Arriva Gateway feels more like an apartment complex, you enter a building and go up to the 4th floor and the rooms from there up make up the hotel. The room was rather run down and smelled really damp. It was adequate but based on other reviews i was expecting something slightly better. I did manage to glimpse in another room later which looked much more impressive so it might be worth upgrading.
Edmond the manager is great, really helpful about things to do, places to eat
Swimming pool on the roof is nice, sheltered with great 360 view
Breakfast is basic but totally fine - coffee, toast, cereal, fruit, pastries.
Friendly and helpful staff
Run down room, shower leaked and only way to shower was to hold it steady
Our roof safe kept breaking down repeatedly to the point where it was less time consuming to risk take our valuables with us
The gym is awful.. dont pick this place if you're basing it on having a gym, 1 treadmill out of 3 worked, 2 of the other 4 gym machines were out of order and one of the freeweights was faulty (loose) and fell off narrowly missing my foot (would probably have broken my foot).
All in all not a bad place but could be a great place if it renervated the rooms, sorted the gym out and maybe some sun loungers on the top floor?
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 27, 2012
Thank you very much for taking the time posting your review on Tripadvisor following your stay at Ariva Gateway Kuching.
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Ariva Gateway Kuching is located within Gateway Kuching which is a well-appointed twin tower complex integrating modern office and luxurious serviced residences, with the smallest room size at 30sqm for Superior room, 76-101sqm for 2 bedroom apartments.
We appreciate for your commendation on our rooftop swimming pool. The view from the pool overseeing the beautiful Kuching city is indeed spectacular.
Thank you for your generous compliment, you are most welcome. It is our pleasure serving all our guests.
We have taken remedy actions on your comments for the leak and room safe, we also noted on the comments of our fitness room during your visit, the treadmills are working fine, and the 2 cabling line of the 4 stations gym machine has been fixed. The weights are checked constantly.
Once again thank you for your kind feedback and we look forward to welcoming you back soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.