We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Clean and comfortable” 4 of 5 stars
Review of Ariva Gateway Kuching

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Ariva Gateway Kuching to your Saves list
Ariva Gateway Kuching
4.0 of 5 Hotel   |   No 9 Jalan Bukit Mata, Kuching 93100, Malaysia (Formerly Somerset Gateway Kuching)   |  
Hotel amenities
Ranked #25 of 47 Hotels in Kuching
Kuala Lumpur, Malaysia
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
“Clean and comfortable”
4 of 5 stars Reviewed June 12, 2013

No fuss and easy check in.

Clean toilet, although the hot water bit off in the morning...
Comfortable bed, surprisingly I managed to sleep well the night through.

Location wise is quite alrite, almost everything is located within walking distance.

But... Being right behind Top Spot seafood restaurants... At night it was noisy, they play the music a bit too loud.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmund L, General Manager at Ariva Gateway Kuching, responded to this review, July 23, 2013
Thank you very much for taking the time posting your review on Tripadvisor following your stay at Ariva Gateway Kuching.

We appreciate your comment on the cleanliness and comfort of our rooms. We are delighted to know that you had a comfortable stay with us. The location of Ariva Gateway Kuching is superb where all amenities are within walking distance.

Once again thank you for your kind feedback and we look forward to welcoming you back soon.

Yours sincerely,

Edmund Lim
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

207 reviews from our community

Traveler rating
    21
    101
    51
    22
    12
See reviews for
65
23
7
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 6, 2013

We booked the 2 bedded room apartment stay and the complaints that i have are that the

1) Bathroom towels are not change after 2 days and when we requested to change the towels the Reception told us that there is no towels at all. Really not joking, NO towels left... Truly Amazing answer i got.
2) The bed sheets are not changed every day
3) The toilet papers are not replenished

Room Tip: The bed and pillows are surprisingly comfortable and that is the only good thing about the hotel.
See more room tips
  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmund L, General Manager at Ariva Gateway Kuching, responded to this review, July 23, 2013
Thank you very much for taking the time posting your review on Tripadvisor following your stay at Ariva Gateway Kuching.

We have taken note of your feedback and have shared with our housekeeping department. We sincerely apologise for all the unpleasant encounters and making sure such incidents will not happen again.

Once again thank you for your kind feedback and we look forward to welcoming you back soon.

Yours sincerely,

Edmund Lim
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed June 1, 2013

We went in a group of 8 and stayed in the 2 room apartment. They were large and clean, never felt ever comfortable. The washing machine took ages to start though. The location is quite convenient, right next to top spot restaurant which is a good recommend by trip advisor. Not the best seafood I have eaten though, but good value for the prices they charge.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmund L, General Manager at Ariva Gateway Kuching, responded to this review, July 23, 2013
Thank you very much for taking the time posting your review on Tripadvisor following your stay at Ariva Gateway Kuching.

We are delighted to know that you enjoyed your stay with us in our spacious and comfortable apartments. Ariva Gateway Kuching is centrally located in the city of Kuching, an easy access to popular tourist spots and the ever popular Top Spot Seafood Center.

Once again thank you for your kind feedback and we look forward to welcoming you back soon.

Yours sincerely,

Edmund Lim
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
43 reviews 43 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed May 21, 2013

I booked a 3 night special through Wotif for 2 superior rooms (4 single adults travelling). We arrived much earlier than standard checkin and were grateful that our rooms were ready and available to us. On our departure we were offered a late checkout and were able to store our baggage in their holding room until leaving for the airport that night.

The rooms were clean and spacious, beds were firm and comfortable. Breakfast is a fairly basic buffet, but included in the price. We ate here simply for convenience as we had a couple of early starts. If you don't like it, there are little cafe's just across the road you could try which would be very cheap.

The thing I liked the most about the location is that Top Spot is just behind the hotel!! Its an easy walk to money changers, 7/11 store, Lyns Tandori, 5-10 mins to the waterfront and souvenir shops. The staff were very friendly and helpful with all our enquiries. The rooftop pool was a bonus at the end of a long hot day touristing around. No complaints at all.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmund L, General Manager at Ariva Gateway Kuching, responded to this review, May 31, 2013
Thank you very much for taking the time posting your review on Tripadvisor following your stay at Ariva Gateway Kuching.

We appreciate all your wonderful feedback about Ariva Gateway Kuching. We are delighted to know that you thoroughly enjoyed your stay with us. Ariva Gateway Kuching offers great value for money and is definitely a compelling accommodation choice in Kuching.

We thank you for your compliments on our staff, your kind feedback has been shared. We are always here to meet our guests’ expectations and to make our guests feel at home. Indeed, our rooftop swimming pool is one of best highlights featured in Ariva Gateway Kuching.

Once again thank you for your kind feedback and we look forward to welcoming you back soon.

Yours sincerely,

Edmund Lim
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 8, 2013

I love tha ariva as besides being spacious and comfortable for 4 of us, the location is within walking distance to the various shopping centers, souvenir shops and Kuching waterfront. It is also easy to get food around the area and our favourite was Medan selera just across the river. Only 50cts to get on the sampan and barely 5 mins you will be on the other side.

Room Tip: High floor and Room facing the city
See more room tips
  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmund L, General Manager at Ariva Gateway Kuching, responded to this review, May 31, 2013
Thank you very much for taking the time posting your review on Tripadvisor following your stay at Ariva Gateway Kuching.

Ariva Gateway Kuching is the most ideal accommodation choice for leisure or business in Kuching. We are delighted to know that you enjoyed your stay with us. The surroundings of the Hotel have much to offer in terms of great shopping, fabulous seafood, local delicacies, souvenirs and many other types of entertainment.

