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“Reasonable good” 4 of 5 stars
Review of 360 Xpress Citycenter Kuching

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360 Xpress Citycenter Kuching
2.5 of 5 Hotel   |   Wisma Phoenix, Jalan Song Thian Cheok, Kuching 93100, Malaysia   |  
Hotel amenities
Ranked #18 of 47 Hotels in Kuching
2 reviews
1 helpful vote 1 helpful vote
“Reasonable good”
4 of 5 stars Reviewed June 29, 2014

This is the place where i stay everytime i go to kuching. the price is reasonable. the beds are comfy with tonnes of pillows. the bathroom is kinda sexy with the stained glass wall. the only problem with the hotel is they dont have any wifi in their rooms.

Stayed June 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
allen360xpress, Manager at 360 Xpress Citycenter Kuching, responded to this review, June 30, 2014
Dear Desmond,

First of all thank you for sharing your experience with us.

We are pleased that you've found your stay a pleasant one again with us and we thank you for your support. We constantly strive hard to ensure that our facilities/rooms and services meet or exceed expectations of our valued guests like your kind self.

Once again thank you for your kind review and we look forward to seeing you again at 360 Xpress Citycenter in the future.

Kind regards
Allen
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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121 reviews from our community

Traveler rating
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    49
    27
    8
    6
See reviews for
13
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
South London
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed June 29, 2014

We chose this hotel as they offer a very cheap pick-up from the airport.The room was ok but didn't have a window. The air conditioning leaked onto the floor and the fridge in the room didn't work. We felt it was ok for the price we paid.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
allen360xpress, Manager at 360 Xpress Citycenter Kuching, responded to this review, June 30, 2014
Dear JulesbSouthLondon,

First of all thank you for sharing your experience with us.

We constantly strive hard to ensure that our facilities/rooms and services meet or exceed expectations of our valued guests like your kind self. We are looking into the matter at the moment (Fridge & Aircon), we are speeding up to ensure all our facilities & amenities are in good condition.

Once again thank you for your kind review and we look forward to seeing you again at 360 Xpress Citycenter in the future.

Kind regards
Allen
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, United Kingdom
Top Contributor
252 reviews 252 reviews
198 hotel reviews
Reviews in 166 cities Reviews in 166 cities
306 helpful votes 306 helpful votes
3 of 5 stars Reviewed May 11, 2014

It looks lovely and the room had one of the best showers I've had in ages, the problem is the aircon - 1) it doesn't work very well and 2) it stinks. We took ages to trying to work out where the damp smell was coming from and in the end pinpointed it to the aircon unit. Unfortunately the room was so stuffy you had to have it on.
The TV is ok - couple of Fox channels and there is a fridge in the room. Unfortunately as one of our electric outputs (plug sockets) wasn't working we ended up having to unplug the fridge at night to use that. Having a kettle was great.
Staff are nice.
There is a laundry that you can use free, however when we were there the washing machines were being used by the hotel and only one of the dryers was actually working (2 don't even have plugs on).
Wifi is only available in the lobby.
I think it's overpriced for what it is - it looks lovely but after 3 nights we moved to the Tai Pan where you get an older room (without a fridge / kettle, but with wifi) for nearly half the price.
In terms of food - there are two Malay cafe places just next door (turn right out of entrance) the one that is the further of the 2 serves great noodles and the people are lovely.

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
allen360xpress, Manager at 360 Xpress Citycenter Kuching, responded to this review, May 15, 2014
Dear Mr Grant,

First of all I would like to extend our apologies for the unpleasant experience you've experience and we are taking your constructive feedback positively and looking into the matter at this very moment.

Please be assured that corrective measures will be taken to avoid recurrence of such and I have shared your valuable feedback with my whole operation team including the management.
We are at the moment looking in to ways & means to improve the condition of our air-con facilities which is now in progress.

Once again thank you for your kind review and we look forward to seeing you again at 360 Xpress Citycenter in the future.

Kind regards
Allen
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed April 20, 2014

Hi,

I understand it's a budget hotel but our room 403 was damp and had ants. I mentioned it to the first desk, they apologized and said they were starting renovations soon. The staff were friendly and the location is good. The trip advisor rating / recommendation is perhaps out of date.

