Imagine a 5-Star hotel that could not provide hot water on my second day stay. Came back from what was supposed to be a memorable journey to Semenggoh Wildlife Center, Annah Rais Longhouse and Jong's Crocodile Farm only to be greeted by cold running water from the taps. Cold shower! Cold bath!
We have to improvised by boiling hot water from the jug. Really appaling that such a reputable hotel has such a poorly maintained facility!
Complaining to the reception counter seemed to be futile. Despite numerous calls, nothing can be done! The next day, water was only warm enough for a quick shower.
I saw similar report in this website and thus comfirmed that this is indeed a common problem.
I am comtemplating filing a formal complaint to the Malaysian Comsumer Tribunal as we did not pay for HASSLE!
- Official Description (provided by the hotel):
- Get Where You Need to Go. Welcome to the Four Points by Sheraton Kuching in Sarawak, East Malaysia, on the amazing island of Borneo. We’re located in the middle of the BDC commercial hub, near The Spring mall. We’re also near Kuching International Airport (KCH), where our counter in the arrival hall can provide you with any assistance you need.Free to Choose. Whether you’re here for business or pleasure, we’ve got you covered with outstanding event spaces and contemporary restaurants and a bar. We also offer plenty of ways to stay active – such as our 24-hour fitness centre and a great outdoor pool – and to stay connected – like our 24-hour business centre and free Wi-Fi in all public areas. You’ll even get complimentary daily newspapers and bottled water. Don’t worry; there are no hidden fees.Casual Comfort. Our 435 rooms and suites are designed to make you feel right at home, featuring the oh-so-comfy Four Points by Sheraton Four Comfort™ Bed. A great night’s sleep, a fantastic rainforest shower, and genuine service – what more could you want in a hotel? ... more less
- Reservation Options:
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- Also Known As:
- Four Points By Sheraton Kuching Hotel Kuching
- 4 Points By Sheraton Kuching
- Four Points Kuching
- Four Points By Sheraton Kuching Sarawak