I have carried out consumer and tourist research in Malaysia for almost twenty years. Hotels vary in quality and of course price from Bayview Beach to .. Best View (formerly My Home). I made a reservation online for Best View's 'Deluxe Room', requesting a 'quiet room please'. On arrival, despite my reiterated request I was given a room immediately behind the Hotel Reception, hardly a recipe for peace after a long and delayed flight from Melbourne. Sure enough, apart from the continual coughing of a receptionist (who I advised to visit the clinic next door), at exactly 3am I was awoken by the sound of motorbike engine(s) and a group arrived to party in the Lobby. A similar sound occurred at 6am. In any case, in this deluxe room, the one major item of equipment couldn't function: the batteries in the TV remote control were flat. My early morning departure was not assisted by the absence of the breakfast which is listed on at least one hard copy promotion on site. The coup de grace - or final flourishing blow - from this hotel without a view was to charge me an extra RM 20 (about 5 US dollars) because I had requested the room online through booking.com rather than in person at the hotel Reception. Incidentally, I have never before encountered a hotel which charged a refundable RM 50 deposit for a plastic key card to access the room. The proud purveyors of mediocrity in this establishment seem to see little necessity to recognise international standards of good budget hotel practice.
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