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“A 25th Anniversary to Remember” 5 of 5 stars
Review of AVANI Sepang Goldcoast Resort

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AVANI Sepang Goldcoast Resort
5.0 of 5 Resort   |   Sepang Goldcoast, No. 67 | Jalan Pantai Bagan Lalang, Sepang 43950, Malaysia (Formerly Golden Palm Tree Iconic Resort & Spa )   |  
Hotel amenities
Ranked #2 of 11 Hotels in Sepang
Jinan, China
1 review
2 helpful votes 2 helpful votes
“A 25th Anniversary to Remember”
5 of 5 stars Reviewed August 15, 2014

For a few years we had been discussing where we might go to celebrate our 25th anniversary. Since we are Americans living in China the options throughout Asia were many. When we first began to seriously consider traveling to Kuala Lumpur to stay at Avani Sepang Goldcoast Resort we read other people's reviews of the resort. Their comments very nearly deterred us from making reservations. Those people said that check in was slow, that the staff was unfriendly, and that the Air Conditioning in the rooms was inadequate (and since we were traveling in early August that was cause for concern.) Boy are we ever glad that we disregarded those reviews and made our reservations. We have no idea what others were talking about because our experience was first-rate from start to finish. Check in was not only quick, but they gladly let us check-in early since they had our room available and they checked us in with style. We didn't have to stand at the counter, they invited us to sit in the lobby while they brought us glasses of juice and let us get registered in comfort--and seriously it did not take long at all. The staff could not have been more friendly and welcoming to us. We were particularly impressed with Swikriti, our server in the restaurant who made us feel welcome--what a lovely young lady!! As far as the air conditioning goes, it not only worked adequately, they had it running when we arrived at our room and my wife turned it up a degree or two because it was a bit cold in the room (not bad for August in the tropics). Everything was clean and nice, the views were spectacular, the pool was great, the food was delicious, and quite frankly we don't know how to adequately express our gratitude to the staff at the resort for helping to make our silver anniversary very special!

Room Tip: The two bedroom villa had a bathtub which was nice and would be excellent for a family of 4-5.
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcomMgr-GPT, General Manager at AVANI Sepang Goldcoast Resort, responded to this review, August 19, 2014
Dear Michael,

Thank you for your review in the TripAdvisor and choosing to celebrate your 25th Anniversary at AVANI. We are glad to hear you enjoyed your ‘special occasion’ at the resort and on behalf of the team; it’s been a pleasure serving you during your stay. Your kind feedback will be shared among our associates especially Swikriti who is one of our trainee at the resort, we appreciate your encouraging feedback and will continuously work to up-keeping quality service standards. Please come again to experience an extended resort with more to do, saviour and experience. Refurbishments will begin in the third quarter of the year and expected to complete by end of 2014. New additions will include a food variety place ‘Straits – The Art of Street Food’, Kid’s & Teen’s Club and new second pool. Kindly, sent me an email at tfehlbier@minornet.com prior to your next visit and we will be sure to arrange another enjoyable holiday for you.

Thank you.

Best Regards,
Thomas Fehlbier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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420 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (156)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • Indonesian first
  • Italian first
  • Thai first
  • Any
English first
Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 13, 2014

You can expect all the luxuries and service offerings of a 5-star resort. Staff were brilliant!

The rates do come at a premium but one does get a bang for their buck. Lots of activities available for free!

Constructive feedback:
1. Get more bicycles or impose strict guidelines / fee for guests that store their bikes in the rooms. I stayed when it was peak period and there were sufficient bikes around but guests tend to state their 'claim' over the public bikes.

2. Aircond needs to be improved.

Room Tip: Rooms at the end of the branch have better views but be prepared for a long walk or bicycle ride!
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcomMgr-GPT, General Manager at AVANI Sepang Goldcoast Resort, responded to this review, August 19, 2014
Thank you for your review in the TripAdvisor. We are glad that you enjoyed your vacation at the resort and fun time with the available activities. We appreciate your positive comment which will be shared among our associates to keep them inspired. Thank you for your feedback with regards to the bicycles, every constructive comment is always appreciated and we will work towards addressing areas where we can within management plans. We are pleased to inform you of coming additions and expansions to the resort which is expected to complete by end of 2014. The resort will see a new food variety place ‘Straits – The Art of Street Food’, Kid’s & Teen’s Club and second pool. We would like to invite you again to enjoy more food options and activities. Kindly, sent me an email at tfehlbier@minornet.com prior to your next visit and we will be sure to arrange another enjoyable vacation for you.

