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“Follow up review” 3 of 5 stars
Review of Damai Beach Resort

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Damai Beach Resort
3.5 of 5 Hotel   |   Teluk Bandung, Santubong, Kuching 93756, Malaysia (Formerly Holiday Inn)   |  
Hotel amenities
Ranked #15 of 42 hotels in Kuching
Kuching, Malaysia
Top Contributor
53 reviews 53 reviews
37 hotel reviews
Reviews in 30 cities Reviews in 30 cities
67 helpful votes 67 helpful votes
“Follow up review”
3 of 5 stars Reviewed November 20, 2012

Over the years since my 1st review, I have been back to stay here many times. My last visit last weekend was a big disappointment. I didn't feel at peace as I usually do at this resort. Firstly, the suite room I usually stay in had the carpet removed and now has unvarnished wooden floors. Though this makes it easier for house keeping to clean, they didn't do a good job. The floor was sandy and dusty. It got worse over the weekend with our comings and goings. That made bed time a sandy affair! Overall, the rooms and facilities need a much needed uplifting.

With the opening of Damai Central next to the hotel, the exclusiveness of the resort is no more. Damai Central is a complex with a noisy bar, so called "flea market", souvenier shop and a Chinese Restaurant. Oh and its also the place to be for big bikers to meet. So generally, it can get crowded over the weekends and holidays. The noise from the bar can be heard at the resort and I couldn't sleep till way after midnight. Damai Central and the hotel share the same owner. Naturally, the now exclusive beach is open to outsiders.

I miss the relative peace and quiet of what this resort used to be. The only time the beach is quiet is at 6 am in the morning and at noon time. If you're looking for a relaxing getaway, don't come to this hotel at the weekends, public holidays and school holidays.

The food isn't anything to shout about. Really gotten worse over the years, particularly so in the last 6 months. Try the Chinese restaurant at Damai Central.

  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
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English first
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
Reviews in 26 cities Reviews in 26 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 8, 2012 via mobile

We stayed for 4 nights in a beachfront chalet. The room was huge, modern, superb with the beach 5 metres away. The hotel facilities were great, fantastic pool and gym, good restaurants, really friendly staff.

The only downside is there was always tons of teenagers everywhere making lots of noise as they do. We werent too fussed but if you want beach tranquility its probably not the place for you. Or alternatively book a tree hill room which is a bit more secluded

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sydney, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 8, 2012

What more could anyone want!The ambience of the entire area was just about perfect and the hospitality, friendliness and respect of the Sarawakan staff added just a little bit more icing on the cake. Cleanliness and safety of guests were important to all the staff.Views from the hilltop rooms magnificient.Breakfast inclusive in the tariff, not to mention 6 eating sites.
The resort provided a free shutlle bus to transport guests within the resort grounds( essential to the hilltop rooms) &nearby locations; and for Rm12/person trips into Kuching against Rm 50-60 for a taxi.
Overall a perfect location to soak up the Sarawakan hospitality

Room Tip: Definitely select hilltop room allare spacious with oceanic views
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuching, Malaysia
Top Contributor
69 reviews 69 reviews
42 hotel reviews
Reviews in 25 cities Reviews in 25 cities
82 helpful votes 82 helpful votes
2 of 5 stars Reviewed November 6, 2012

I have been going there for years, and the property has been deterating for years now. The last review I made was on one of it suites and althought it has a wonderful view of the beach, the room condition is not too good at the moment.

The flooring is full of sand. I was told it was clean hastily, but by looking at the very low occupany rate, I find it very ironic that this can be an excuse. The toilet has a very foul stetch, which I believe is the pipings, and they are a put offs!

The staffs were not too a happy bunch as well, and as I said, if this is the low season, wonder what will happen if it is the high season!

All said and done, this is one of the best properties to visit, period, but they really need to step up, or it will be a 2 star beach front property at a 4 star beach front area!

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Kuala Lumpur, Malaysia
Senior Contributor
36 reviews 36 reviews
34 hotel reviews
Reviews in 28 cities Reviews in 28 cities
62 helpful votes 62 helpful votes
1 of 5 stars Reviewed October 28, 2012

I remember going to this resort during its heydays. Unfortunately it's no longer what it use to be. Facilities are poorly maintained (the colour of the pool is unhealthy looking), poor quality furnishings, breakfast selection and presentation poor (eggs take forever), stray cats around. The staff are very nice but not empowered or trained to a standard that is required of today's service industry. It attracts locals (family and youth) so I had to call the front desk at midnight to ask them to get our neighbors to turn off the music. The location is beautiful, beach is ok but would not recommend over a holiday weekend when it's full and they just can't cope.

