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“Recommended, will go back again” 4 of 5 stars
Review of Pyramid Tower East at Sunway Resort Hotel & Spa

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Pyramid Tower East at Sunway Resort Hotel & Spa
2.5 of 5 Hotel   |   Persiaran Lagoon | Bandar Sunway, Petaling Jaya 47500, Malaysia   |  
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Ranked #7 of 32 Hotels in Petaling Jaya
singapore
1 review
7 helpful votes 7 helpful votes
“Recommended, will go back again”
4 of 5 stars Reviewed March 14, 2007

Friend booked this place for about US$55 per night. Stayed for 3 nights. Travelled with wife plus 2 kids - 5 and 3 yrs old.
Pros :
-Very good value for money! ( price incl. breakfast for 2 )
- rooms very clean and well maintained
- rooms are big enough to accomodate 2 extra single air mattresses
- proximity to HUGE shopping mall and resort

Cons :
- room service menu rather expensive by Malaysian hotels' standard
- gym / swimming pool are not housed within the hotel, but in the adjacent hotel

  • Liked — price
  • Disliked — expensive room service
  • Stayed March 2007, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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569 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Thai first
  • Any
English first
uk
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
32 helpful votes 32 helpful votes
1 of 5 stars Reviewed January 26, 2007

Stayed here over Christmas with my wife and 2 kids. Booked a package using the Sunway Website for a family package and arrived to find 2 single beds in my room, if you want an extra bed be prepared to pay more. Breakfast was a nightmare on Christmas day, not enough food and too many people. The corridors in the hotel reminded me of being in a hospital,
(the developers of the hotel also own a hospital)

Sunway Lagoon theme/water park was also a disappointment, with really dirty water, rubbish food on site and only a few rides.

Not recommended!!

Stayed December 2006
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penang, Malaysia
1 review
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed January 3, 2007

My family 2 adults and 2 children aged 7 and 5 stayed at Pyramid Tower from Dec 31st till Jan 1st. We checked in into a Standard Room with two super single beds. The room is not so big but the kids enjoyed it. Toiletries were not enough - they gave a bottle of body soap and hair shampoo. We had to ask for more !! Room service was very very slow !! So you better ask in advance.....We had to wait for 15 mins for a toothbrush and toothpaste.

We were given a RM100 F&B Certificate (Orange colour) by the hotel. So, we decided to call for In-Dining Room service instead of going down to the coffee house because the kids were tired after spending their day at Sunway Lagoon. Upon receiving the food, we were shocked to see that all food were packed in microwaveable containers and the hotel staff gave us plastic cutleries. The staff told us that they followed a take away concept. We didn't finish the food because they were tasteless. What we ordered - Caesar Salad, Tom Yam Soup, Indonesian Fried Rice, Fish & Chips.

  • Liked — None
  • Disliked — Access to Theme Park
  • Tips/Secrets — Do not stay unless you want an easy access to Sunway Lagoon
  • Stayed December 2006, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo, Japan
Top Contributor
112 reviews 112 reviews
94 hotel reviews
Reviews in 63 cities Reviews in 63 cities
134 helpful votes 134 helpful votes
4 of 5 stars Reviewed December 5, 2006

Stayed here for 3 nights on business as usual hotel was fully booked. Received an upgrade to suite on checking in, so very pleased with service at front desk and with room. Overall service was friendly and efficient. The suite was well equipped with a full kitchen, dining room and balcony.

Great chicken rice from room service.
Nice to be next to mall for food, shopping, or an air conditioned stroll.

Only downside was the lukewarm water. Never got hot enough for my liking.

Would stay again.

  • Liked — Chicken rice
  • Disliked — Lukewarm water
  • Tips/Secrets — Be nice to front desk - it got me an upgrade
  • Stayed November 2006, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandurah, Australia
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 27, 2006

Stayed at Pyramid tower for 3 nights with hubby and 2 kids ages 8 and 10. We were booked into a superior room with twin double beds but when we arrived they had none available. The man on reception apologised and offered us a suite for the night with a king bed and a single. As it was midnight we agreed. The suite was roomy with a kitchenette and dining suite. As our kids are not very big we fit into the beds ok. We were told the next day we could move into our originally booked room or stay in the suite at no extra cost. I asked if i could see a twin room. This was much smaller without kitchen and dining facilities so we decided to stay where we were as we only had two more nights. The hotel also threw in free buffet breakfasts for the kids (ours were already included in price). All in all we were well compensated for the error. The hotel itself was lovely with easy access to the shopping centre. The only downside is the location of the swimming pool in Sunway Resort which means walking through the lobby of two hotels as well as two sets of lifts and the bridge connecting two hotels. Pool area is lovely though. Theme park was fantastic. We had a great day!!

