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“Good hotel, but tired room” 3 of 5 stars
Review of Promenade Hotel

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Promenade Hotel
3.5 of 5 Hotel   |   No. 4 Lorong Api-Api 3 | Api-Api Centre, Kota Kinabalu SA 88000, Malaysia   |  
Hotel amenities
Ranked #33 of 93 Hotels in Kota Kinabalu
Kuala Lumpur, Malaysia
Contributor
20 reviews 20 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
“Good hotel, but tired room”
3 of 5 stars Reviewed May 15, 2013

Stayed at Standard Room for one night, room with city view instead of seaview, clean and spacious enough for 2 persons, but room and bathroom are tired. Limited selection of TV channel, bad TV receiver, room in old design, no separate bathtub and shower, and finally no WIFI in room except lobby. Anyway, renovation and upgrading work are in progress.

The Pro points for hotel: big and comfortable king size bed, classy hotel lobby, convenient location, friendly and helpful staff, reasonable breakfast spread. Overall is a pleasant stay at Promenade Hotel.

Room Tip: Get a deluxe room if you like seaview
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  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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320 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
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English first
Saltburn-by-the-Sea
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 11, 2013

An excellent city hotel. Although the rooms were not big there was sufficient space for 2 people to move around. It was very clean and comfortable with plenty of storage. Breakfast was very good with ample of choice for both Eastern and Western visitors. Staff were very helpful and we stored our luggage there for two nights free of charge. It is well placed for restaurants both on the waterfront and in the street behind the hotel. Definitely a good 4 star establishment.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Makati, Philippines
Top Contributor
297 reviews 297 reviews
6 hotel reviews
Reviews in 18 cities Reviews in 18 cities
155 helpful votes 155 helpful votes
4 of 5 stars Reviewed May 2, 2013

We spent the remaining days of our stay in KK at this hotel because of its location and view. You'll have a good scenery of the ocean just outside the hotel.That being said, that same view will no longer be available soon as construction of another building across the street is undergoing. The hotel is also close to everything being in the downtown area itself. Several malls surrounds the property, and lots of choices when you want something to eat. There are many restaurants and food choices to eat in KK that we opted not to eat at the hotel. Service was surprisingly good for this place. Front desk and all employees are always smiling and attentive to our needs. Rooms are clean, good comfortable king size bed, the room has a living room area so you can have guests come over. Towels and toiletries are replenished everyday upon request, and you can even bring towels outside the hotel if you want to go to the beach. The place has a standard size pool and kiddie pool which is a good substitute if you want to just swim under the sun without the hassle of travelling to the island beaches.

Room Tip: Our room had a view of the ocean.
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  • Stayed June 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Kuala Lumpur, Wilayah Persekutuan, Malaysia
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed May 2, 2013

Quick overnight stay. Late arrival at 11pm. Room is decent enough...comfortable bed and pillows. Had a great sleep. Breakfast spread was good but located too spread out all over the place.

NO wifi internet in the room except via cable (need to pay?) and TV channel selection is poor for hotel of the stature (No CNN ??).

The good thing is that it is centrally located and within walking distance to other the promenade's seafood restaurants, has a lounge with live music.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 11, 2013

I have always stayed in Promenade when in business in KK. One had good scenery of the ocean once you stepped outside and good club. The hotel is being renovated and the club is gone and the scenery is no longer there being blocked by a new building. The quality of the room is still there and breakfast is good. i like it when they still retain puffing area outside. The registration has changed with a chair to sit on but i cannot see the person doing the registration and it is as if i was talking to a computer monitor. Internet in the room is free and fast but not wifi. Please change it to wifi.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 31, 2013

Service pretty slow, rooms a bit old, breakfast spread reasonable but for the price I've paid, I think it should be better It seems the place is being utilized by a lot of Government linked Corporations for meetings, etc. They were renovating the upper floors but they started banging and drilling as early as 8.00 am - Most annoying. Won't return

Room Tip: Taxis are a rip off as they do not want to use meters - RM 15 for a journey less than 1 km so if you...
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  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penang Island, Malaysia
Senior Contributor
49 reviews 49 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 24, 2013 via mobile

Been here for a business trip for 4 days. Breakfast was not bad. A lot of choices but the waitress at the cafe was not friendly. She give me a table with dirty utensils.

For the room, i choose superior room, and got minimize ng size bed. The room was big and comfy. Just nice for me and my small family.

As others said, the reception was good. Check in and out was very smooth. The bad part even you are the guest in the hotel, you still need to pay for parking. Cost at rm2 per entry. Meaning of you rent car, make sure to minimize drive in and out from the basement parking.

Another bad thing about the room was the shower head was too short. I need to bow a little to take bath.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Promenade Hotel

Address: No. 4 Lorong Api-Api 3 | Api-Api Centre, Kota Kinabalu SA 88000, Malaysia
Location: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #33 of 93 Hotels in Kota Kinabalu
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Promenade Hotel 3.5*
Number of rooms: 451
Reservation Options:
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Also Known As:
Promenade Hotel Kota Kinabalu, Sabah
Promenade Kota Kinabalu

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