Medan Selera is a short distance away from our Hotel, which is across the river. You will find lots of local food there while enjoying the beautiful view of Kuching City.

Once again thank you for your kind feedback and we look forward to welcoming you back soon.

Yours sincerely,

Edmund Lim
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed May 5, 2013

Had stayed happily in these apartments a few times over the years when it was managed by the Somerset group. Ariva took over the management about 1 - 2years ago and sadly, nothing much has changed since the take-over.

We booked online on Wotif for a 2BR Premier at RM360 nett (approx. USD120). We tried booking direct with the apartments by email and through Ariva's website but did not get a reply (although a few emails were sent) which was a disappointment.

Anyway, these apartments are still one of the best in Kuching in terms of the following:

Pros:
- Value for money. For that price, we had a fully furnished, fully serviced, spacious & comfortable apartment. Lots of storage & wardrobe space. Comfortable beds.
- housekeeping & cleaning were conducted daily, linen & sheets changed, amenities replenished.
- free wifi and free breakfast (basic spread, but enough to start our days with)
- friendly & attentive staff. Good engineering personnel who repaired our faulty hot water shower promptly.
- nice swimming pool for the kids at the rooftop, fabulous 360deg. view of Kuching city.
- Location: easy walk to Kuching's Waterfront & Riverside, old Padungan (Chinatown) and the tourist hub of the old Main Bazaar and Museums. Surrounded by 5 star hotels and some shopping centers (major shopping centers have now moved out of the city centers)
- right next to Top Spot, a big open-air 'food court' serving huge varieties of seafood and local cuisine.

Cons:
- No concierge on arrival. Access to Reception is via lifts shared with the offices in the same block (Lift Lobby does not smell good). Be prepared to haul your bags up the main entrance steps yourselves.
- apartments are in need of a major make-over. Furniture have not been replaced for as long as we can remember (10 - 15years?). Bathrooms' need refurbishing. Wardrobes are musky and not very clean (spare pillows stored here smells bad and looks bad!)
- breakfast buffet food & beverages ran out at peak times, crockery & cutlery ran out too. Replenishing these took a VERY long time. The 2 service staff were worked off their feet but were still very courteous. Front Office personnel had to step in to help at times. Ariva needs to seriously look into improving this issue.
- apartments can get noisy at night from a few live bands performing in the many pubs around the area.

Overall, we still had a good pleasant stay. Our kids enjoyed the spacious apartment and the nice rooftop pool.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmund L, General Manager at Ariva Gateway Kuching, responded to this review, June 5, 2013
Thank you very much for taking the time posting your review on Tripadvisor following your stay at Ariva Gateway Kuching.

We sincerely apologise for your unpleasant experience and your feedback is important to us. We have dealt with this matter and we assure this will not happen again.

We appreciate your kind comments and especially delighted to know you found our rates to be value for money. High-quality comfort, clean rooms and service-oriented staff are what you will always find in Ariva Gateway Kuching. It was indeed our pleasure serving you. We have to agree that our strategic location makes us one of the best choice accommodations in Kuching.

The few areas of concern have been noted and rectified. Be rest assured that continuous improvements of our Hotel are always made to upkeep our service standards and facilities.

We are pleased to know your family enjoyed your stay with us.

Once again thank you for your kind feedback and we look forward to welcoming you back soon.

Yours sincerely,

Edmund Lim
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Torino
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 2, 2013

I and my husband spent a couple of nights at Ariva: the first night was booked online (to "test" the quality!), then we decided to extend our stay and the Management kept the same price even if not booked again online. The room with queen size bed was well furnished, spacious enough to place our 2 big luggages plus 2 small trolleys. Bed absolutely comfortable and bathroom equipped with tub/shower and also including all needed accessories. Breakfast both continental and oriental style was ok. Nice view on the river from the room balcony at 14th storey. Nice staff. I definetely suggest to stay here.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmund L, General Manager at Ariva Gateway Kuching, responded to this review, May 30, 2013
Thank you very much for posting your review following your stay at Ariva Gateway Kuching.

We appreciate your kind comments on our spacious rooms and well-equipped amenities. Indeed, the location of Ariva Gateway Kuching is splendid and the view of Kuching is simply paranomic from our rooms and even from our swimming pool located at Level 16.

We are glad you enjoyed our breakfast with many varieties. Most importantly, we are delighted that you enjoyed your stay with us.

Once again thank you for your feedback and we look forward to welcoming you back soon.

Yours sincerely,

Edmund Lim
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Ariva Gateway Kuching? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Ariva Gateway Kuching

Address: No 9 Jalan Bukit Mata, Kuching 93100, Malaysia (Formerly Somerset Gateway Kuching)
Location: Malaysia > Sarawak > Kuching
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Kuching
Price Range (Based on Average Rates): $
Hotel Class:4 star — Ariva Gateway Kuching 4*
Number of rooms: 68
Official Description (provided by the hotel):
Ariva Gateway is nestled in the heart of Sarawak's Golden Triangle. It is a well appointed twin tower complex integrating modern offices and luxurious serviced residences within the Central Business District. It is centrally located within a myriad of major shops, international restaurants and entertainment centre. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Booking.com, Hotels.com, Priceline, Despegar.com, Agoda and Asiatravel.com Holdings so you can book your Ariva Gateway Kuching reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ariva Gateway Kuching Hotel Kuching
Somerset Gateway Kuching
Somerset Gateway Hotel Kuching
Ariva Gateway Kuching Sarawak

Owners: What's your side of the story?

If you own or manage Ariva Gateway Kuching, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.