I am writing this review while still residing in the room which I had changed from 7th floor to the 5th floof because the toilet bowl which they "fixed" with a "professional pump" (those found in the market - $10/piece) from their "professional" team of technician last night at 11pm did not work as "professional" as they think.
After coming back from a long hot day today and trying to use the shower and toilet today, my wife and myself realised that the toilet bowl is not working again - imagine that your face is turning green holding to your bowels and you thought that had been fixed the night before isnt the best experience in life!
I pressed the "One Service" button which is NOT working, thus re-dial the "0" and through the operator that rings for a long while and finally told her my problem and she mentions someone from the reception will call me back - after 15 min - no one did! AND I AM STILL HOLDING MY BOWELS!
I give up and called the reception and tell them that either they sent someone up to fixed it quickly or they have to change the room for me quickly. The reception lady says ok - they will change the room and request me to pack, i said ok and will be ready in 10 min. FINALLY - i think.
Then after packing and waiting in the room - knock on the door and i see the "professional" technician again with the "professional" pump in his hand - I almost fainted - I thought they wanted us to pack and move room? WT*H is that? I am dying! Called up the reception again and tell them to coordinate their work and stop wasting my precious time... i need a shower and toilet desperately... anyway - after more than 45 min - i can finally get to a room that can flushed correctly!
Now - my family and myself staying one in a deluxe room and me in a cheaper standard room decided that we will like to extend a night - thus we went over to the counter and ask politely to have the same rate for extension. Through the internet - we have booked for 2 nights - and now extending one more night, i have told them if we can get the same rate we will stay. Mr "Alastir" (can't remember what Manager he is) - look me into the eye and said - no same rate - normal rate apply - (please go some where else?) - OK, that is it - They rather lose 2 rooms and 2 customers than trying to keep us. Now I called that "SERVICE" from the heart.
I remembered the last stay similar not so good incident happened - that's why i went to the THE Curve Royal Bintang which is nearby to stay the last time - thinking this time - service has improved but much to my disappointment - No!
Sigh, they have good location as they are next to the mall - but if this attitude continues - I rather take a taxi to this mall from somewhere else.
- Official Description (provided by the hotel):
- The 5-star One World Hotel is located in the heart of Petaling Jaya and is adjoined to 1 Utama Shopping Centre. It offers 438 luxurious guestrooms and 7 food & beveraget outlets; with facilities such as fitness centre, outdoor swimming pool and spa. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Orbitz, Agoda, Cheap Tickets, Despegar.com, Asiatravel.com Holdings, HotelTravel.com, TripOnline SA, Ctrip TA, Odigeo and Tingo so you can book your One World Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- 1 World Hotel
- Hotel One World
- One World Petaling Jaya