Traveled there for a business related trip using their conference rooms.
The hotel rooms were ok (not for my client though. apparently its not properly cleaned-hairs on the bed and coffee stains on the work tables)
However their service and management of the conference event was appalling. In course of the conference (day 1 of 2 days conference), there was a strong smell of durian permeating through the room (the arrangement was to have aromatherapy throughout the conference but was not prepared when that happened. Could have negated the smell if everything was according to the arrangement).
Then there is another problem where the dinner food timing was wrong. Arrangement were to have the dinner at 6.30 PM (ie. 18.30 hours) but the kitchen team arbitrarily assumed that the dinner timing is 8.30 PM without consulting the organizer (me).
All throughout there was other minor things such as the hotel personnel's availability during the conference (such as when there is a need to have some beverage for my client, hotel staff uses the room to travel to different parts of the hotel and many others)
Did place a complaint with the sales team (they manages my booking for the conference). While they are friendly and apologetic, but all that they do was say sorry....
Overall a disappointing experience (especially since my client and stakeholder were present and experienced it as well....)
- Official Description (provided by the hotel):
- Situated in the heart of the city's business, entertainment and shopping district, the hotel offers free WiFi and is 20 minutes drive from the Kuching International Airport. Grand Margherita Hotel is adjacent to the Sarawak Plaza Shopping Complex and the Sarawak Economic Development Corporation Building. Its sister hotel, the Riverside Majestic, is located just across the road. With tourist attractions such as the Kuching Waterfront, Chinese Museum, Tua Pek Kong Chinese Temple, Fort Margherita and Main Bazaar nearby, Grand Margherita Hotel certainly has the best location in the city for business or leisure. ... more less
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- Also Known As:
- Grand Margherita Hotel Kuching, Sarawak