1. the coleslaw gone off at restaurant and my wife swallowed some of it. They tried offer free drink as a compensation but we did not take it. because that's not our intension.
2. The shower tub wooden board fell off and u get to see what's underneaf the tub and it's so dirty and disguesting.
3. The shower door cannot be closed
4. The sliding door to the garden fell off the track twice while i opened it, lucky it didn't jam my toe.
5. my toe had a 2cm long deep cut due to there r nails underneaf the carpet due to the carpet was too old and wore out and the nail showed. The major issue is the management there didn't take it seriously and the FO manager claimed they didn't plan this to happen. The whole time, they gave me an attitue that it's not a problem, the duty manager came into my room not didn't take off his shoes and put his hand in his pocket talking to me like it's just so normal to them. I had to lead him to tell me what treatment I should get (doctor, hospital). (not once an apology from them). And at the end, the nails are still there for the rest of the night until the check out the next day and they did not even put a towel on it and i had to do it myself to ensure it won't happen to me or my wife again.
Honestly, to choose again, I would choose other branded hotel around that area, CS is what differeniate branded from non-branded. Cos when accident occurred, you want trained professional to provide the exact aid you required. Not just a room for you.
Nexus's customer service is a disgrace for the beautiful Kota Kinabalu.
- Official Description (provided by the hotel):
- Nexus Resort Karambunai is set within 3,335 acres of unique and unspoiled beauty. ... more less
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- Also Known As:
- Nexus Resort & Spa Karambunai Hotel Kota Kinabalu
- Nexus Resort And Spa Karambunai
- Nexus Hotel Kota Kinabalu
- Nexus Hotel Karambunai
- Nexus Resort Sabah
- Nexus Resort Karambunai
- Nexus Sabah Hotel
- Nexus Karambunai Hotel
- Nexus Resort & Spa Karambunai Kota Kinabalu, Sabah