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“treac.herous hotel with a dece.ptious manager” 1 of 5 stars
Review of i-Hotel

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i-Hotel
2.0 of 5 Small Hotel   |   No.60, Jalan PJU 5 / 20D, Petaling Jaya 47810, Malaysia   |  
Hotel amenities
Ranked #22 of 28 Petaling Jaya B&B and Inns
Shenzhen, China
1 review
4 helpful votes 4 helpful votes
“treac.herous hotel with a dece.ptious manager”
1 of 5 stars Reviewed April 19, 2011

the hotel's website have made a mistake in Feb. some guy booked 0RM room on hotel's official website, the hotel do not admit these bookings, then someone write a bad review of the hotel on tripadvisor.com, then the hotel manager replied "However, it was our mistake. We will be honoring all bookings that took place on hotel website during our mess up", all these words are bulls.hit, when you check in this hotel, they would say "I give 50% discount, thank you". what's the word "honoring" means in hotel manager's dictionary???

  • Stayed April 2011, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at i-Hotel, responded to this review, May 1, 2011
We would like to apologise as we are in the midst of transition, we will email our promotion for this matter individually latest by May 15, 2011.

After discussion with top management, we will be honoring all bookings that took place on hotel website during our mess up. Kindly re-confirm the booking once you have received the confirmation email.

We apologise to anyone that was confused and/or frustrated during out little hiccup and thank you all for being such great guest. We hope you continue to support i-Hotel. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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21 reviews from our community

Traveler rating
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Families
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Rating summary
  • Location
    2.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Any
English first
Beijing, China
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 4, 2011

on it's official site(http://www.i-hotel.com.my/), when we booked superior room at 25 February 2011,it told us:"Good news! The dates you specified are available!Rates starting from RM0.00 per night." and when we confirmed it, the total price display was rm0.00. (at that time, when we searched the deluxe room's price display is rm108.00, so we consider it was a promotion about the superior room's price RM0.00) so we booked superior rooms, had resevated and confirmed it. the hotel had sent booking confirmation (Ref: 01671,01673,01679,01680,01682,01683)very quickly, but two days later, the hotel deleted "superior room" type on it's official site, after we asked it twice,the hotel didn't admit it, the hotel told us:"There are something goes wrong to our system. Please refer the price RM98.00" but the system's question is the hotel's question, we believe it is price fraud, not system bug.we need the hotel keep its promise, let us check in no another additional money.OK? ourbooking confirmation Ref NO. is 01671,01673,01679,01680,01682,01683.

  • Stayed February 2011, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at i-Hotel, responded to this review, March 29, 2011
Well, we made a big mistake in our pricing engine that capped every booking on the site at RM0.00. The mistake started at 25/2/2011. When we figured out the mistake was happening, we had to shut down the site for a bit until we got the pricing problem fixed.

While we’re sure this was a great deal for guests, it was inadvertent, and we took a big loss so far. However, it was our mistake. We will be honoring all bookings that took place on hotel website during our mess up. We apologize to anyone that was confused and/or frustrated during out little hiccup and thank you all for being such great guest. We hope you continue to support i-Hotel. We will email our promotion for this matter individually.

Cheers!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penang Island, Malaysia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 16, 2011

The reason we stayed there is because, after looking at several hotels' rooms, we found this one to be not only affordable and clean, but also having newer furniture. The bathrooms are very small, but they are very clean. So it feels like one of the a 4-star hotels, even though it's only a budget hotel (I stayed in the Premier Suite). They have free internet access (WI-FI) in our room =)

The staff speak English, though some speak it better than others. They are very friendly and were able to help us find nearby F&B outlets. Overall, the hotel, which is relatively new, is a terrific deal. The furniture is very modern and clean. For the price, this hotel is much better than older, more established hotels, which look nice from the lobby but are shabby in the rooms themselves.

  • Stayed January 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at i-Hotel, responded to this review, February 21, 2011
Thanks for your compliments, we shall continue to improve our services and quality of comfort.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 16, 2011

I stayed at this hotel for 2 nights on New Year, it's located at The Strand Kota Damansara. There's a boom of budget hotels there but this one is the only boutique hotel there. The rooms are clean and they looked as good as the photos shown on their website. They have 32inch LCD TV for all the rooms with Astro channels (limited channels but movie channels is available). The beds are good and comfortable, they use KingKoil beds. The best was the Premier Suite I stayed in, it has a glass roof top where you can see the stars at night while lying on the King Size Bed. Very beautiful room with a lot of glass windows. The view however wasn't pleasant as opposite the hotel was a shopping mall construction site. When it is completed, I think this hotel will be doing really good for short stays with a shopping center just walk across and food eateries nearby. The bathroom is small but serves it's usage, there's a nice rain shower to enjoy. Overall very nice place with budget, service is good too as they're new and they have 24 hours security guard in the hotel and guarding outside as well. I hope it keeps up this way. The only two things I didn't like was the weak wifi service & the smoking smells from the neighboring guests. I don't know how the smell got into our room but it was strong and persistent. I made a complaint about this, the management has reverted back and will keep an eye on the smoking problem as this is a no-smoking hotel. They also updated me that the wifi service has been rectified. Great customer service.

  • Stayed January 2011, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penang Island, Malaysia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 27, 2010

I am extremely satisfied with the room. Cleanliness and front desk services were fantastic. Reason why I quoted i-Hotel as a boutique hotel is because the way they designed their rooms and en-suite toilets are marvelous. With the price I paid, I have absolutely nothing to complain on !

Foods, Pubs, Massage, Reflexology, Bistro, Club and etc are all withing walking distance. i-Hotel will definitely be my only choice if I need to travel to Petaling Jaya and work next time.

One just have to try to believe it.

  • Stayed November 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 13, 2010

We walked in and made a booking. Were told all rooms taken up except for the deluxe with balcony @RM128+10% + RM50 deposit, which had to be paid upfront.

Room is new and most importantly clean and bathroom is bright with new heater. No fridge though. Within short (~5 mins) driving distance to Carrefour and Giant. There are a couple of eateries nearby. Hotel is behind a few block of low buildings, so it's not visible from the road. There are a few lighting shops offerig pretty nice and trendy lamps.

  • Stayed November 2010, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about i-Hotel

Address: No.60, Jalan PJU 5 / 20D, Petaling Jaya 47810, Malaysia
Location: Malaysia > Selangor > Petaling District > Petaling Jaya
Amenities:
Free High Speed Internet ( Wi-Fi ) Free Parking Room Service
Hotel Style:
Ranked #22 of 28 B&Bs / Inns in Petaling Jaya
Price Range (Based on Average Rates): $
Hotel Class:2 star — i-Hotel 2*
Official Description (provided by the hotel):
i-Hotel, a boutique hotel, boasts of a very unique and distinctive classic contemporary theme. With our slogan "Your Ideal Place To Stay," our aim is to provide a 5 star service & accommodation at a very affordable pricing. Soft lighting, soothing and gentle furnishing & decor provide perfect relaxation in all 35 rooms. All rooms are fully installed with contemporary amenity and equipment to ensure you a relaxing stay with us. ... more   less 
Reservation Options:
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Also Known As:
i Hotel Petaling Jaya

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