From check in till departure, I felt like I was staying in a motel with no service at all. Hotel is old & in desperate need of refurbishment. Lift door is so small that big luggages get stuck going in! Hotel room is small and smells musky. Toilet is small, dirty and tiles were stained. Bedsheets have stains, pillows flat & bed springs poke out like a sore nightmare. Room fridge sticks out because it doesn't fit under the old tv cabinet. There is only an old box tv with only a few snowy channels. No bedroom slippers or basic toiletries. Internet is always not working. And to make matters worse, staff don't seem bothered to work or either don't understand English. Front desk manager Mr Musyadi had to be "requested" when I wanted to.complain. He initially told coffeehouse staff Ms Hayati, "why should I come out to see the guest?" And only when I got upset, did he walk over. Without any manners to apologise or attempt to understand my problems, he merely showed me that his laptop internet was working fine & blamed the problem on my company laptop having access issues. When internet suddenly worked, he just pushed the laptop back to me & walked off. Without a word! This is by far the worst attitudeI have seen in a hotel manager. So in conclusion, thiswill be my 1st n last time to step foot here. Others please be aware n choose wisely.
- Also Known As:
- Best Western Kota Kinabalu
- Kota Kinabalu Best Western
- BEST WESTERN Kinabalu Daya Hotel Kota Kinabalu, Sabah
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