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“superb hotel location but rather big!” 5 of 5 stars
Review of Shangri-La’s Rasa Ria Resort & Spa

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Shangri-La’s Rasa Ria Resort & Spa
5.0 of 5 Hotel   |   Pantai Dalit Beach | P.O. Box 600, Kota Kinabalu 89208, Malaysia   |  
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Ranked #1 of 97 Hotels in Kota Kinabalu
Yorkshire
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
“superb hotel location but rather big!”
5 of 5 stars Reviewed February 13, 2013

friends recommended the hotel to us after they had previously stayed there and enjoyed the resort. the prices however had increased vastly since their visit & were quite shocked by the price we paid. having previously contacted the hotel we were allocated a very nice room on the 4th floor with a mixed garden, sea and mountain view - room 452. this was near the lft where a ice machine was located - perfect for the G&T on the verandah!
Although we enjoyed our 4 night stay, we felt that the resort was too big for what we would normally choose. Being just before chinese new year, the hotel was full with many large groups of families. Breakfast was buffet style and felt like 'school dinners' - we found this an harrassed experience each morning for a 5star hotel.
The staff were extremely helpful, friendly and polite. When we arrived we were advised that we would recieve complimentary fruit. this didnt arrive so when we enquired, this was rectified - and recieved 2 plates of fruit! One night our sleep was disturbed by people shouting in the room next door. the rooms all had an adjoining door to the next room and at 2am, we had to ring to reception to ask them to address the situation. by way of any apology we unexpectadly recived a note of apology together with a plate of very delightful chocolates - a very nice gesture.
The golf facilites were great. rather expensive but we played in a guest v. staff tournament - which my husband won and was suitably happy with his new t-shirt! we enjoyed seeing the orangutans though felt that having to pay extra to see them was again rather excessive.
The pool was great and the beach and sea was lovely. fortunatley the grounds were large so you didnt feel too much on top of each other for the size of the resort.
we would recommend the hotel and golf course to friends but would advise to check out prices to try and secure a deal. Being quite isolated you had to eat at the hotel. the prices were quite expensive. Including the compulsory taxes, we paid more than £1000 for the 4nights, excluding the golf and orangutan visit.

Room Tip: book at least a garden or sea view as the rooms to the rear look out to the jungle which appeared da...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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4,147 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,159)
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English first
Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 13, 2013

Our family of five (2 adults and 3 children under 6) over the Chinese New Year break and would highly recommend the Shangri La for a family holiday.
The service from all of the staff was excellent. We had 2 connecting Garden rooms, which was perfect for our family size.
The swimming pool including water slide was great for the kids and provided plenty of entertainment. The wild life sanctuary was very worth a visit and we got to see a couple of orangutans.
The beach was OK, it would appear that the sand is bought in, however, the pool facilities were more than enough.
Food and drinks were of the usual standard for this type of hotel- would recommend the happy hour at the Sampan Bar for sunset drinks.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melaka, Malaysia
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 13, 2013

Shangri-La is one of the best hotel that gives their guest such warm welcome....from the time one drop off till the day of departure ! Their service is excellent.
It was our special occassion and we got such wonderful surprises like chocolate, rose petal on the bed which is well decorated, cake and what more can one ever thought of?
Beside the bedroom, the nature reserve is truly amazing.
A MUST return to this wonderful place again !

Room Tip: Stay and enjoy the resort and forget about going to town to fully enjoy your beauty of this place.
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Perth, Australia
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 12, 2013 via mobile

We stayed here for our 30 th wedding Anniversay in a delux garden room, we arrived to cold drinks and cold flannels, and the usual gong welcome. Our room was perfect with I love u in rose petals and we had fresh fruit, chocolates and a card. The pool was excellent never overcrowded and we had cold water, watermelon and cold flannels brought round throughout the day. We did 3 trips, gypsy sea house cruise, Mari Mari village and the Orangutans in the resorts reserve, all 3 were fantastic.
We also had the raised gazebo on our anniversary night with our own waiter, to complete the night we were given a cake, red roses and a saxophonist played endless love, absolutely perfect.The buffet food at every meal in the coffee terrace restaurant was outstanding and the staff were a credit to the resort, espescially, Berry, Felisca, Vivancy and Rasley. An absolutaly amazing holiday in paradise, that made us so relaxed we felt like we had been away for weeks. Thank you very much to everyone who made our Anniversay unforgettable

Stayed January 2013, traveled as a couple
Was this review helpful? Yes 4
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Girne
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 12, 2013

Very warm welcome but very shocked at how many children there were! Wouldn't have booked the hotel if we realized, but then would have missed out on a fabulous place! Kindly the management allowed us to use the exclusive ocean wing facilities to be away from the noise. The nature reserve is amazing and it's so nice to see the animals in their natural environment. Breakfast was very nice, again away from the main area as this does resemble a school time dinner hall!

