The service was awful matched by sub-standard rooms.
Knowing that our flight into Kuching was scheduled to arrive late (10pm), I called the hotel the day before to a) confirm our arrival and b) confirm that our room would have two beds. They advised me that yes, yes, everything was OK, but they would be charging me the first night. Fine. When we arrived the next night they had NO rooms with two beds. I was traveling with my father so this was a problem. The hotel was not at all apologetic and it was not until I got testy that they even considered doing anything. Ultimately they upgraded us, for one night, to the grand suite, which was huge, but still only one bed. The next day they were on our case all morning to move to the appropriate room.
Even in the grand suite the room was dodgy. Old, mildewy, etc.
The food for the breakfast was great, but the other restaurants were terrible and the western food restaurant was not even open on Sunday nights.
All in all I would never stay at this hotel again. I have never said that about a hotel before and hope never to have to say it again.
- Official Description (provided by the hotel):
- Situated in the heart of the city's business, entertainment and shopping district, the hotel offers free WiFi and is 20 minutes drive from the Kuching International Airport. Grand Margherita Hotel is adjacent to the Sarawak Plaza Shopping Complex and the Sarawak Economic Development Corporation Building. Its sister hotel, the Riverside Majestic, is located just across the road. With tourist attractions such as the Kuching Waterfront, Chinese Museum, Tua Pek Kong Chinese Temple, Fort Margherita and Main Bazaar nearby, Grand Margherita Hotel certainly has the best location in the city for business or leisure. ... more less
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- Also Known As:
- Grand Margherita Hotel Kuching, Sarawak