Like a lot of people, we went to Matang with great expectations - $10 Ringgit is a cheap (too cheap?) entrance fee. We loved the setting - the beautiful jungle walk along the cages was inspiring. However, the cages that the animals are kept in are not what I would expect. They are very very poorly maintained. There was very little information available and virtually no staff around. Yes, we saw orangutans, but.... were they being rehabilitated? I don't know. I think they are just stuck in a very very poor zoo. The organization that runs zoos in Malaysia need to take a close look at this - having spent MILLIONS of ringgit on an administration building - a souvenir shop (with one shirt, a pencil and something else I can't remember) that was closed at 2pm on a Wednesday and a few offices, this money would have been better spent fixing the cages into enclosures and ensuring that animals ARE rehabilitated.
I hesitate to say "Don't Go"... as I feel every $ counts towards helping these animals, but it is a pretty poor attraction I am sorry to say. And to reiterate what someone else here said, the animals look bored. Totally bored.
We wanted to buy water - there was no canteen - that, along with no real souvenirs, no real information (i.e. audio/video) shows a real lack of will and terrible marketing skills. People come in, view orangutans for example - the little child goes into the shops and begs for the cuddly orangutan toy that costs RM$30... perfectly normal, but here - there is no such opportunity - a lost opportunity!
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