Thank you.

Best Regards,
Thomas Fehlbier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Zealand
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 13, 2014

The staff made our holiday a delight, helpful, cheerful. Excellent restaurants. Abderrezzak on tour desk giving truthful advice on tours , taxis, places to see ,well worth having a chat to this knowledgeable man.

Room Tip: two room villas with own terrace
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  • Stayed August 2014, traveled with friends
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcomMgr-GPT, General Manager at AVANI Sepang Goldcoast Resort, responded to this review, August 20, 2014
Dear Gabrielle,

Thank you for your review in the TripAdvisor. We are glad to hear that you had a relaxing holiday with us. We appreciate every feedback and your kind reviews will be shared among our associates to keep them inspired. We will be sure to share your positive comments with Abderrezzak and would like to invite again to experience an extended resort with more to do and see. The resort will be in its second phase of refurbishments soon with a new second pool, food variety place ‘Straits – The Art of Street Food’ and Kid’s & Teen’s Club, all expected to be completed towards the end of 2014. Do send me an email at tfehlbier@minornet.com prior to your next visit and we will be sure to arrange another enjoyable vacation.

Thank you.

Best Regards,
Thomas Fehlbier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 13, 2014

Poor aircond,interrupted sleep,suddenly feel so hot,fan too far from bed,not feeling the circulated air. Door to shower area don't have water stopper below and end with flowing water from shower area's glass door thru the sink area until the toilet bowl.Sliding door's lock at the balcony already defect, cannot lock, not secure to prevent small kid from going there. Main entrance door also kind of hard to push open. Shuttle service to check out also took so long to arrive until I have to walk to the center area to wait for it to pick up my luggage. On top of all that, confirmation letter was given towards last minute, supposed check-in on Monday but letter only received on Saturday's afternoon in which rush for me obtain approval whether to apply leave on Monday or not (since Friday is last working day). If only all that is managed accordingly, it would be a nice vacation and experience for my family.

  • Stayed August 2014, traveled with family
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcomMgr-GPT, General Manager at AVANI Sepang Goldcoast Resort, responded to this review, August 17, 2014
Thank you for your review in the TripAdvisor. We appreciate every feedback from our guest. Your comments are well taken note of and shared with designated departments and associates to ensure improved maintenance and service. We thank you for your kind understanding and patience and rest assured the areas mentioned will be looked into for immediate action. We would like to share that the resort will be building a second pool beside the new food variety place ‘Straits – The Art of Street Food’ and Kid’s & Teen’s Club, all due for completion by end of 2014. Every negative review impairs the resort and all associates and we would have wished to get things right while you were on site. We would like to invite you again to experience a new and improved resort with more facilities, activities and food varieties. Kindly sent me an email at tfehlbier@minornet.com prior to your next visit.

Thank you.

Best Regards,
Thomas Fehlbier
General Manage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malaysia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 13, 2014

The guest services team was good and give us a good seaview Family Room.
The rooms have private balconies. Nice place to unwind and the restaurants are good. Free buggy rides from rooms to main building and vice versa.

Room Tip: Recommend the family room for small family gathering or reunion with friends/relatives. Very cosy.
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  • Stayed August 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcomMgr-GPT, General Manager at AVANI Sepang Goldcoast Resort, responded to this review, August 19, 2014
Thank you for your review in the TripAdvisor. We are glad you spend your weekend getaway with us. It’s been a pleasure serving you and we are glad you enjoyed your stay at the resort. Your positive comments will be shared among our associates to keep them inspired. We would like to announce that the resort will be in its second phase of refurbishment soon expected to complete by end of 2014. Refurbishments includes a new second pool, food place ‘Straits – The Art of Street Food’ and Kid’s & Teen’s Club. We look forward to your next visit to experience an extended resort with more facilities and food varieties, please drop me an email at tfehlbier@minornet.com prior to your next visit.

Thank you.

