I just had a wedding reception at the hotel. While i was doing the planning, the event manager and his assistant are most helpful but when it comes to the day itself, when we entered the lobby, no staff was available to lend us a hand, it was like it was abandoned except for about two staffs at the front office. Even if it is only a three star hotel, there should have been one or two staffs assigned near the entrance door to help the guests in carrying in luggage and etc.
My room was newly renovated and it's nice. No complain there but my cousin found two cockroaches in her room.
But what i would like to point out here is the hotel lacked of hospitality and security. I lost my jewellery box and when we complained at the front office, they didn't even care. They told us that we must have misplaced it somewhere. The box is about A4 size paper and about 50mm height, it is hard to missed. The least they could do is to be a little concerned and help us find it or pretend to care even if they don't.
I choose this hotel to be my wedding venue because it has a good offer but if i were to know their service would be this bad, i would have chosen a different venue. So, for those of out there who is looking for a wedding venue or even a place to stay a night, watch out for your valuables and expect no good service from the staffs.
- Unsatisfied Guests
- Official Description (provided by the hotel):
- "PENVIEW HOTEL is a 3 star hotel located at the hub of 3 major zones in the greater Kuching city area. It is in close proximity to these 3 main zones namely the Kuching Central Business Disctrict, Pending Light Industrial Estate & Petra Jaya suburb. The hotel is approximately 10 minutes from the Kuching International Airport. It is flanked by supermarkets, specialty shops and multi cultured food centers/restaurants making it a lively area from dusk until dawn.The Hotel has 166 rooms. All rooms are tastefully decorated with comfortable beds and also come with facilities such as Air Conditioning with Room Personal Controller, television, Water Auto Boiler with coffee facilities, Hot Shower running 24 hours, Rooms with Duvet, Free WIFI service, Working Desk, Mini Fridge, Soap, Shower Cap, Shampoo, Bath Towel and Bath Mat.Penview Hotel has ample facilities to provide for Meeting, Conference and Banquet functions with its ample and spacious ballrooms. The Hotel also provides for wireless internet access for the tech savvy.Kuching Central Business District is less than 10 minutes by car from Penview Hotel.Pending Light Industrial Estate is 5 minutes by car from Penview Hotel. Pending Light Industrial Estate adjoins to Demak Laut which houses light to medium industrial businesses. Situated within this area is the Borneo Convention Center which is about 5-10 minutes from Penview Hotel.Petra Jaya suburb is 5-8 minutes by car from Penview Hotel via the Tun Salahuddin Toll Bridge. Petra Jaya is the Administrative Centre for the Sarawak Government. For the medical tourist Normah Medical Specialist Centre is also located in Petra Jaya and is approx. 8 minutes by car from Penview Hotel. ... more less
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- Also Known As:
- Penview Hotel Kuching, Sarawak