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Hilton Kuching: Traveler Reviews

4.0 of 5
Jalan Tunku Abdul Rahman | P.O. Box 2396, Kuching 93100, Malaysia
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Hilton Kuching
Ranked #4 of 42 hotels in Kuching
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453 reviews from our community

Traveler rating
    156
    191
    79
    20
    7
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Families
69
 
Couples
182
 
Solo
43
 
Business
64
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Melbourne
Senior Contributor
49 reviews 49 reviews
29 hotel reviews
Reviews in 30 cities Reviews in 30 cities
51 helpful votes 51 helpful votes
“A very nice hotel in a good location with spectacular river views.”
4 of 5 stars Reviewed December 2, 2012

Summary:
We really enjoyed our stay here. Hilton Kuching is an excellent hotel.

Arriving at Hilton Kuching:
We arrived by taxi at around 3pm. My Diamond status was recognised by the lobby staff and we were redirected to the Executive Lounge for a more personalised check-in. And then you first see the view from the lounge: wow!

Rooms:
My Diamond status meant we were upgraded to a very comfortable, river view room - almost a suite. And again the spectacular views made a difference.

Executive Lounge:
The Executive Lounge staff and food/beverage offerings were great. Breakfast is a smaller affair but guests can try the downstairs buffet restaurant if they prefer. Evening drinks and canapés were excellent.

Restaurant - breakfast:
One morning we did try the buffet downstairs and were immensely impressed by the incredible variety.

Room Service:
We ordered this once. It's a tray service, of nice quality and quite good valve. Our room size meant there were tables and chairs enough to sit and eat comfortably.

Restaurants - general
The hotel has an impressive range of dining options. Six restaurants, room service and the Executive Lounge.

Service:
All hotel staff very extremely friendly and helpful, from the doorman to the pool attendant to the lounge staff. - a real asset to the hotel.

Other:
The riverside location is good. You just need to cross the road to go for nice walks along the river. There are good restaurants and even a small shopping centre within easy walking distance.

Leaving Hilton Kuching:
We had an early flight. Check-out was a breeze and the doorman quickly found a taxi for us.

Room Tip: The river view rooms are the best.
See more room tips
  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Austman_1 about Hilton Kuching
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonKuching, General Manager at Hilton Kuching, responded to this review
December 17, 2012
Dear Valued Guest,

I am very happy to read your comments about your recent stay and glad that you found the location and service levels of the hotel to your satisfaction.

Hope to see you return soon.

Wishing you and your family a Merry Christmas & Blessed New Year!

With kind regards,
Jon Warmington
General Manager
Hilton Kuching & Batang Ai Longhouse Resort, Managed by Hilton
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subang
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Hilton Kuching....just perfect...!”
5 of 5 stars Reviewed November 29, 2012

Due to my work, i always travel to Kuching and i find that, there is no place better than Hilton to have a nice rest and it is situated at a perfect location.. The room is super clean and cozy and always get an upgrade executive room with a splendid river view. .The PeterThomasRoth toiletries is just perfect match..The staff are really warm and friendly especially ms.sabrina, ms.jasmine, ms.zulaikha and not to forget mr.rashid....always get an upgrade executive room as i'm a gold hhonors member..
At evening u can have a nice evening cocktails...while breakfast at Waterfront Cafe are serving a variety of food..u can also take a breakfast at Executive Lounge for executive guest (10-13 executive floor guest)...
The swimming pool is nice and gym facilities is well organised..but sometime the gym may congested...The waterfront just a in front the hotel, while the shopping street is about 7-8 minutes walking distance...don't forget to go to the Indian Street to a buy a gift for your relatives..
Overall Hilton Kuching is a great hotel and i wish to bring my family to experience it..i'm surely to comeback again and recommended to my friends...

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask uv_80 about Hilton Kuching
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonKuching, General Manager at Hilton Kuching, responded to this review
December 17, 2012
Dear Valued Guest,

Thank you very much for taking the time to share your experience. I am very happy to hear that our team took such good care of you and you found the facilities and amenities of the property to your liking.

Hope to see you return soon!

Wishing you and your family a Merry Christmas and Blessed New Year.

With kind regards,
Jon Warmington
General Manager
Hilton Kuching & Batang Ai Longhouse Resort, Managed by Hilton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
“Good service with amenities”
4 of 5 stars Reviewed November 19, 2012

Located with a great view of the river and 5 min walk to the shopping areas. The hotel also has 3 different restaurants catering to different dietary needs. Friendly staff who provides personalized service.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask EstelleFoo about Hilton Kuching
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonKuching, General Manager at Hilton Kuching, responded to this review
November 22, 2012
Dear Valued Guest

We thank you for your favorable feedback following your stay with us at the Hilton Kuching and we were delighted to learn that you had and enjoyable and comfortable stay. Indeed the property has a very privileged position within the city.

