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“Great family holiday” 4 of 5 stars
Review of Sunway Resort Hotel & Spa

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Sunway Resort Hotel & Spa
4.5 of 5 Hotel   |   Persiaran Lagoon, Bandar Sunway, Petaling Jaya 47500, Malaysia   |  
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Family Fun
Ranked #3 of 32 Hotels in Petaling Jaya
Melbourne Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Great family holiday”
4 of 5 stars Reviewed August 10, 2014

Wasnt sure when booking this one but turned out to be a wonderful week. Fantastic resort. Not far from kl. we spent a few nights in kl prior and it we great just to have some quiet swimming days mixed in the theme park and ice skating

Room Tip: We stayed in the villas. Large quiet well appointed
See more room tips
  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taro_Tan, Manager at Sunway Resort Hotel & Spa, responded to this review, August 11, 2014
Dear MelbourneAustralia,

We appreciate your feedback and would like to thank you for staying with us and taking the time to share your review. We hope that you and your family will return again for another stay in the future.
 
Thank you once again for your comments and please do contact us if you require any assistance in arranging for another visit.

Best Regards,
Taro Tan
Hotel Manager
Sunway Resort Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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918 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (240)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 7, 2014 via mobile

Good place for relax and near the park to enjoy all the attractions. Good food. Nice recepcion. It was tree days of fun. The room is very confortable and has a good view of the park Sunway Lagoon. It is a very beatiful place.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taro_Tan, Manager at Sunway Resort Hotel & Spa, responded to this review, August 11, 2014
Dear babymatos,

It is such an honour to receive such an amazing review, thank you from the bottom of our hearts for such a detailed and wonderful review provided. We cannot thank you enough for your praises in regards to our facilities and services.

Should you ever decide to return for another stay, please do let us know and it will be our biggest pleasure to assist and welcome you back for another wonderful stay with us. Do take care, have a great day ahead and we hope to see you again soon.

Best Regards,
Taro Tan
Hotel Manager
Sunway Resort Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 5, 2014

The hotel is located outside of Kuala Lampur. It is a quite place while you have access to a good shopping mall and big entertainment park including a water park with a small zoo inside. It was quite nice to have all these facilities close to you. the stuff were good. there was a spa in the resort but i did not like it very much.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taro_Tan, Manager at Sunway Resort Hotel & Spa, responded to this review, August 11, 2014
Dear Ali s,

Thank you very much for sharing with us your stay. It had been our greatest pleasure welcoming you to Sunway Resort Hotel & Spa and we hope that you will consider us again should you return for another stay in Malaysia.

Sunway Resort City is truly an integrated city and we hope that you do return to experience more of what we have to offer here. Thank you again and have a wonderful week ahead.

Best Regards,
Taro Tan
Hotel Manager
Sunway Resort Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 5, 2014

We had booked 2 Junior Suites on the Club floors and were promptly greeted by a smiling staff when I went to the reception counter in the Lobby. He brought us to the 20th floor to be checked in. The process was prompt and I was informed that use of the mini bar was free. We went to our rooms which gave a wonderful first impression as the space for the living, bedroom and bathroom area was generous. With anticipation, I opened the mini bar and found that there were only 2 cans of soft drinks and in the other room, only ONE! Did the complimentary use of the mini bar mean only ONE can? Nevertheless, the views from both rooms were fantastic and this made up for the earlier disappointment, which was short-lived as we found that room # 1702 had many electrical hiccups; where the control panel on the side bed table was not functioning and service was called at around 4ish. After we had returned from shopping, around 9+pm, this matter was not even repaired. Upon calling service again, they replied in surprise, that I had called up re this matter earlier and sent 3 staff to look into this this time. The control panel was deemed to be faulty and it was exchanged for a supposedly good one. I must emphasize that my children had their sleep interrupted many times that night, as the air conditioning turned off and on at will, throughout the night! To have this happen, in this many starred hotel, let alone club rooms, is indeed a major disappointment! On top of this the blinds in the bathroom was not working. I was informed by one of the 3 staff that the cord was broken and to have it repaired, meant opening up the entire glass panel!
On a brighter note, we had tea in the Club lounge and it was relaxing and enjoyable.
The next morning we had breakfast at Fuzion, where it was full but not uncomfortably packed. The food was just average.
As we spent the entire second day at the Park, we did not make use of the room nor the facilities much. We checked out at 6pm and it was again prompt. Just a note that it would've been a little more personal (Club rooms, after all) if the staff on duty, had enquired if we had a pleasant stay and if we had any feedback at all. Pity it was rather impersonal and without much of a smile too I must add.
Overall, the stay was not positively memorable; possibly just like any other hotel stay. I am sure the level of service can be much improved.

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taro_Tan, Manager at Sunway Resort Hotel & Spa, responded to this review, August 11, 2014
Dear LaiSein M, we are very sorry to hear of your inconvenient stay with us during your visit. We have taken note of your feedback and promise to improve further in our services to accommodate our current and future guests.

Thank you for providing us with your comments and we will do our best to improve and hopefully welcome you back again in the future. Thank you for your time and we hope to see you again.

Best Regards,
Taro Tan
Hotel Manager
Sunway Resort Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 2, 2014

We stayed in sunway lagoon spa and resort In month of july.it was a very pleasant stay there .the swimming pool was very picturesque.the staff was very joyful and eager to help. Me and my son had a blast in theme park . The breakfast spread was sumptuous. Had a great time .highly recommend for a nice family holiday.

