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“Nice hotel, poor service” 3 of 5 stars
Review of Penview Hotel

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Penview Hotel
3.0 of 5 Hotel   |   Lot 3411,Block D Jln. Tun Razak, | Lot 3411,Block D, Kuching 93450, Malaysia   |  
Hotel amenities
Ranked #37 of 46 hotels in Kuching
Kuantan, Malaysia
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 4 cities Reviews in 4 cities
25 helpful votes 25 helpful votes
“Nice hotel, poor service”
3 of 5 stars Reviewed October 21, 2011

We stayed at the Penview Hotel for one night in October 2011. We were there for my sister-in-law's wedding reception, which went smoothly once it began.

Regarding the room, it was very nice and spacious, up on the 6th floor, comfortable beds, flatscreen TV, although we didn't have a phone in our particular room, which I found very inconvenient. Our friends on the 2nd floor found 2 cockroaches in their room.

Unfortunately we lost a jewellery box on the morning of our departure while we were at breakfast. We searched the entire room for it but it was nowhere to be found. When we questioned the Front Desk, they were very casual in their response, said the housekeepers couldn't find it, and they'll call us if it turns up. I was very disappointed with this poor service and lack of commitment to their guests.

You will have to take great care of your valuables if you stay at this hotel.

  • Stayed October 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Any
English first
Kuching, Sarawak, Malaysia
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 21, 2011

I just had a wedding reception at the hotel. While i was doing the planning, the event manager and his assistant are most helpful but when it comes to the day itself, when we entered the lobby, no staff was available to lend us a hand, it was like it was abandoned except for about two staffs at the front office. Even if it is only a three star hotel, there should have been one or two staffs assigned near the entrance door to help the guests in carrying in luggage and etc.

My room was newly renovated and it's nice. No complain there but my cousin found two cockroaches in her room.

But what i would like to point out here is the hotel lacked of hospitality and security. I lost my jewellery box and when we complained at the front office, they didn't even care. They told us that we must have misplaced it somewhere. The box is about A4 size paper and about 50mm height, it is hard to missed. The least they could do is to be a little concerned and help us find it or pretend to care even if they don't.

I choose this hotel to be my wedding venue because it has a good offer but if i were to know their service would be this bad, i would have chosen a different venue. So, for those of out there who is looking for a wedding venue or even a place to stay a night, watch out for your valuables and expect no good service from the staffs.

- Unsatisfied Guests

  • Stayed October 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed September 21, 2011

We stayed one night in the standard room as we arrived pretty late in Kuching and just needed to stop over before moving closer to the city. The room didn't have any windows, but it wasn't a problem as their aircon worked like a gem. There were two single beds, a tv and even a fridge too in the room, but no bottled water was provided. This hotel is situated 7 minutes drive from the city centre, but they do offer a shuttle bus ride for RM5 per person which is reasonable, as taxis are really pricey in Kuching! (the starting rate is RM10, we learnt it the hard way!)

The winning point for this hotel is definitely their service. I booked through phone, and it was a breeze. They didn't even take a deposit! We also arranged for their shuttle pick up from the airport, and they were very persistent in making sure we got to the hotel, making plenty of calls to check on our whereabouts as our flight was delayed two hours! They even waited for us as we got there past 10pm, which is their usual cut-off time for airport pick ups. Fantastic service, with a smile too!

Breakfast was just okay though, nothing memorable. They also have room service, at very reasonable prices - nothing above RM10. I would recommend this place for people who are on a budget, and don't mind staying a little bit further from the city. With their very reasonable shuttle prices to the city, and their reliability, I don't see a reason to be worried at all!

Tip : When you're in the room and don't want to be disturbed, put out the "Privacy please" sign out on the door as housekeeping pops in at random times occasionally. We had this angry lady banging at the door before check out time, wanting to spray the room for insects and she wouldn't leave us alone until we told her to! So yes, use the signs for peace of mind.

Room Tip: Book from the website by calling them directly. Much cheaper than grouped websites, plus it's mo...
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  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Penview Hotel

Address: Lot 3411,Block D Jln. Tun Razak, | Lot 3411,Block D, Kuching 93450, Malaysia
Location: Malaysia > Sarawak > Kuching
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #37 of 46 hotels in Kuching
Price Range (Based on Average Rates): $
Hotel Class:3 star — Penview Hotel 3*
Official Description (provided by the hotel):
"PENVIEW HOTEL is a 3 star hotel located at the hub of 3 major zones in the greater Kuching city area. It is in close proximity to these 3 main zones namely the Kuching Central Business Disctrict, Pending Light Industrial Estate & Petra Jaya suburb. The hotel is approximately 10 minutes from the Kuching International Airport. It is flanked by supermarkets, specialty shops and multi cultured food centers/restaurants making it a lively area from dusk until dawn.The Hotel has 166 rooms. All rooms are tastefully decorated with comfortable beds and also come with facilities such as Air Conditioning with Room Personal Controller, television, Water Auto Boiler with coffee facilities, Hot Shower running 24 hours, Rooms with Duvet, Free WIFI service, Working Desk, Mini Fridge, Soap, Shower Cap, Shampoo, Bath Towel and Bath Mat.Penview Hotel has ample facilities to provide for Meeting, Conference and Banquet functions with its ample and spacious ballrooms. The Hotel also provides for wireless internet access for the tech savvy.Kuching Central Business District is less than 10 minutes by car from Penview Hotel.Pending Light Industrial Estate  is 5 minutes by car from Penview Hotel. Pending Light Industrial Estate adjoins to Demak Laut which houses light to medium industrial businesses. Situated within this area is the Borneo Convention Center which is about 5-10 minutes from Penview Hotel.Petra Jaya suburb is 5-8 minutes by car from Penview Hotel via the Tun Salahuddin Toll Bridge. Petra Jaya is the Administrative Centre for the Sarawak Government. For the medical tourist Normah Medical Specialist Centre is also located in Petra Jaya and is approx. 8 minutes by car from Penview Hotel. ... more   less 
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Also Known As:
Penview Hotel Kuching, Sarawak

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