I have shared your kind comments with the team and we look very much forward to seeing you again soon.

With kind regards,
Jon Warmington
General Manager
Hilton Kuching & Batang Ai Longhouse Resort, managed by Hilton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Contributor
33 reviews 33 reviews
26 hotel reviews
Reviews in 20 cities Reviews in 20 cities
27 helpful votes 27 helpful votes
“Still the best hotel in Kuching!”
4 of 5 stars Reviewed November 15, 2012

Hilton Kuching is still my favorite hotel. It's location is just right for us to move around & is just at the waterfront. They have good & friendly staffs & if you are a regular customer, they will know your name! It's just like my second home in Kuching. Never miss to stay here if you visit Kuching in the state of Sarawak, Malaysia.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 3 more reviews by Hanifflai for Kuching
Ask Hanifflai about Hilton Kuching
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonKuching, General Manager at Hilton Kuching, responded to this review
November 22, 2012
Dear Valued Guest

We thank you for your favorable feedback following your stay with us at the Hilton Kuching and we were delighted to learn that you had and enjoyable and comfortable stay. Indeed the property has a very privileged position within the city.

I have shared your kind comments with the team and we look very much forward to seeing you again soon.

With kind regards,
Jon Warmington
General Manager
Hilton Kuching & Batang Ai Longhouse Resort, managed by Hilton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Contributor
13 reviews 13 reviews
6 helpful votes 6 helpful votes
“perfect location ,staff, views”
5 of 5 stars Reviewed November 9, 2012

Justreturned from 11 nights at the hilton. It was our third visit to kutching. Everything was great. We had a room on the 13th floor great views. The service was excellent pleanty of towels and facilities.
The executive was really good for refreshments during the day and the cocktails in ther evenings.The staff were very attentive and made us feel special. We ate breakfast in the waterfront restaurant as we like fresh cooked eggs. All the staff got to know us and knew exactly what we wanted.
The travel agent in the foyer is a great choice with a varied range of trips to suit everyone. During our time we almost did them all. Everyone suited our needs (to take photos) and to our pace to savour the beatiful rainforest and Sarawak culture.
Peter was always available to help us and Our Guide Alex was like a friend after all the time we spent with him. His knowledge of the area was so good and really helped us to understand the culture. Thank you to all the staff at the travel agents there.

All the staff at the hilton made our stay so special and we would recommend this hotel to everyone. the location was great for many retaurants and shopping as well as a stroll after dinner along the waterfront.

Thank you to everyone.

Our only problem is access to the pool for our mobility the steps are quite steep and I have differculty getting down them only holding on to the handrails.

Room Tip: the front rooms with view of the river are excellent.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 12 more reviews by retiredcouple187069 for Kuching
Ask retiredcouple187069 about Hilton Kuching
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonKuching, General Manager at Hilton Kuching, responded to this review
November 13, 2012
Dear Valued Guest

Very warm greetings from the Hilton Kuching. Thank you for posting a review on TripAdvisor.

We are delighted to note that you had enjoyed your stay and all the nice things that you have to say about our facilities and services.

The entire team look forward to welcoming you back again soon.

With kind regards,
Jon Warmington
General Manager
Hilton Kuching & Batang Ai Longhouse Resort, managed by Hilton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Kuching

Also Known As:
Hilton Kuching Hotel Kuching
Hilton Kuching Hotel
Hilton International Kuching
Kuching Hilton International
Kuching Hilton
Hilton Kuching Sarawak
Address: Jalan Tunku Abdul Rahman | P.O. Box 2396, Kuching 93100, Malaysia
Phone Number:
Region: Malaysia > Sarawak > Kuching
Amenities:
Bar/Lounge Business Center Fitness Center Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotels in Kuching
#3 Family Hotels in Kuching
#5 Business Hotels in Kuching
Price Range: $
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Hilton Kuching is located in the heart of the charming city of Kuching, overlooking the tranquil Sarawak River. Kuching's landmark, the hotel commands the best view of the gently winding river and other captivating sights.20 minutes drive (11 km) from Kuching International Airport, whilst the commercial centre and city attractions such as the Main Bazaar, Kuching Waterfront and the Tua Pek Kong Temple are a mere walk away.Modern shopping centres are reachable on foot, as are classic old historical sites are nearby. The hotel makes the perfect base to explore Kuching! ... more   less 
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