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“Value Buy” 5 of 5 stars
Review of Eastin Hotel Petaling Jaya

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Eastin Hotel Petaling Jaya
4.5 of 5 Hotel   |   13, Jalan 16/11 | Pusat Dagang Seksyen 16, Petaling Jaya 46350, Malaysia   |  
Hotel amenities
Ranked #4 of 32 Hotels in Petaling Jaya
Penang Island, Malaysia
1 review
“Value Buy”
5 of 5 stars Reviewed May 21, 2013

It's hard to get a hotel with such a great service at this price at this prime location. Eastin is well maintained and has professional staff serving the customers.

I was on breastfeeding and arrived earlier. They allowed me for early check-in even though their rooms were full at the beginning. They were helping to store the breastmilk in freezer & chiller too as per my request.

The Japanese restaurant at level 1 is good.

The price is relatively economy compared to other hotels in PJ and you can't another one like Eastin in PJ. Just paying a little more, you enjoy much better compare to those budget hotels.

  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane S, General Manager at Eastin Hotel Petaling Jaya, responded to this review, May 23, 2013
Dear ysc79

I am delighted to hear of your positive comments with regards to our team members & the service rendered during your recent stay .

The Japanese restaurant has been consistently "dishing " up absolutely delicious fare. I hope on your next visit you will also try out the Ee Chinese Cuisine and the Swez Brasserie which serves Asian as well as European cusine.

Our goal is to provide "Service from the Heart" & I am delighted we lived up to your expectations .

We look forward to welcoming you back to the Eastin Hotel Petaling Jaya soon.

Warmest Regards

Jane Suppiah
General Manager
Eastin Hotel Petaling Jaya
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368 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 20, 2013

A business hotel that cater for the need for business traveller.

Good wifi connectivity, clean room.

The bathroom seem alittle old with rust appearing on its corner, hair dryer is a little too small for female traveller. Other than that it is still good.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane S, General Manager at Eastin Hotel Petaling Jaya, responded to this review, May 23, 2013
Dear w3nEy

Thank you for taking the time to review our hotel .

I have taken note of your comments and look forward to welcoming you back to the Eastin Hotel Petaling Jaya .

Warm Regards

Jane Suppiah
General Manager
Eastin Hotel Petaling Jaya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
3 of 5 stars Reviewed May 20, 2013

The first day - I experienced internet connectivity issue - the wireless connectivity ranged from fair (3 bars out of 5) and good (4 bars out of 5).

I raised this issue with the hotel and had no problem on the second day.

The amenities in the room were average at best - I did not have a toothbrush on the first day and was told by the chambermaid gentleman (who appeared hardly able to understand English) that the hotel does not provide any.

I had to got o a convenience store to purchase one.

It shall be nice to have body lotion to apply in an airconditioned environment.

Room Tip: none to share as it was my first stay
See more room tips
  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane S, General Manager at Eastin Hotel Petaling Jaya, responded to this review, May 23, 2013
Dear Stephanie W

Thank you for taking the time to review our hotel services & facilities .

I am sorry you faced an issue with internet connectivity on the first day but am happy to note that it was fixed and not a problem thereafter.

Additional amenities such as toothbrush and body lotion are available on request from the Housekeeping Department or through the Front Desk . Your request may be conveyed to the Assistant Manager on Duty who will be able to offer assistance.

I hope your travel plans will bring you back to Kuala Lumpur soon and that you will choose to stay with us again .

Warmest Regards

Jane Suppiah
General Manager
Eastin Hotel Petaling Jaya
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Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 11, 2013 via mobile

Everything was great. The twin sharing room was clean. Beds are comfortable with clean linen. Self adjust air conditioning control. However small issue with hair dryer, it was malfunction. Overall was a pleasant stay. Will definitely come back.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane S, General Manager at Eastin Hotel Petaling Jaya, responded to this review, May 23, 2013
Dear Nonong23

Thank you for your recent review of the Eastin Hotel Petaling Jaya .

I am delighted to note you will return to stay with us & the team & I look forward to welcoming you back .

Warmest Regards

Jane Suppiah
General Manager
Eastin Hotel Petaling Jaya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Forest, Illinois
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 7, 2013

Nice hotel with large and pleasant rooms. Good breakfast selection. Helpful and pleasant staff despite some challenges with an in-room power failure (it was attended to and corrected quickly). The pool area is lovely though unattended. Only drawback is location -- relatively few walkable dining options with many closed on weekends.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane S, General Manager at Eastin Hotel Petaling Jaya, responded to this review, May 23, 2013
Dear Artisane

Thank you for taking the time to review our hotel .

We are pleased to hear your positive comments . With regards to dining options , the hotel itself has 5 food & beverage outlets serving Japanese, Chinese, Indian and Western cusine . We provide complimentary shuttle service at prescheduled times to shopping malls nearby which provide many alternative dining options .

I look forward to welcoming you back to the Eastin Hotel Petaling Jaya soon .

Warmest Regards

Jane Suppiah
General Manager
Eastin Hotel Petaling Jaya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
32 reviews 32 reviews
31 hotel reviews
Reviews in 10 cities Reviews in 10 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed April 27, 2013

the hotel is located in petaling a distant from KL central so to go to KL CENTRAL is about 15 minutes drive,a finding a taxy in front of hotel during busy hour could be a challenge as there will no other transport option beside taxi. overall good hotel is your destination near petaling however if you would like to enjoy KL central definitely you would like to consider other options. this hotel have no malls nearby, and to find convenience store like 7 eleven could be a challenge too, and also only 1 OR 2 small restaurant within walking distance, overall good for value,.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane S, General Manager at Eastin Hotel Petaling Jaya, responded to this review, April 30, 2013
Dear mykarimun

Thank you for taking the time to review our hotel .

I have taken note of your comment with regards transporation & would like to highlight that the hotel has a complimentary pre-scheduled shuttle service that goes to nearby shopping malls as well as the KL Sentral & Bangsar LRT stations .

Convenience stores are located in the vicinity of the hotel & a location map is readily availabe on request at Concierge .

I do hope you will choose to stay with us again soon and look forward to welcoming you back.

Warm Regards

Jane Suppiah
General Manager
Eastin Hotel Petaling Jaya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Eastin Hotel Petaling Jaya

Address: 13, Jalan 16/11 | Pusat Dagang Seksyen 16, Petaling Jaya 46350, Malaysia
Location: Malaysia > Selangor > Petaling District > Petaling Jaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Petaling Jaya
#4 Luxury Hotel in Petaling Jaya
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Eastin Hotel Petaling Jaya 4.5*
Number of rooms: 388
Official Description (provided by the hotel):
Eastin Hotel Petaling Jaya hotel is a business class hotel of international standards. Situated strategically on Jalan Damansara, an upmarket location nestled conveniently within the vicinity of golf courses, shopping malls and office buildings, it is designed to suit your needs as a business or leisure travelers. Enjoy the warm Eastin hospitality and experience our passion for efficiency and service excellence. Catering to an array of travelers and corporations, we provide an unparalleled experience coupled with efficient services, amenities and facilities to fulfill the needs of our much valued guests. Our room is more than just 'deluxe,' it is a well designed, contemporary home with warmth, ultra modern facilities and glorious space to greet you. With a combination of warm hospitality, you also get a sense that you have reached the one place where business becomes a pleasure. ... more   less 
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Also Known As:
Doubletree Petaling Jaya

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