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“A wonderful experience in a fantastic resort” 4 of 5 stars
Review of AVANI Sepang Goldcoast Resort

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AVANI Sepang Goldcoast Resort
5.0 of 5 Resort   |   Sepang Goldcoast, No. 67 | Jalan Pantai Bagan Lalang, Sepang 43950, Malaysia (Formerly Golden Palm Tree Iconic Resort & Spa )   |  
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Ranked #3 of 12 Hotels in Sepang
Certificate of Excellence 2014
Kuala Lumpur, Malaysia
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
“A wonderful experience in a fantastic resort”
4 of 5 stars Reviewed January 29, 2014

I stayed in a two bedroom suite in this resort recently with my family and we really enjoyed ourselves. I was preparing to expect the worst after reading some of the negative reviews in TripAdvisor. But everything was so wonderful from the time we check in till the day we left. As soon as we arrived at the lobby, the porter came to take our bags and a lady politely usher us to the registration counter and everything done in a minute or two. We were then being ferried to our chalet by buggy passing by the manyTrunks.. We just love it at first sight!! The rooms were well furnished with all the necessary amenities, they even provide slippers and torch light. The sheets and towels were sparkling white and we are prettey happy with everything, not to fuss about hand towels too. All the staffs including the buggy drivers, housekeeping etc are all very friendly and helpful. There are many bicycles for us to cycle around the Trunks and to the main area. This not only pollution free but also get us to exercise. It is really fun and we enjoyed the bicycle ride very much. Although some of the bikes are faulty and need repair. There are many beach activities, also a go-cart nearby. In this part of the Straits of Malacca, the water is murky. Afternoon is usually low tide and high tide in the night and it is very breezy and cooling at night. We also get to watch the beautiful sunset from our chalet. We had a wonderful holiday here and we will definitely come back and will also recommend this resort to our friends and relatives.
Suggestion:
1) Do not allow vehicles and motorbikes to park at the entrance to the resort (before guard house) as it causes obstruction into the resort. Its messy and devalue the image of the resort.
2) Set proper stalls nearby the resort for hotel guest to shop, e.g selling souveniers, clothings, made in malaysia goods etc. There are many in Vietnam, Thailand, China etc...

Room Tip: Room facing east can view the sun rise @ 5am. Room facing west can view the sun set @ 6.30 pm
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  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcomMgr-GPT, General Manager at AVANI Sepang Goldcoast Resort, responded to this review, March 25, 2014
Thank you for your feedback on the TripAdvisor. We are glad that you enjoyed your stay and had a wonderful experience at the resort. We will share your positive comments on our warm and courteous service with our staff and will continue towards maintaining such quality. We appreciate your feedback on our facilities and will look into keeping them in good condition. Thank you for your suggestions. We hope to hear from you soon.

Best Regards,
Thomas Fehlbier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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680 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (247)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Swedish first
  • Thai first
  • Any
English first
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 27, 2014

Nice and spacious room with a very good view. The bed was very comfortable.

The food selection is limited and not as good as expected (there are only two restaurants and a bar). We stayed three days and ordered room service for most part of day 2 and 3.

/ Breakfast was okay. I wished they had better scramble eggs.
/ Stimbot (steamboat) was so-so.
/ The western food was bad and expensive

Good variety of water sports and not too bad spa ;)


Stayed January 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcomMgr-GPT, General Manager at AVANI Sepang Goldcoast Resort, responded to this review, March 26, 2014
Thank you for your feedback in the TripAdvisor. We are glad that you enjoyed your stay with us. The resort prides in comfort and relaxation. We have in total seven F&B outlets (i.e Sepoi Sepoi, Bila Bila, Perahu, Stimbot, Hai Sang Lou, Bayu Lounge and Selat Bar, however operation hours differs for each outlet serving guests day and night. We will look into your comments on food selection and hope to serve you better during your next visit. We will be into our second phase of expansion soon which includes a new pool beside Smiley beach and the AVANI Teens and Kid’s Club. We look forward to see you again.

