed good. Staff were helpful.
However, things started getting worse. Our triple room turned out to be a double bed with an extendable single bed from below. It's not a proper bed !!! Water was either very hot or cold !
Breakfast was pathetic as they simple bought a few loaves of bread and jam with coffee and tea. Most people ended up not eating.
We reserved airport transportation service to airport the night before. However, to our horror, the van was late for almost an hour, leaving 3 groups of tourists stranded and high possibility of being late for flights. Male staff appeared calling van driver to check but always mentioned he didnt pick up the calls. The female staff was worst, playing with her phone!!!!!!!!
This place is basically out of nowhere and we had no other choice other than waiting for the van. As we insisted on them calling a taxi for us and them bearing the cost due to their fault, the female staff raised her voice. We argued quite a bit and she banged to table. What kind of attitude is it, especially when your hotel guests are late for the flights. Later we overheard from the outsourced van driver (who finally arrived) that the staff in previous shift forgot to book him and it's last min calling. The driver was totally unhappy and took his own sweet time too.
Luckily we reached airport on time. Dunno about another group with less than an hour to check-in for their Taiwan flight.
Worst experience ever for an accommodation ! NEVER EVER recommend to any1. We won't mind paying extra bucks for other hotels with reliable services and better attitude
- Official Description (provided by the hotel):
- the youniQ Hotel is located about 10 min drive from KLIA & KLIA 2. the youniQ Hotel is a 4 story building comprising of 60 well-equipped concept designed Ensuite rooms. Our property also comes with laundry facility and a Mini Cardio gym. We are a young hotelier and we are distinctively youniQ in our space designing style. Our experimental concepts and convention-shattering design challenges us to create a sensible space which brings much comfort and affordability to the masses. We take pride in giving more to our guests. We know we can do better for you! ... more less
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