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“Good hotel for the suburbs” 3 of 5 stars
Review of One World Hotel

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One World Hotel
4.5 of 5 Hotel   |   First Avenue, Bandar Utama City Centre, Petaling Jaya 47800, Malaysia   |  
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Ranked #1 of 29 Hotels in Petaling Jaya
Bengaluru (Bangalore), India
Top Contributor
107 reviews 107 reviews
70 hotel reviews
Reviews in 40 cities Reviews in 40 cities
33 helpful votes 33 helpful votes
“Good hotel for the suburbs”
3 of 5 stars Reviewed November 19, 2013

This is probably the hotel you will be picking if you are staying at Petaling Jaya.

Getting a cab from this hotel is a superb pain during rush hour! Try calling a cab from your cell. I ended up getting a cab within 15 minutes by calling the cab hotline while I waited for more than 30 minutes while the hotel tried to arrange a cab for me!

There are some positives about the hotel. The hotel is located right next to 1Utama mall which is a massive shopping center and it houses most of the major brands! A great place to spend time in the evening if you want to avoid going to the city. If you are a shopper, then this is paradise for you.

The rooms are spacious with all the amenities that a business traveler requires. What struck me the most is the elaborate and massive array of offerings at the breakfast buffet! Their breakfast offers all major cuisines!

Room Tip: Ask for a room with a view overlooking the main road. The view is beautiful.
See more room tips
  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OneWorldHotelPJ, Public Relations Manager at One World Hotel, responded to this review, November 25, 2013
Dear Valued Guest,

Thank you for taking a moment to provide us with your feedback. We are glad that you found our bedroom and in house amenities to your liking. We are happy to hear that you enjoyed our breakfast spread at Cinnamon Coffee House as well as shopping in One Utama. This shopping mall is indeed one of the best malls in town to shop. We have taken note of the remarks regarding your difficulty in getting a taxi. We apologize for the inconvinience caused. Our team will look into this matter immediately. Again, thank you for your kind words and we hope that you will return for another stay soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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600 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
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English first
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 16, 2013

Great hotel with just a walk to 1Utama shopping complex.

All the standard amnities inside the room complete enough to make your stay a nice memory.

May be just my luck, got a malfunction room key card causing me not able to enter the room. Because of a very helpfull staff, the problem considered no affect for my review..hehehe

Stayed November 2013, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OneWorldHotelPJ, Public Relations Manager at One World Hotel, responded to this review, November 18, 2013
Dear Valued Guest,

We would like to extend our warmest thank you for your kind review on your experience during your recent stay with us at One World Hotel. We are glad that your stay with us was pleasant and we are looking forward to serve you again in the near future. Have a nice day!
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Kuala Lumpur, Malaysia
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 16, 2013

This is a super option for those who expect to spend most of their time outside of the city centre. Comfortable rooms, decent variety at breakfast and direct access to one of the better regarded shopping malls in the city are the highlight. Service standards were high, as to be expected in most 5-star hotels in the city. Price-wise, it's no secret that hotels in Malaysia are amongst the cheapest in the region, so it was well worth the cost - relative to similarly graded hotels in the city, it's fair.

  • Stayed November 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OneWorldHotelPJ, Public Relations Manager at One World Hotel, responded to this review, November 18, 2013
Dear Valued Guest,

We would like to thank you for choosing One World Hotel as the choice of stay during your holiday recently. We are glad to read that you enjoyed your stay and we lived up to our usual high standards in providing comfortable rooms, good breakfast and excellent service.Thank you again for your recommendation to all TripAdvisor members and we hope to see you again during your next travel to Kuala Lumpur.
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Bengaluru (Bangalore), India
Top Contributor
69 reviews 69 reviews
34 hotel reviews
Reviews in 24 cities Reviews in 24 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed November 10, 2013

This hotel is located well on a shopping wall. We were invited by our client to attend a conference. The conference rooms are great with no issues in wifi and we had good servings of snacks and coffee/tea during breaks. The lunch spread in the restaurant below is too good and had a lot of varieties. Being a vege, was asked to try a Japanese vege dish, was nice. The best part of the 3 day conference was when the pianist, on seeing us, played Mustafa(a familiar Indian song). Too good memories, will revisit and stay here next time.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OneWorldHotelPJ, Public Relations Manager at One World Hotel, responded to this review, November 11, 2013
Dear Valued Guest,

