This was our second time at this hotel, we used their online booking for a few weeks in advance and to our surprise even though we ask for a non-smoking room they put us on a smoking floor in a room that was for smokers. They did say they were sorry, but for people like us that have sensitivity to smoke it was a long night. We will not being going back to this hotel, we feel they should have comped the room for this kind of error.
The reason we also feel the training of the staff is poor is that rather than accepting the mistake and finding a solution they only said sorry and took no action, finally we asked to see the manager and they said he was not in. So we walked upstairs to the office and found the manager in , but he also only felt sorry for the problem.
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- Also Known As:
- Hotel Shangri-La Kota Kinabalu Sabah