Arriva Gateway feels more like an apartment complex, you enter a building and go up to the 4th floor and the rooms from there up make up the hotel. The room was rather run down and smelled really damp. It was adequate but based on other reviews i was expecting something slightly better. I did manage to glimpse in another room later which looked much more impressive so it might be worth upgrading.

Good things:
Edmond the manager is great, really helpful about things to do, places to eat
Swimming pool on the roof is nice, sheltered with great 360 view
Great location
Breakfast is basic but totally fine - coffee, toast, cereal, fruit, pastries.
Friendly and helpful staff

Bad things:
Run down room, shower leaked and only way to shower was to hold it steady
Our roof safe kept breaking down repeatedly to the point where it was less time consuming to risk take our valuables with us
The gym is awful.. dont pick this place if you're basing it on having a gym, 1 treadmill out of 3 worked, 2 of the other 4 gym machines were out of order and one of the freeweights was faulty (loose) and fell off narrowly missing my foot (would probably have broken my foot).

All in all not a bad place but could be a great place if it renervated the rooms, sorted the gym out and maybe some sun loungers on the top floor?

Convenient place to stay because it is in the centre of town and close to some really good eating places. It's mid range in prices, pretty safe and clean; and near to major banks and shopping areas. Most people stay there while in Kuching for business. There're also service apartments for longer term stays. The lobby is on the 4th floor of the building. Security is very very good. You get some pretty good views of fireworks during festive season.

Me and my friends got welcomed by the unfriendly front-liner but we managed to check-in after all the sighed we heard. Overall it is very nice and comfy apartment to stay. Great location, spacious and comfortable. It would be perfect if there's a water hose near the toilet.

I stayed here with my family and booked two bedroom apartment for 2 night. The bedroom was furnished with king size and queen size bed. The room was spacious and fully equip kitchenette. We can cooked and that save us from going outside. However, a popular seafood centre was just adjacent to the hotel, and that was a plus point. Washing machine was also another plus point for this apartment.
The room was clean and housekeeping was very attentive to our needs.
There were few shopping complexs nearby, banks and the waterfront was just few minutes walks. High speed internet was available for free at our room.
Overall, we enjoyed our stay here and recommend this apartment to friends for their great service.
The only obstacle that we have is that, there was no direct access from the car park to our room, as we have to stop at level 4 and get another lift to our room. Probably the management did that for security, i guess.