  • Liked — location - theme park and shopping centre
  • Disliked — Beds a little hard
  • Tips/Secrets — Enjoy!!
  • Stayed November 2006, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 26, 2006

Although we stayed there for only one night i had the greatest experience in this hotel.It provides u everything from the excellent theme park to ice-skating, bowling and shopping.The roojms are huge and very spacious and providing with all the facilities u could ever dream for.I recommend this place for all travellers wishing to enjoy their visits in malaysia.

  • Stayed September 2006, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Western Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed August 22, 2006

We are a family with 3 children, aged 16, 14 and 7. We have just stayed 3 nights at the Pyramid Hotel, part of the Sunway Lagoon complex. There are actually two hotels, one is the Sunway itself, and also the Pyramid Tower hotel which is right next door. There is also other accommodation called the Villas and the Duplex(?), but we never saw these.

The Pyramid Hotel was great, not large rooms and a decent size with everything you need, eg. cable tv, bar fridge, air conditioning, nice clean bathroom, room servcie etc.

The only thing that I missed, was that the Pyramid Tower hotel doesn't have its very own pool area, but you need to go next door to the Sunway Hotel. This was a beautiful pool area!! This was only a trip of a couple of minutes down the lifts, across the two foyers and then down some more lifts, but I did feel the need to dry and then dress before going back to our hotel, whereas if it had been in our hotel, I would have just wrapped a towel or sarong around me and gone straight up the lifts to my room. The Sunway foyer is so beautiful and elegant and the guests (especially the arabs and the muslim women) are so beautifully and modestly dressed that it felt wrong for all of us to run through dressed in bathers and wet!!!

The theme park is just awesome. We had a wonderful time here, there are just so many rides including roller coasters, a pirate ship that goes all the way around/upside down, great swimming pools and water slides. Be ware though that the wave pool only operates on the weekends and on holidays!! Also during some times, the park is not open on Tuesdays. When we were there we just missed out on the animal petting park, which was opening at the end of August.

Another very good thing about the complex, was that the shopping centre runs straight off the Pyramid Tower hotel, which made life very easy. This was a magnificant and huge shopping centre, about 6 stories or more. It had a ice skating rink down the very bottom. It also had some very nice restaurants.

We ate breakfast every morning in the hotel buffet restaurant, and it was great, plenty of variety and a nice setting. The airconditioning got a little chilly, and even though quite hot outside, we sometimes needed a jacket to go to the restaurant!!

There was a little building work going on outside the hotel where they are building a new entrance to the theme park, but this didn't bother us at all.

In all we had a great holiday and we would recommend this hotel to others!!

  • Liked — Great fun
  • Disliked — Walk to pool
  • Tips/Secrets — Have fun!!
  • Stayed August 2006, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pyramid Tower East at Sunway Resort Hotel & Spa

Address: Persiaran Lagoon | Bandar Sunway, Petaling Jaya 47500, Malaysia
Phone Number:
Location: Malaysia > Selangor > Petaling District > Petaling Jaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Petaling Jaya
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Pyramid Tower East at Sunway Resort Hotel & Spa 2.5*
Number of rooms: 549
Official Description (provided by the hotel):
The 549-room, 4-star Pyramid Tower East, an extension of the flagship Sunway Resort Hotel & Spa, brings great comfort and functionality. Expect every convenience in the Superior and the Superior Executive rooms at the Pyramid Tower East. The 31-storey tower is directly linked to Sunway Resort Hotel & Spa and guests have easy access to facilities like the Sunway Pyramid Convention Centre, Sunway Pyramid shopping mall and Sunway Lagoon theme park. ... more   less 
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Also Known As:
Pyramid Tower Hotel At Sunway Lagoon Petaling Jaya
Pyramid Hotel At Sunway Lagoon

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