Bravo! at last the refurbishment has been completed. With the brand new rooms, there must be less complaints, staffs morale must have been high and they get motivated. The end result was good service and happy travelers. It will attract more good staff and the cycle of improvement continues.
The room was tastefully done. Sleep quality was excellent. The carpet was brand new. The towels were of very good quality. The showers were refreshing.
The executive floor has been tastefully renovated. The food selection has improved.
What made it outstanding was the service by Shahrul (I hope I get his name right). We were craving for nasilemak for breakfast but it was not served at the lounge. This guy made that extra effort to get it from Paya Serai. He deserves a pat on the back and a fat bonus.
We had dinner at the Japanese Restaurant. The food was good and the service was again outstanding.
Our wish ? Confine the smokers to smoking room/den only and in the lounge improve the ventilation if you wish to allow smokers in the open area. Alternatively create an open air alfresco for smokers.
- Also Known As:
- Hilton International Petaling Jaya
- Hilton Petaling Jaya
- Petaling Jaya Hilton
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