We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Overall a good stay with below average internet connectivity” 3 of 5 stars
Review of The Royale Chulan Damansara

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Save
You added The Royale Chulan Damansara to your Saves list
The Royale Chulan Damansara
4.5 of 5 Hotel   |   2, Jalan PJU 7 / 3, Mutiara Damansara, Petaling Jaya 47810, Malaysia (Formerly The Royale Bintang Damansara)   |  
Hotel amenities
Ranked #5 of 32 Hotels in Petaling Jaya
Petaling Jaya, Wilayah Persekutuan, Malaysia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Overall a good stay with below average internet connectivity”
3 of 5 stars Reviewed March 31, 2013

Stayed in this hotel for over a month (or two) and they have some very good breakfast albeit repetitive. The outlook is clean and some of its perks include the gym, accessibility to the mall and the cinema however for somebody on a business trip it would be a challenge to secure a strong enough WiFi to do any work in the hotel room. Perhaps it's the shared bandwidth or the lack of proper placements of the WiFi extender but I could only work well late night or nothing could be done. Additionally, the room service or any additional request from a room call needs some improving. It talks 20 minutes to get a pair of fork and spoon and another 20 minutes to ask someone to provide us with a LAN cable. I'm sure you could do better than that. Last but not least, for a hotel with so many hotel chains across Malaysia, the least I could expect was a membership option since I stayed for long but nope, didn't have one.

Room Tip: Ask for rooms just outside the WiFi extender if you need to do work. Alternative ask for a LAN cable...
See more room tips
  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalebintang, Public Relations Manager at The Royale Chulan Damansara, responded to this review, August 5, 2013
Dear Aqel,

Your comments are well received and we have taken note the whole situation of your unfortunate encounters. Rest assured that corrective action is being taken to improve the service and to train our staff to be more pro-active in addressing to our guests’ requests such as yours. I regret that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are sure you will notice our commitment to world class service during your next stay with us! Would you kindly contact me at royalebintang@gmail.com so that I can personally assure you that there will not be such encounters the next time when you visit our hotel.

Thanks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

218 reviews from our community

Traveler rating
    48
    100
    47
    15
    8
See reviews for
77
26
6
66
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • Arabic first
  • English first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
Kuala Lumpur, Malaysia
Senior Contributor
30 reviews 30 reviews
29 hotel reviews
Reviews in 19 cities Reviews in 19 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed March 28, 2013

Can you imagine how confusing when there are 2 hotels with similar name located next to a shopping mall called The Curve Damansara? The old one is Royale Bintang the Curve, whilst the new one is Royale Bintang Damansara. Even taxi drivers reach wrong hotel! Can't the management just rename it?

Great environment for sleep but the breakfast is still below my expectation. Customer service is good but the door card is always casuing problems.

.

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Contributor
35 reviews 35 reviews
33 hotel reviews
Reviews in 20 cities Reviews in 20 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed March 24, 2013

One of the best ever service oriented hotel. The staff have been properly trained and it is located within the shopping district of Mutiara Damansara hosues of IKEA, Tesco, The Curve Shoping Mall, Ikano Power Centre, Cinelisure, KidsZania, Mercedes, Lexus and Malaysian poular car brand named Proton. The hotel comes with in house Ice Skating Ring for leisure.

  • Stayed June 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalebintang, Public Relations Manager at The Royale Chulan Damansara, responded to this review, August 5, 2013
Dear KingTT

Thank you for staying with us during your recent trip. We are glad to note that you did have a pleasant stay with Royale Bintang. We are happy to be able to meet your expectations! We do hope to see you more often! Please do contact me at royalebintang@gmail.com when you next stay with us.

Thanks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 21, 2013

The hotel is pretty new, white, clean contemporary look but if you look closer, you can easily find fault. If you are not fussy, this hotel is consider good.

In terms of location, It is sheltered all the way to Curve Shopping Mall (which is rather big, you are spoilt for choices for F&B), linked to nearby malls and attractions like Kidzania, Ikea, Tesco, etc. We are happy just hanging around the area for 2-3 days, without venturing further. That is because we spent 1 day in Kidzania. The ice skating rink is also within the hotel.

We were pretty happy at first with the variety served for Breakfast, however, the quality is only average. And you need to pay extra for premium coffee and teh tarik. The ABF only comes with diluted coffee or tea, and some juices.

For the rooms, reasonable size, not much issue except the bidet sprayer seems to leak despite us not using it. I like it that the bed comes with a bolster.

The pool looks good but we have no time to enjoy it.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 19, 2013

My favourite hotel especially for New Year celebrations. Love it's access entrance into Cineleisure, ice skating rink and The Curve. Basically everything you need, you can get here...all within a walking distant. For New Year bookings, be sure to book 3-4 mths in advance and get the room you want in specific :)

Breakfast is good. Big spread. Ample seating space.

Room Tip: Ask for rooms facing Cineleisure/the Curve.
See more room tips
  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalebintang, Public Relations Manager at The Royale Chulan Damansara, responded to this review, August 5, 2013
Dear Ladys0ul

Thank you for staying with us during your recent trip. We are glad to note that you did have a pleasant stay with Royale Bintang. We are happy to be able to meet your expectations! We do hope to see you more often! Please do contact me at royalebintang@gmail.com when you next stay with us.

thanks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 16, 2013 via mobile

Stayed 2 days and was impressed with everything about this hotel - staff couldn't be more helpful - excellent breakfast and outstanding pool area - down side was not enough international TV channel's and no bath

Stayed March 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur
Senior Contributor
41 reviews 41 reviews
36 hotel reviews
Reviews in 26 cities Reviews in 26 cities
118 helpful votes 118 helpful votes
1 of 5 stars Reviewed March 15, 2013 via mobile

Not to be mistaken for newer Royale Curve, the Danansara hotel is tired and over-rated (self rated) 4-star hotel.

Location
Part of the Curve mall and connected to e@curve, Ikano & Ikea malls. Also free shuttle bus from Ikano to the Kelana Jaya LRT station.

Room
Dingy furniture with scummy bathroom tiles. Carpet's stained and bed sheet has speckles of blood! Definitely not a relaxing stay even at one of their better rooms 'Studio deluxe'.

Service
Request for baby cot and new tv remote control fulfilled quickly. Front desk staff appeared non-chalant and miffed w my questions on the prices & rooms at both hotels. Should hv overcame my laziness to walk that 5 minutes...Breakfast was disgusting to put in mildly. Stale hard bread, beyond limited selection, cold food, need I go on?

Overall
If you must be in the Mutiara Damansara vicinity, stay at the sister Royale Damansara!

  • Stayed March 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TRBD, Public Relations Manager at The Royale Chulan Damansara, responded to this review, August 5, 2013
Dear SueL_10,

Your comments are well received and we have taken note the whole situation of your unfortunate encounters. I regret that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are sure you will notice our commitment to world class service during your next stay with us! Would you kindly contact me at royalebintang@gmail.com so that I can personally assure you that there will not be such encounters the next time when you visit our hotel.

Thanks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to The Royale Chulan Damansara? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Royale Chulan Damansara

Address: 2, Jalan PJU 7 / 3, Mutiara Damansara, Petaling Jaya 47810, Malaysia (Formerly The Royale Bintang Damansara)
Location: Malaysia > Selangor > Petaling District > Petaling Jaya
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 32 Hotels in Petaling Jaya
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — The Royale Chulan Damansara 4.5*
Number of rooms: 380
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Agoda, Hotels.com, Expedia and Despegar.com so you can book your The Royale Chulan Damansara reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage The Royale Chulan Damansara, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.