  • Stayed July 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taro_Tan, Manager at Sunway Resort Hotel & Spa, responded to this review, August 3, 2014
Dear Mansi K,

It is very wonderful to hear that you and your family had enjoyed your stay with us. It was a real pleasure to welcome you to our Hotel and we hope that your stay has been memorable to encourage you to return for another stay in the future.

Thank you again for the wonderful review and have a great week ahead. We can’t wait to see you again.

Best Regards,
Taro Tan
Hotel Manager
Sunway Resort Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed August 1, 2014 via mobile

Very good location, access to the lagoon and to the mall to, kid's loves it and me to, just don't forget to ask for the extra bed early, and DON'T USE THE HOTEL TAXI ALWAYS ASK FOR METER TAXI A LOTS CHEAPER.

  • Stayed July 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taro_Tan, Manager at Sunway Resort Hotel & Spa, responded to this review, August 3, 2014
Dear naser a,

Thank you very much for providing us with your review! It was a great pleasure welcoming you and your family to our Hotel. We hope that everything was in order and that the whole family had an enjoyable stay with us.

Thank you again for the review and we hope that you will return again for another stay. Until then, have a wonderful week ahead.

Best Regards,
Taro Tan
Hotel Manager
Sunway Resort Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 1, 2014

My family spent 3 days 2 nights here. All of us were satisfied.

First, my mom likes the big room and good pool view. Also, many choices of restaurants especially Japanese and Chinese cuisine for her with good quality and reasonable price.

Second, for my nephew who is 20 months old, the swimming pool and kids facilities entertained him a lot. Since the theme park is just next to the hotel, and you can have multiple entries if you got the voucher. So, fit for the kid to come in and out for taking lunch and a nap.

Thirdly, for young couples, the theme park has 5 areas which you can spend a day there. If you like shopping, over hundreds of shops just located in the mall next to the hotel, from Aeon department store to a shop selling toys for kids.

Last but not least, all facilities mentioned are in walking distance, within 10 minuets. And to our surprise, there were not too many people around in mid Jul, even on weekend,

Any area for improvement?

Yes.

1. Information for tourist in the hotel should be improved. All brochures and leaflets are related to other resorts of the same group. So, you need to ask the concierge. Luckily, they are very helpful.

2. Traffic jam always. We called taxi for going out, but had to wait over 20 mins each time as there were traffic jam near the hotel.

3. Transportation is not convenient. Taxi is ok, but other than that, no choice.

Tips:

Spend 2 days 1 night is good. You can stay in the hotel, theme park and the mall. Not bothered by the transportation.

Room Tip: Both sides have good view, but better ask for higher floors as the lobby is at 12/F. Above lobby is...
See more room tips
  • Stayed July 2014, traveled with family
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taro_Tan, Manager at Sunway Resort Hotel & Spa, responded to this review, August 3, 2014
Dear meowmeowlam,

We are extremely grateful to have heard that you enjoyed your stay with us here at Sunway Resort Hotel & Spa. Thank you very much for the kind and wonderful review written and the feedback provided especially in terms of our concierge assistance is much appreciated. We will indeed look into improving our services in that area.

Should you ever decide to return for another stay, please do let us know and we will be more than happy to welcome you back. Thank you once again for your time and have a wonderful week ahead.

Best Regards,
Taro Tan
Hotel Manager
Sunway Resort Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunway Resort Hotel & Spa

Address: Persiaran Lagoon, Bandar Sunway, Petaling Jaya 47500, Malaysia
Phone Number:
Location: Malaysia > Selangor > Petaling District > Petaling Jaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Luxury Hotel in Petaling Jaya
#3 Spa Hotel in Petaling Jaya
#4 Business Hotel in Petaling Jaya
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sunway Resort Hotel & Spa 4.5*
Number of rooms: 439
Official Description (provided by the hotel):
The flagship Hotel of this destination is the 5-star Sunway Resort Hotel & Spa that offers a collection of 439 well-appointed guestrooms and suites. The portfolio of rooms includes Premier rooms, Junior suites, The Club rooms and Club suites, Premier Executive suites, and an impressive Presidential Suite. All guestrooms are equipped with conveniences for the modern business and leisure travellers, which include broadband facilities, in-room infotainment services, satellite television and movie channels and numerous other facilities and amenities like a private electronic safe deposit box, coffee and tea making facilities and a mini-bar. Most rooms have a splendid view of Sunway Lagoon or the Resort's skyline; some provide balconies with an opportunity to walk out to the gardens and swimming pool. The Club guestrooms and suites in Sunway Resort Hotel & Spa are designed for a lifestyle of added comfort, privacy and exclusivity with all the necessary facilities and services to cater for business executives and leisure traveller on-the-go. The Club Lounge offers business class conveniences with an experienced team to cater to guests' needs. The Club floor privileges include complimentary Continental breakfast, light refreshments, evening cocktails and canapes, butler service and private check-in and check-out facilities. The Club Floor rooms offer elevator key-access, affording guests with added level of security and privacy, supplemented by a boardroom and private lounge facilities at The Club Lounge. ... more   less 
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Also Known As:
Sunway Resort Hotel And Spa
Sunway Hotel Petaling Jaya

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