Best Regards,
Thomas Fehlbier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dawhat al Qatar, Ad Dawhah, Qatar
1 review
5 of 5 stars Reviewed August 12, 2014

My family and I had a wonder and memorable 4 days stay at Avani Sepang Goldcoast Resort, in August 2014.
I don't have to repeat what others had to say about the resort. What came clear and loud was the fact that they had wonderful staff who 'manage your experience', by managing the resort in the best way possible. Very friendly staff, who went the distance to make your stay comfortable and memorable. They helped us with additional information which was so valuable. Of particular mention was Sampada Singh Thakuri, who took the roll of a good host and treated us as if we have been visiting her home. She has a pleasant personality and a helping nature, which is a valuable asset to any hospitality organisation.
We will surely visit this resort again, and hope Ms. Sampada is still there.
-Patric Rozario. Doha, Qatar-

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcomMgr-GPT, General Manager at AVANI Sepang Goldcoast Resort, responded to this review, August 19, 2014
Dear Patric,

Thank you for your kind review in the TripAdvisor. We are glad that you enjoyed your family holiday with us and it’s been a pleasure serving you. Your positive comments will be shared among our associates and the team especially compliments to Sampada. It’s great to hear that you will be visiting us again. We are pleased to announce that the resort will see new additions which are expected to complete by end of 2014. We will be building a new food variety place ‘Straits – The Art of Street Food’ to replace Sepoi Sepoi, Kid’s & Teen’s Club and new second pool. Please come again to enjoy more food options, new facilities and activities. Kindly, sent me an email at tfehlbier@minornet.com prior to your next visit and we will be sure to arrange another enjoyable holiday for you.

Thank you.

Best Regards,
Thomas Fehlbier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 12, 2014

The staff at the Avani Resort are amazing, nothing is to much trouble, always polite, kind and smiling. Making you feel very welcome. FIVE STAR SERVICE
The room we had 832 was excellent very spacious, clean & very comfortable beds.
The weekend was very crowded as it is a great weekend getaway for the Malay's.
So best book from Monday to Saturday.
Great holiday destination, very relaxing.

Room Tip: We are n the 8th branch of the Palm end unit 832 great choice. Lovely balcony to view sunset. Would...
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcomMgr-GPT, General Manager at AVANI Sepang Goldcoast Resort, responded to this review, August 20, 2014
Dear Guest,

Thank you for your review in the TripAdvisor. We are glad to hear that you had a relaxing holiday with us. It’s been a pleasure serving you. AVANI is all about detailing to our guest needs and we truly appreciate your kind compliments which will be shared among the team to keep them inspired. Every encouraging review helps us to acknowledge areas of comfort to our guest and we will be sure to maintain quality standards to make our guests feel welcomed. We are pleased to announce the resort will be in its second phase of refurbishments soon with a new second pool, food variety place ‘Straits – The Art of Street Food’ and Kid’s & Teen’s Club, all expected to be completed towards the end of 2014. Please come again to experience an extended resort. Kindly, send me an email at tfehlbier@minornet.com prior to your next visit so we can plan a delightful stay for you.

Thank you.

Best Regards,
Thomas Fehlbier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about AVANI Sepang Goldcoast Resort

Address: Sepang Goldcoast, No. 67 | Jalan Pantai Bagan Lalang, Sepang 43950, Malaysia (Formerly Golden Palm Tree Iconic Resort & Spa )
Location: Malaysia > Selangor > Sepang District > Sepang
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 11 Hotels in Sepang
Price Range (Based on Average Rates): $$
Hotel Class:5 star — AVANI Sepang Goldcoast Resort 5*
Number of rooms: 392
Official Description (provided by the hotel):
AVANI Sepang Goldcoast Resort stretches out from the Sepang coastline, almost a kilometer into the sheltered waters of the Straits of Malacca with 392 luxuriously appointed over water villas that shape a palm tree. This new upscale resort offers guests a wide range of sports and entertainment activities as well as great food & beverage outlet selection. Located in the district of Sepang, in the southern part of the state of Selangor, AVANI Sepang Goldcoast Resort is a short 35 minute drive from Kuala Lumpur International Airport. The resort is also conveniently located close to the Sepang International Circuit - home to the Malaysian leg of the F1 race. Inspired by Polynesian and Maldivian architecture, blended with contemporary Malaysian interior design, each over water villa showcases a range of features that will ensure you take full advantage of the relaxed comfort, knowing we have the details covered. ... more   less 
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Also Known As:
Golden Palm Tree Iconic Resort And Spa
Golden Palm Tree Iconic Hotel Sepang

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