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“Good service and clean” 4 of 5 stars
Review of Hotel Shangri-La Kota Kinabalu

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Hotel Shangri-La Kota Kinabalu
3.0 of 5 Hotel   |   75 Bandaran Berjaya, P.O. Box 11718, Kota Kinabalu 88819, Malaysia   |  
Hotel amenities
Ranked #21 of 92 hotels in Kota Kinabalu
Dauin, Philippines
Senior Contributor
46 reviews 46 reviews
22 hotel reviews
Reviews in 26 cities Reviews in 26 cities
66 helpful votes 66 helpful votes
“Good service and clean”
4 of 5 stars Reviewed November 24, 2013

The hotel staff was very friendly and helpful despite a small problem with trying to extend my stay. My room was on the top floor and faced away from the city. I assume the other side has a nice view of twinkling lights, so I was initially disappointed. To my pleasant surprise, the view I had was of a lush hillside without any manmade objects. Thus, it is easy to feel like you are far from the city when relaxing in the room.

The location is fine despite being on the edge of the urban area. KK is small enough the waterfront is an easy walk, although there are two major roads to cross with few crosswalks.

Breakfast was included, and it was fairly diverse to include an omlette station. For other dining, guests receive a 30% discount on posted prices.

I found the mattress to be old with springs poking through. I'd also prefer to have a bedsheet in addition to the duvet. Bathroom was clean and modern. Room was well cleaned and in good order.

Room Tip: Choose between city view and hill view, but definitely ask for higher floor.
See more room tips
  • Stayed November 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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156 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Any
English first
London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 20, 2013

I'm not sure what people expect for the really low price hotel. But for me it was completely fine. Walkable to most things of interest in the town. Rooms clean. Staff good. I stayed there the 1st night from the flight from Europe, and decided to go back for the last night before I left having had a positive experience.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 3, 2013

We stayed for 3 nights recently as part of a tour group booking. The hotel is quite dated, however I found it to be clean and in a good location. The rooms were spacious enough and it was pleasing to have free Wifi in the room. The hotel kindly held our bags for over a week which was convenient for us while we did some side trips. They were also helpful for arranging transport options for us. The service in the restaurant was disappointing, even ordering some beers at the bar seemed to take an inordinate amount of time on multiple occasions.

I would recommend this hotel for the traveller who is not looking for luxury but who can use the room as a clean base to explore the city.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johor
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 21, 2013

It was my first time to Sabah and a very memorable trip as I will never ever regret booking the wrong Hotel. I normally stay at the Shangri-La's whenever I travel and was surprised that the Quality and Service of this Shangri-La is SUPERB and MAGNIFICENT. The location is great where it is so convenient if you do not have any transportation of your own. The room was so clean and well maintained as the Hotel is already more than 30 years old. The service was remarkable with staff paying so much attention to your needs in all departments. I had nothing to complaint about as the quality of this Hotel is as good as a 5 star Hotel. Food was great with excellent service altogether. This Hotel will always be my place of stay whenever I am in Sabah and truly recommend this Hotel to everyone visiting Sabah. You will not regret. Keep up the good work and am sure this Hotel will EXCEL to greater heights.

Room Tip: All Rooms are Fantastic Rooms
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  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bali, Indonesia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 3, 2013 via mobile

I brought my parents here and we were happy with the service. Check in was a breeze and the extra bed was ready in a few minutes.. Wi fi was free and fast. Clean bathroom. However, not many choices of channels on the Tv. Breakfast food would need a revamp.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shah Alam
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 15, 2013

Suitable for bizness traveller or for shoppers who just need room to sleep and not really for staying in. There are two of us so a standard room with twin beds is okay and spacious. We were allocated on the 7th floor and smell of cigarette smoke is disturbing. There is minibar, coffee maker and hair dryer. The iron and ironing board is positioned at one floor down at level 6 near the stairways. Breakfast looks good, there is variety of selections but unfortunately we were fasting at that time!. Overall the 3days 2nites stay here was good as the hotel is centrally located. Nothing to complain except the showel head, once tap is turn on the water came out from both outlets, top and bottom @room710.....you get showed before you're ready. Beds are good, we slept well for the 2 nites and personally I liked the pillows......

  • Stayed July 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed June 25, 2013

Great location just a short walk away from the harbour side and night market in Kota Kinabalu.
Hotel was standard hotel, clean, and a good selection for breakfast just nothing amazing.
Our room was tidy but only single glazed so a little noisy from the street but with the air con on at night it was not a big issue.
We had a noisy room on our floor and one call to reception and it was sorted.
Staff were not over friendly but we did not need to interact with them to enjoy our stay.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Shangri-La Kota Kinabalu

Address: 75 Bandaran Berjaya, P.O. Box 11718, Kota Kinabalu 88819, Malaysia
Location: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Restaurant Room Service
Hotel Style:
#8 Best Value Hotel in Kota Kinabalu
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Shangri-La Kota Kinabalu 3*
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Also Known As:
Hotel Shangri-La Kota Kinabalu Sabah

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