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“Great choice and value” 4 of 5 stars
Review of Citadines Uplands Kuching

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Citadines Uplands Kuching
4.0 of 5 Hotel   |   No 55 Jalan Simpang, Kuching 93350, Malaysia   |  
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Hotel amenities
Ranked #5 of 48 Hotels in Kuching
Manchester, United Kingdom
Top Contributor
57 reviews 57 reviews
22 hotel reviews
Reviews in 26 cities Reviews in 26 cities
54 helpful votes 54 helpful votes
“Great choice and value”
4 of 5 stars Reviewed August 20, 2014

This is my second stay in the same apartment hotel this year. First time round in March and again in August. This apartment hotel is based within small mall complex with the very good Library bar on ground floor round the corner. Staff are very helpful and even assisted with my online check in for my departure flights. Rooms usually two bed room sleeping 4 people just right for a family, with lounge diner kitchen, ensuite and second bathroom. Complimentary wifi, bottled water daily and fresh towels. It is clean, modern and my top choice when visiting this city.

Value is pretty good for families. Breakfast is somewhat basic and would have liked things like fresh local Malaysian varieties. But we are in a city which has plenty of good local restaurants and cafés for brunch, lunch and dinner.

Pool is pretty decent and there is seating to relax in. Gym small but maintained and good enough for decent work out, although had to ask for stock of towels and cups for drinks dispenser.

There are two malls one in walking distance and another less than 5mins by car. The hotel is close to airport around 10-15mins. In August Kuching hosts a food fair which is a must for those who like to indulge in all things culinary.

I would certainly recommend this hotel...note reception is accessed from ground floor by lifts or escalator from mall.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharleneCUK, Manager at Citadines Uplands Kuching, responded to this review, September 5, 2014
Dear Ironman16,

Greetings from Citadines Uplands Kuching!

Thank you very much for the taking the time to tell us about your recent stay.

Once again, thank you for your support and we hope that we will have the pleasure of welcoming you again in the near future.

Yours sincerely,


Charlene Chan
Assistance Residence Manager
Citadines Uplands Kuching
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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107 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • French first
  • Any
English first
Sarawak
Top Contributor
102 reviews 102 reviews
26 hotel reviews
Reviews in 23 cities Reviews in 23 cities
118 helpful votes 118 helpful votes
5 of 5 stars Reviewed August 7, 2014

This place is new & a big surprise. Wasn't expecting much from the amazingly low promotion price. I was blown away by how well-equipped the studio was. The room was spacious, well- furnished & very clean. It has everything you need from working desk to bedside night-lights to ironing boards to a complete functioning kitchen & refrigerator.

Tried out the gym & it is quite well equipped with several machines, several sets of dumbbells, benches, yoga mats & medicine balls. There is also a room length mirror for us to check our lifting form. Gym was surprisingly good. Make sure you wipe after you're done.

The pool was clean. Lots of children playing in it. There is a children's pool & a jacuzzi. They provide towels on request.

This is a great place to stay in. Great value! Take advantage while they are on promotion until 31 December!

Room Tip: Lower floors may suffer from noise from traffic or kids playing in the pool. If you plan to sleep in...
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharleneCUK, Manager at Citadines Uplands Kuching, responded to this review, August 12, 2014
Hello ahkamkoko,

We are glad that you had an enjoyable stay.

I will share your compliments with my team and your feedback definitely motivates us to do better to ensure that our residents have a warm and pleasant experience.

We look forward to welcoming you again.

Yours sincerely,


Charlene Chan
Assistance Residence Manager
Citadines Uplands Kuching
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 5, 2014

Stayed for 2 nights. Facilities such as the pool and gym was excellent. But in need of variety in breakfast spread. Location is close and walking distance to a shopping mall which is convenient. The room was in good condition with a nice view of the city.

Stayed March 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharleneCUK, Manager at Citadines Uplands Kuching, responded to this review, August 12, 2014
Dear rhairul,

Thank you very much for taking time to tell us about your recent stay.

With reference to your feedback on breakfast service, we have highlighted your feedback to our F&B operator and reiterated that need to improve breakfast variety as well as service standard. We acknowledge your concerns regarding the quality of food served at breakfast spread and regret that we were unable to meet your expectations. Unlike hotels, the serviced residence has limited space for food preparation and as such we mainly offer a continental breakfast spread. However, please be assured that we will continue to review this aspect and hopefully upon your next visit, you should see some improvement.

Once again, thank you for your support and we hope that we will have the pleasure of welcoming you again in the near future.


Yours sincerely,


Charlene Chan
Assistance Residence Manager
Citadines Uplands Kuching
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
42 reviews 42 reviews
26 hotel reviews
Reviews in 30 cities Reviews in 30 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed July 29, 2014

We stayed for three nights in a really nice and clean suite on the seventh floor. A view of the town (and the great government building) was lovely at night. The swimming pool is large, clean and rather cold but quite refreshing after a day in the heat. The bus stop is right outside but we caught taxis to get into the town area. The mall opposite has a nice food court, air-conditioning and a supermarket. The usual options at breakfast provided a nice start to the day and the staff were VERY attentive. Wifi worked well yet some TV channels didn't when it was raining. The computer in the lounge area was also a good option when I needed a keyboard.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharleneCUK, Manager at Citadines Uplands Kuching, responded to this review, August 12, 2014
Dear jdeandrew,

Greetings from Citadines Uplands Kuching!