KK

Stayed April 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
allen360xpress, Manager at 360 Xpress Citycenter Kuching, responded to this review, April 28, 2014
Dear Kevina,

Thank you for sharing your time and experience with us. We constantly strive hard to ensure that our facilities/rooms and services meet or exceed expectations of our valued guests like your kind self. We are at the moment looking in to ways & means to eliminate the said dampness & the condition of our air-con facilities which is now in progress.

Once again thank you for your kind review and we look forward to seeing you again at 360 Xpress Citycenter in the future.

Kind regards
Allen
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kota Kinabalu, Malaysia
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 25, 2014

I made reservation via online through their website and i managed to get it at low price (below RM 100)

Disadvantage:

No windows, no wifi (except at the lobby area), no breakfast included, towel (new) was smelly (probably it was the detergent smell)


Advantages
very spacious, they provide more than enough pillows, fridge, safety box, toileteries, hair dryer and heater, they provide shuttle to Sarawak Cultural Village, strategic location, close to eateries, attractions and shopping mall ( hills shopping mall).

  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
allen360xpress, Manager at 360 Xpress Citycenter Kuching, responded to this review, March 27, 2014
Dear Aima,

We appreciate your time & feedback shared with us.

Thank you very much for your support. We will take note on the towels which we've shared the feedback with Housekeeping. We constantly strive hard to ensure that our facilities/rooms and services meet or exceed expectations of our valued guests like your kind self.

Once again thank you for your kind review and we look forward to seeing you again at 360 Xpress Citycenter in the future.

Kind regards
Allen
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penang, Pulau Pinang, Malaysia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 16, 2014

Pro: Best shower i ever have amongst hotel, nice bed, big family deluxe room, excellent front desk services, with pick up and drop from airport service and near to Kuching attraction area.

Con: Didn’t vacuum floor and throw rubbish after room services, didn’t provide shower cap, smutch bed sheet, a lot of mosquitoes in room and obsolete equipment.

Overall, nice budget hotel.

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
allen360xpress, Manager at 360 Xpress Citycenter Kuching, responded to this review, March 19, 2014
Dear Ching,

First of all thank you for sharing your time & feedback with us.

We are pleased that you've enjoyed our in room facilities and services rendered to you during your stay with us. I had shared and highlighted your comments on the cleanliness and expectation of the room with my team and we apologize for the negative outcome and indeed we had looked into the said matter.
We constantly strive hard to ensure that our facilities/rooms and services meet or exceed expectations of our valued guests like your kind self.

Once again thank you for your kind review and we look forward to seeing you again at 360 Xpress Citycenter in the future.

Kind regards
Allen
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuching, Malaysia
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed February 25, 2014

360 Xpress hotel is located near one of the vibrant area in the city. It is a few minutes walk to many night spots where the happenibgs are. At around USD40.00 per night it is one of the cheapest accomadation of it kind. Good for those travelling with light wallet.

Stayed February 2014, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
allen360xpress, Manager at 360 Xpress Citycenter Kuching, responded to this review, February 27, 2014
Dear Andy,

We appreciate your time & feedback shared with us.

We are pleased that you've found your stay a pleasant one with us and we thank you for your support. We constantly strive hard to ensure that our facilities/rooms and services meet or exceed expectations of our valued guests like your kind self.

Once again thank you for your kind review and we look forward to seeing you again at 360 Xpress Citycenter in the future.

Kind regards
Allen
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about 360 Xpress Citycenter Kuching

Address: Wisma Phoenix, Jalan Song Thian Cheok, Kuching 93100, Malaysia
Location: Malaysia > Sarawak > Kuching
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Airport Transportation
Hotel Style:
#4 Best Value Hotel in Kuching
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — 360 Xpress Citycenter Kuching 2.5*
Number of rooms: 98
Reservation Options:
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Also Known As:
360 Xpress Citycenter Kuching Hotel Kuching
360 Xpress Citycenter Kuching Sarawak

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