I stayed at this hotel for five days and come back today, couldn't wait write this review, because this is an hotel that you want to avoid. My first four day was average, even though the bed was very uncomfortable. My terrible instance came when I was checking out of the hotel and the "Receptionist received my payment without even a single thanks and did not offer me an receipt for the payment". As I was asking for my receipt, she didn't even apologies for the mistake. As I comment that she has a bad attitude, she promptly reply that "you walked away after paid the bill", meanwhile I never left the counter.
Then I duly ask for their manager, after 20 min, they took me to see this counter manager, who said " it is human" how his counter staff have acted towards me. Then the manger raise his voice and yelled at me saying that I have been bad to his staff, then walked away.
I hope that you will see me as an example and avoid this hotel if you could.
- Official Description (provided by the hotel):
- Sutera Harbour Resort is Malaysia’s foremost premier integrated property. The Resort encompasses the luxurious accommodation of The Pacific Sutera and The Magellan Sutera hotels, a 27-hole championship golf course, Sutera Harbour Marina & Country Club, two Mandara Spas and a host of dining and recreational facilities. Sutera Harbour Resort is also affiliated with 5 other eco-destinations in Sabah managed through Sutera Sanctuary Lodges including Kinabalu Park, Mesilau Nature Resort, Laban Rata, Poring Hot Spring & Nature Reserve and Manukan Island Resort. The Resort also offers a luxury charter division, North Borneo Yachting and steam locomotive through North Borneo Railway. ... more less
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- Also Known As:
- Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Hotel
- Sutera Harbour Resort (The Pacific Sutera And The Magellan Sutera)
- Sutera Harbour Hotel
- Sutera Harbour Kota Kinabalu
- Magellan Sutera
- Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Kota Kinabalu, Sabah