Thank you very much for the taking the time to tell us about your recent stay. Your feedback will be shared with the entire team at Citadines Uplands Kuching.

Feedback such as yours inspire us to continually provide and improve the level of service that residents have come to expect.

Once again, thank you for your support and we hope that we will have the pleasure of welcoming you again in the near future.

Yours sincerely,


Charlene Chan
Assistance Residence Manager
Citadines Uplands Kuching
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur
Top Contributor
61 reviews 61 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed July 18, 2014

Good location with the Spring Departmental Store just opposite the hotel. Well equipped with kitchenette and clean bed sheets. Everything looks new. My only problem was there was no wifi. It's important if you're on a business trip that wifi is a must. Only after I complained on the 2nd night that the reception said there had been a few complains also. I think the hotel should at least get it fixed when there is a complaint instead of waiting for more complaint before taking action. Even though they were later kind enough to fix a portable wifi in my room but it was not strong enough to read my mails when I come back in the night.

Since I travel a lot and wifi is a must for me all the time, I will not be back to this hotel. If wifi is not important to you, then its a good value for money hotel.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharleneCUK, Manager at Citadines Uplands Kuching, responded to this review, July 22, 2014
Dear jerrylowyl,

Thank you very much for taking time to tell us about your recent stay.

I am sorry to hear about your disappointment with your recent stay. Please be assured that we are always seeking to satisfy the expectations of our residents. For this reason, I hope that we will have another opportunity to improve your stay experience in the near future.

We look forward to welcoming you again, giving us another opportunity to serve your better.


Yours sincerely,


Charlene Chan
Assistance Residence Manager
Citadines Uplands Kuching
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
1 review
5 of 5 stars Reviewed July 15, 2014

Friendly and helpful staff. Rooms were tidy and clean. Family had a great time at the swimming pools and kitchen facilities were useful. Food choices plenty with the Spring shopping mall opposite, convenience store located below and Spoon Cafe just beside. Special thanks to Ms. Charlene for going the extra mile on birthday wishes. Stayed there 30/5/2014 to 2/6/2014.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharleneCUK, Manager at Citadines Uplands Kuching, responded to this review, July 22, 2014
Dear Happytourist80,

Thank you very much for your recent feedback and for choosing Citadines Uplands Kuching as your preferred service apartment.

We were delighted with your feedback regarding your recent stay and have shared your compliments with our team. We pride ourselves on the level of customer service that we provide at Citadines Uplands Kuching and feedback such as yours is most encouraging.

Additionally, it was our pleasure to celebrate your birthday celebration in Citadines Uplands Kuching.

Thank you once again for your support and we look forward to welcoming you back again on 30th August 2014.


Yours sincerely,


Charlene Chan
Assistance Residence Manager
Citadines Uplands Kuching
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
malaysia
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed July 14, 2014

Stayed for 2 nights in Studio Suite, the room comes with a small and well equipped kitchen, basic cookwares, electric stove, microwave and freezer included. Basic amenities are provided in the room, overall the room and washroom are very clean, very comfortable stays.

Breakfast served in buffet style but not many choices.

Just opposite the hotel there is shoppong mall, and there is a small mart at the ground flour of the hotel.

  • Stayed July 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharleneCUK, Manager at Citadines Uplands Kuching, responded to this review, July 22, 2014
Dear kikilala123

Greetings from Citadines Uplands Kuching!

Thank you very much for the taking the time to tell us about your recent stay. Your feedback will be shared with the entire team at Citadines Uplands Kuching.

Feedback such as yours inspire us to continually provide and improve the level of service that residents have come to expect. We shall share your feedback on breakfast spread with our operator.

Once again, thank you for your support and we hope that we will have the pleasure of welcoming you again in the near future.

Yours sincerely,


Charlene Chan
Assistance Residence Manager
Citadines Uplands Kuching
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Citadines Uplands Kuching

Address: No 55 Jalan Simpang, Kuching 93350, Malaysia
Phone Number:
Location: Malaysia > Sarawak > Kuching
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Kuching
#5 Family Hotel in Kuching
Price Range (Based on Average Rates): $
Hotel Class:4 star — Citadines Uplands Kuching 4*
Number of rooms: 215
Official Description (provided by the hotel):
Set in the culturally rich city of Kuching, CitadinesUplands is located in the prime location of Jalan SimpangTiga, a hub for education and local federal governmentadministration offices. Across is The Spring ShoppingCentre, one of the largest shopping malls in EastMalaysia, and this strategic location provides a quick10-minute drive to the Samajaya Free Industrial Zone. ... more   less 
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Also Known As:
Citadines Uplands Kuching Sarawak

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