Room Tip: Don't book garden wing unless you want to be near the noise of the children. Ocean wing is muc...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amsterdam
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed February 11, 2013

We stayed here Januaru 2012 during a roundtrip we did in Borneo and this hotel is the best hotel we ever stayed in! We were so lucky to recieve a upgrade from Deluxe Seaview to a Ocean Wing room and we were in heaven!!
The rooms in the Ocean Wing are large, have a jacuzzi and its big terrace and has all the facilities you can ask for (Nespresso machine as well :))

Breakfast for the Ocean Wing rooms is served in the Ocean restuarant and is amazing...expect prosecco, different sort of cheeses etc.

The hotel has got its own rehabillitation center and park and its GREAT! The small Orang Utan baby's are adorable and I advise to make an morning jungletrek with one of the hotelguides - amazing views from the top of the hill!

The beach is amazing, wide and clean. The pools are great with excellent service (free icecreams !) The restaurants serve great food (expect european prices), the gym is superb.

We did the flyerfly tourand say a few (later we were in Borneo at the Kinabatangan river and say thousands).

Hope we can return to this amazing resort once!

Room Tip: If you can miss it, book the Ocean Wing room!
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  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Melbourne, Australia
2 reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed February 10, 2013

We stayed at this hotel in January and have nothing but great things to say about it we will definatley be returning. It is instantly welcoming and extremely family friendly kids are never at a loss with a fantastic kids club waterslide and an awsome recreation team running pool games horse riding and beach games. If you are looking for complete relaxation and comfort then stay here. Nothing was too much trouble the staff were nothing but helpful and friendly ensuring that our stay was absolutley hassle free. Well done to the staff and management they should be commended.

Room Tip: The ocean view wing is sensational
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La’s Rasa Ria Resort & Spa

Address: Pantai Dalit Beach | P.O. Box 600, Kota Kinabalu 89208, Malaysia
Location: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Kota Kinabalu
#1 On the Beach Hotel in Kota Kinabalu
#1 Business Hotel in Kota Kinabalu
#1 Family Hotel in Kota Kinabalu
#1 Luxury Hotel in Kota Kinabalu
#1 Spa Hotel in Kota Kinabalu
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La’s Rasa Ria Resort & Spa 5*
Number of rooms: 499
Official Description (provided by the hotel):
Shangri-La's Rasa Ria Resort & Spa is set on Pantai Dalit beach surrounded by 400 acres of lush tropical vegetation, including a unique nature reserve. Here you'll meet Sabah's icon, the fascinating Orang Utan, as well as a remarkable array of indigenous flora and fauna. Unexpected encounters with hornbills who glide right overhead, peacocks walking by during breakfast, a friendly bear cat greeting you from a tree or the occasional wild rabbit, iguana or squirrel crossing your path are all part of the magic of this remarkable resort. Shangri-La's Rasa Ria Resort & Spa goes beyond the offerings of Kota Kinabalu hotels by providing numerous options for relaxation. This includes the magnificent Spa at Dalit Bay, a wide range of water sports, Rasa Ria's own catamarans for cruises and deep sea fishing, a challenging 18-hole championship golf course, tennis, horse riding, a fitness centre and, of course, a fun-filled Kids' Club to care for younger visitors. ... more   less 
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Also Known As:
Shangri-La`s Rasa Ria Hotel Kota Kinabalu
Shangri Las Rasa Ria Hotel
Shangri La Rasa Ria Resort
Rasa Ria Resort
Shangri Las Rasa Ria Resort
Shangri-La’s Rasa Ria Resort & Spa Kota Kinabalu, Sabah

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