Best Regards,
Thomas Fehlbier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jaipur, India
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 27, 2014

I stayed at this property few days back and had a great time.We were staying a three bedroom suite.
The experience which hotel have tried to create is like Male but drastically in a lower pricing.
During the day time at the resort when there is low tide the water use to almost vanish away below the bungalows, and evenings water use to be back.
The suite was beautiful with amazing sit-out balcony and service was just ok.
There were not too many food options for vegetarians. The good part is they an amazing activity center which has Go-karting,Paint ball etc....!
I would recommend everyone this property if you are going to Malaysia to go for a day or two and enjoy the water bungalows at amazing prices.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcomMgr-GPT, General Manager at AVANI Sepang Goldcoast Resort, responded to this review, March 25, 2014
Thank you for your feedback in the TripAdvisor. We are glad that you enjoyed your stay at the resort and compliments to our unique villas. We have taken note on your comments on our food selection for vegetarian varieties and look to serve our guests better. We hope you will come and visit us again after the second phase of our expansion which will include a new pool beside Smiley beach and a Teen's and Kid's Club.

Best Regards,
Thomas Fehlbier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 25, 2014

Isolated, and not a lot to do, took two teenagers with us, and they were very bored,they tried
the go cart racing, and swimming in the very small overcrowded pool, and that was about all for them to do.
We spend 8 days there in January, right on the takeover now named AVANI RESORT
staff not very compentant, after checking into our villa, we waited for nearly2 hours for our luggage, after 5 phone calls to reception, we were told they had lost our luggage. Only for it to
turn up 1/2 hr. later. Also had problems with the toilets not flushing , and sliding door to balcony
broken latch, and couldnt lock. We requested Ocean views, and were placed facing the land, and
limited views to the ocean, so asked to be shifted, which we did, and were given a much nicer
villa. Also reception very slow, had to phone 6 times over a period of 4 hours to obtain a Australian adaptor, I think the changeover confused the staff a bit. Also the main area under
reconstruction, and building going on, completely closed off to the public, Restuarants not in operation in that area, so a few less places to eat. a A lot of villas being renovated .Mind you they badly need doing, as getting very tired with quite worn and smelly curtaining . A shuttle leaves for K.L. twice a day, at 8.30am and 2pm, but it is a long trip taking 1 hr. 50 mins each way, one journey back from the city took 2 hrs 15 mins, so not a journey you would want to do very often, in a sub standard bus.No toilet facilities on board, so quite a few toilet stops on the way.

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcomMgr-GPT, General Manager at AVANI Sepang Goldcoast Resort, responded to this review, January 27, 2014
Thank you for your feedback on the Tripadvisor. We are pleased to announce that we had end our first phase rebranding activities and will continue with the second phase at the second quarter of the year. Please accept our sincere apologize for the inconvenience caused you had encountered during your stay. We had addressed this matter to a respective department for an immediate improvement. We apologize for the miscommunication with regards of your luggage. We strike for the best in our services and it is our regret the staff did not conveying the right services that it supposed too. It is for your kind information apart from having tripped to KL we also had mangrove tours as part of tourism spots, and so as variety kind of beach activities at our resort and it is all free of charge. We will begin our second phase of refurbishment which consists of the new 517sqm swimming pool and AVANI kids and teens club. Above all kindly accept our sincerely apologies for the inconvenience caused you had encounter and we hope that this will not deter you from coming back. Kindly give us a call prior to your next visit and let you experience the best stay with us along with the new facilities.

Thank you

Best regards,
Thomas Fehlbier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed January 23, 2014

Views & concept are absolutely luxurious the resort in general is amazing and has many fantastic qualities going for it. The only thing letting it down I would say is the rooms are looking a little tired and run down and need a freshening up. Cleanliness was average as the room my family was in had a half smoked cigarette in the bathroom and ash all around the bed. The two rooms that we stayed in a 1 bed and 2 bed both of them the aircond didn't work very well. Staff are very helpful and friendly, new reception area will be lovely. Restaurants are nice. Bed is comfy and bathrooms are nice. Lots of activities available, Spa was lovely, Pool is nice. Prices are moderately reasonable. With a little freshening up to the rooms and aircond servicing this hotel would be 5*.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcomMgr-GPT, General Manager at AVANI Sepang Goldcoast Resort, responded to this review, January 27, 2014
Thank you for your feedback on the Tripadvisor. We are pleased to announce that we had end our first phase rebranding activities and will continue with the second phase at the second quarter of the year. We are apologizing for the inconvenience grounds you had encounter during your stay with us. We had addressed this matter to our housekeeping and engineering department for an immediate improvement and please accept my apologies on behalf. Your kind remarks will definitely be shared with the rest of associate to encourage them to keeps on deliver the best services. Thank you again for staying with our Iconic Resort and we are looking forwards to welcome you back and let you experienced the best stay with us.