  • Stayed October 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 21, 2012

We were there end of august. The infrastructure and the rooms are not 5* as in 5* Taj Hotels, Oberoi, Sheraton etc. But this is not a surprise in Asia. The rooms are badly isolated and the neighbor’s voices can easily be heard. The maintenance of the room is poor too; first the drainage of the bathroom sink did not work, then the kettle was totally rusty and last the door lock stopped working. All was fixed. But this is not the ideal vacation feeling in a 4 days stay. Almost every day something broke down.
But the real problem is that the resort is open to the public. For RM 7 a day visitor can use all facilities. As a result the pool is overcrowded and dirty as people swam in the pool fully clothed. There are too few deck chairs available, so we could lie on the sand or grass. There are no personal deck chairs to a room, even though we booked a chalet, which is the 3rd highest room category (standard room, then deluxe, then chalet). Obviously we asked ourselves why we paid RM 700 when a day guest could use the same facility for RM7; and it wasn’t like the breakfast was great neither. When we complained badly at the reception to the duty manager we were allowed to take 2 deck chairs to our chalet and have them for us. The resort bathrooms and showers next to the pool were dirty and stank badly, due to over use.
As the resort is state owned, the state wants to give something back to its people. Nice philosophy but badly implemented. Many day visitors, locals and tourists, didn’t even pay the day visitor fee but just went inside.
With regards to culinary matters, no reason to stay neither. The fish restaurant in the public Damai Central complex was much tastier and cheaper. The welcome drink was a sweet and artificially tasting juice. Prior to the breakfast we had to queue. No booking the evening before was possible. Neither the check-in nor other staff informed us about the breakfast queuing when we asked. Once inside things were slow too. It took ages for a pancake or an omelet and it was best to ignore hygienic aspects as we wouldn’t have eaten anything at all then.
Obivously, we did not relax nor had any romantic moments. The whole are was over crowded and dirty.
Note: beaches are public in Borneo, so I am not sure if the Holiday Inn would be a better choice.

Room Tip: Stay in Kuching and come for the day. Much cheaper and you don't feel cheated as a stupid touris...
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  • Stayed August 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 20, 2012

We (2 adults, 2 kids aged 8 & 14) stayed at the resort for three nights in October. We stayed in a chalet which had views of the beach. The Chalet was huge with two queen beds, a chaise lounge, TV, fridge, desk and dressing table. The bathroom had a bath with shower. The big plus was the large wardrobe/dressing room. The room was clean and the beds were fabulous.

The breakfast was good. Excellent service with refilling of coffee etc. All you could want to eat, a good selection of western and asian food and a egg bar. My daughter loved the waffles and was disappointed one morning when there was none available. However, before we knew it, a plate of waffles appeared at our table!

The pool at the main resort is really big and a stones throw from the beautiful South China Sea. We also went up to the Hilltop Pool which had a lovely view of the beach.

We had dinner at one of the resort restaurants on our first night. The food was lovely and the service very good. I had a seafood platter which was fantastic. $20 AUD. It would have costs 3 times that in Australia. However, we did find a Hawker Centre right next to the resort and ate there for the next two nights (I highly recommend the Roti Chanai shop-fantastically yum and cost 50cents AUD!).

The resort offered activities, eg bike hire, water games, canoe hire, if you wanted. There was a stand up chess set and table tennis table by the pool.

There is a small convenience store at the resort that sells water,snacks and beer at reasonable prices. The resort also has a souvenir shop which is nice.

The resort was a great place to stay after our visit to Bako National Park. The resort is not new, but its clear that maintenance works are being done. It is not a 5 star resort, so if you are looking for that do not stay here. But for the price it was fantastic and I would definately stay here again.

The resort does get busy on the weekends as locals come for day trips and overnight stays. If you are looking for a quiet place, perhaps don't stay on the weekend. However, we loved mixing with the locals.

I cannot speak more highly of the staff. They were fabulous. So friendly and warm. They learnt our names and were amazed when we said thanks in Malay!

The only small thing that the resort could improve is the internet access. You could access the internet in the hotel lobby/pool area for a small price but there was no access in our room. I really think that the hotel management should give some thought to free WiFi.

Right next door to the resort is Damai Central. It has a 7 eleven, cafe, restaurant, bar and the Hawker Centre. The cafe has free WiFi.

Room Tip: I would recommend a chalet on the beach!
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Damai Beach Resort

Also Known As:
Damai Beach Hotel Kuching
Damai Beach Hotel
Damai Beach
Damai Beach Kuching
Holiday Inn Kuching
Damai Beach Resort Kuching, Sarawak
Address: Teluk Bandung, Santubong, Kuching 93756, Malaysia (Formerly Holiday Inn)
Location: Malaysia > Sarawak > Kuching
Amenities:
Business Center with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#4 Romantic Hotel in Kuching
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Damai Beach Resort 3.5*
Official Description (provided by the hotel):
Four-story Beach Resort & newer waterfront chalets (1993) with accommodations in ethnic-design longhouses & chalets. ... more   less 
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