It was a pleasure having you in one world hotel. We are just a phone call away if you require any assistance in making arrangements for your next visit. We look forward to welcoming you back soon!
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Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 8, 2013

My stay was for business, and I absolutely adored this hotel. It was not my maiden trip to a 5-star facility, but it definitely set the standard for my expectations of future 5-star hotel stays. Their service was definitely value for money, and the staffs there, especially the foreign staffs, were exceptionaly delightful and served us with always a sincere smile. Your breakfast spread and homemade cookies in my conference wowed me.
The only blip in my stay, was a particularly loud and obnoxious manager who overlooked the waiters in the company meals. It was a post-conference lunch, held in one of your ballrooms, and we were served by these foreign waiters. Unfortunately, they were being yelled and scolded for being a tad slow in their work. And I remember this clearly. One manager told the waiter to "ask your mother to cook if you are going to work so slowly!". What a shock I had after he uttered those words! Your waiters are human beings as well.
And the second blip was one of the concierge who actually threw his pen on the floor after a colleague handed him a pen without ink (he was handling our bagages at that time). I don't think these are appropriate attitudes to show to your guests.
Otherwise, I was thoroughly impressed with your services, and will definitely want to return to your hotel when I'm back in KL! And I will dare say, that my previous experience in a very well established, 5-star accomodation with prices DOUBLE of yours in my hometown Penang was nothing, compared to the excellent treatment I received here. Well done!

  • Stayed November 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OneWorldHotelPJ, Public Relations Manager at One World Hotel, responded to this review, November 15, 2013
Dear Valued Guest,

Thank you for the amazing 5-star review that you had provided us. We are extremely grateful for it and are pleased to know that you enjoyed your stay with us as well as the breakfast spread. We have taken note of the issues mentioned and will inform the team to improve on the areas. Thank you once again for your feedback and assisting us in improving our services better. We look forward to welcoming you back in the not too distant future.
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Perth, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 8, 2013

We stayed 4 nights there. Breakfast spread was wonderful and Suresh gave us great service. Went with a friend who are demanding and Suresh fulfilled what she requested.
Great job to Suresh. This is my first time staying at One World, if I would go back there again I will definately stay there again. I have already recommend my friends to stay at One World. Thank You.

  • Stayed November 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OneWorldHotelPJ, Public Relations Manager at One World Hotel, responded to this review, November 10, 2013
Dear Valued Guest,

Thank you for the great review! It was a great pleasure to have you stay with us and your acknowledgement of Suresh is deeply appreciated. Should you require any assistance with arranging for another stay, please do reach out to us and we will be more than happy to assist. Have a great day.
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Kuala Lumpur, Malaysia
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 8, 2013

This is connected to the one Utama shopping mall - great place for shopping to entertainment to food joints
Great rooms and dont miss the breakfast there. it comes at great price (incase not included in your package)

Also its next to offices like IBM, KPMG etc

Bit away from the KL city center and attractions, if you are on a pleasure trip

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OneWorldHotelPJ, Public Relations Manager at One World Hotel, responded to this review, November 10, 2013
Dear Valued Guest,

Thank you for choosing us and providing us with this kind review. We are glad to learn that you enjoyed your stay and our central location as well as our buffet spread. We hope that you will return for another stay with us soon. Have a nice day.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about One World Hotel

Address: First Avenue, Bandar Utama City Centre, Petaling Jaya 47800, Malaysia
Phone Number:
Location: Malaysia > Selangor > Petaling District > Petaling Jaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Petaling Jaya
#1 Spa Hotel in Petaling Jaya
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — One World Hotel 4.5*
Number of rooms: 438
Official Description (provided by the hotel):
The 5-star One World Hotel is located in the heart of Petaling Jaya and is adjoined to 1 Utama Shopping Centre. It offers 438 luxurious guestrooms and 7 food & beveraget outlets; with facilities such as fitness centre, outdoor swimming pool and spa. ... more   less 
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Also Known As:
1 World Hotel
Hotel One World
One World Petaling Jaya

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