Thank you

Best regards,
Thomas Fehlbier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed January 22, 2014

there was a terrible experience on this resort, when we reach there at standard check-in time 2.00pm the frontoffice tell us the room not ready and need to wait until 4pm. after we surfing aroung and come back, they still cant get the room for us, and tell us have to wait until 8pm. it was totally spoil the pleasure of my family holiday trip. the services of the front office again showing unfriendly face when we request the compensation. i cant imagine we spending around RM2500 to getting such terrible experience.
further more, beside cycling and swimming pool,i think there are lack of activities i can go for.
Anywhere, the scenery still consider amazing as we are staying at the ROYAL SUITE with direct face to the sea view.

Room Tip: Royal Family Suite - very huge room, direct face to sea view.
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  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcomMgr-GPT, General Manager at AVANI Sepang Goldcoast Resort, responded to this review, January 23, 2014
Thank you for staying with us we appreciate your feedback on Tripadvisor. Please accept our sincere apologies for the checked in experience you encounter during your stay with us. Our staff represent the resort identity, we are truly apologies for not extending the right service to you. In order for us to find out more about the described scenario which we were not aware of and would like to follow up, please get in contact with us personally at nsahrudin@avanihotels.com for further clarification with regards of this matter. For Royal Villa bookings are personally assigned to one of our Butlers from the Guest Experience team and therefore we are disappointed to hear about your experience from August last year. Kindly contact us and we hope that this will not deter you from coming back to our Iconic Resort.

Thank you

Best regards,
Thomas Fehlbier
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 20, 2014

The resort was just perfect for a wonderfu vacation, the facilities and options you can do there are excellent, using the public bike to move within the resort is a great idea, the staff is so friendly, specially Dyla at the beach and art corner..i would definitely go there again and again if i can

Room Tip: All rooms are great
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  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcomMgr-GPT, General Manager at AVANI Sepang Goldcoast Resort, responded to this review, January 21, 2014
Thank you for your positive feedback on Tripadvisor, I am pleased to know that you had a good time during your stay at our iconic resort. Your feedback will be shared with Dyla and all other associates. We look forward to welcome you back and experience our newly renovated facilities. Please be invited to get in contact with me directly (gm@goldenpalmtree.com). As of February we will be rebranding to AVANI Sepang GoldCoast and soon our beach will be upgraded with a large scale Family pool and many exciting new built facilities.

Thank you

Best regards,
Thomas Fehlbier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about AVANI Sepang Goldcoast Resort

Address: Sepang Goldcoast, No. 67 | Jalan Pantai Bagan Lalang, Sepang 43950, Malaysia (Formerly Golden Palm Tree Iconic Resort & Spa )
Location: Malaysia > Selangor > Sepang District > Sepang
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 12 Hotels in Sepang
Price Range (Based on Average Rates): $$
Hotel Class:5 star — AVANI Sepang Goldcoast Resort 5*
Number of rooms: 392
Official Description (provided by the hotel):
AVANI Sepang Goldcoast Resort stretches out from the Sepang coastline, almost a kilometer into the sheltered waters of the Straits of Malacca with 392 luxuriously appointed over water villas that shape a palm tree. This new upscale resort offers guests a wide range of sports and entertainment activities as well as great food & beverage outlet selection. Located in the district of Sepang, in the southern part of the state of Selangor, AVANI Sepang Goldcoast Resort is a short 35 minute drive from Kuala Lumpur International Airport. The resort is also conveniently located close to the Sepang International Circuit - home to the Malaysian leg of the F1 race. Inspired by Polynesian and Maldivian architecture, blended with contemporary Malaysian interior design, each over water villa showcases a range of features that will ensure you take full advantage of the relaxed comfort, knowing we have the details covered. ... more   less 
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Also Known As:
Golden Palm Tree Iconic Hotel Sepang
Golden Palm Tree Iconic Resort And Spa

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