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“Nice hotel but check the price on check-in” 4 of 5 stars
Review of Hyatt Regency Kinabalu

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Hyatt Regency Kinabalu
4.5 of 5 Hotel   |   Jalan Datuk Salleh Sulong, Kota Kinabalu SA 88991, Malaysia   |  
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Ranked #7 of 97 Hotels in Kota Kinabalu
Maidstone, United Kingdom
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
24 helpful votes 24 helpful votes
“Nice hotel but check the price on check-in”
4 of 5 stars Reviewed May 13, 2013

I stayed here for eight nights at the end of April/beginning of May on a business visit.

The front desk staff are very friendly, warm, courteous, efficient and professional. A couple of them even remembered my name and addressed me as such in the mornings. Given the amount of people passing through a hotel of that size, I found that quite impressive and a nice touch.

I requested a room as high as possible following the comments of a previous reviewer who had mentioned on the noise of a hotel function coming up through the floors. My room was on the tenth floor and very quiet indeed.

My room had a sea view and, unbeknown to me at the time, commanded a significant premium over the town view. I'm not sure the premium is worth it but the sea view is beautiful and the town view of a shabby adjacent building is rather grim. See for yourself and perhaps try and negotiate a reduced premium for the sea view.

Anyway, the rooms are particularly large, I would say at least 50 square metres. The work desk and surrounding space is more than adequate, wi-fi has a good signal throughout the hotel and not just in your room, sufficient power sockets for lap tops and other devices.

The room has a decent sized television should you find the time to relax.

The beds are pretty big and supremely comfortable.

The bathrooms is very spacious with a separate toilet room. The bath/shower has a large window into the main room which is great for watching the football while you shower. Not so good for movies though as you need the volume cranked up to a ridiculous volume which the neighbours might object too.

The wardrobes, although large, have an absence of underwear drawers which is unusual.

The breakfast in the restaurant is very good. Superb choice which caters for western and Asian diets. However, the a la carte menu for the evenings is very limited. If you're working late and just need a bite then it's adequate but if you have the time, I'd suggest eating out. That said, the Mosaic cafe is pretty good and their selection of chocolate cake is to die for.

The gym is pretty well equipped and even has a Smith machine. The pool however, is adequate but not much use if you like to swim a kilometre before work - it's to small for that but ok to relax by.

As a final point, I checked out in a hurry and left my iPad to TV connector and HDMI lead behind. The hotel located and couriered them back to me which is pretty good service.

In summary, I would not hesitate to recommend this hotel but would advise you to be sure of the rate you're paying for your room upon check-in.

Room Tip: If you're on business and need to work in your room, go as high as possible as there are frequen...
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  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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654 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (163)
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Kota Kinabalu, Malaysia
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed May 13, 2013

Stayed here for 8 days at end of March / Beginning of April.
Large airy clean rooms with an excellent sesk for business use.
Great shortage of drawer space to store your clothes. Wardrobe did not have aby sub sections.
Breakfast was nothing special for western type breakfast.
Wi fi was slow but reliable.
Good business room at a good rate

Room Tip: You have a choice Sea facing or town facing. As a business traveller I did not find the extra charg...
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Petaling Jaya, Malaysia
Top Contributor
57 reviews 57 reviews
21 hotel reviews
Reviews in 25 cities Reviews in 25 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed May 13, 2013 via mobile

Found this hotel to be a little old when I first walked in to the lobby. But despite that, when I checked into the room, I was pleasantly surprised at the elegant design of the room and how well kept it was.

I got the opportunity to check into 2 rooms with different layouts. The first night, the wash basin area was a little island outside the bath and toilet area. I thought the layout was really unique. The second night, the design of the layout was more common. Overall, in terms of cleanliness and comfort of the room, I would say it is excellent for the price I paid for.

The breakfast buffet was quite decent as well with quite a good spread.

Did not manage to try to the hotel facilities out but I definitely will come back to this hotel during my next visit.

An advice to those planning to try this hotel out, ask for the sea view rooms. You may get a pleasant view of the Borneo harbour.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rivenhall, United Kingdom
Top Contributor
96 reviews 96 reviews
52 hotel reviews
Reviews in 72 cities Reviews in 72 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed May 5, 2013

This is a nice, if rather dated hotel, with very old fashioned décor in the public areas. We had a large very comfortable room, almost spotlessly clean, with a very nice bathroom and shower. The aircon was not very powerful, and turns off when you leave the room, so leave a business card or similar in the ‘master switch’ if you want to return to a cool room.

You get 1 hour of complimentary wifi, that works well (thereafter chargeable). There is a modest swimming pool.

Food seems to be pretty good, we ate breakfast and a lunch in the hotel which were fine. The main café/restaurant is in the hotel atrium, which makes it rather noisy at times.

Bar prices are a little high, 22RM plus tax and service for a Carlsberg beer, and even tea/coffee were very expensive at about 14RM. (Tip - watch the world go by, with inexpensive beer and a basic meal, at the Upperstar Café and Bar, first floor terrace, just over the road from the hotel.)

Hotel staff were friendly and helpful, they were happy to give me a late check out at no extra charge.

The hotel has a good location in Kota Kinabulu. You can easily walk to most places of interest (mainly the markets and waterfront) as there really isn’t much else to see or do. Kota Kinabulu is mainly of interest as a stepping stone to trekking on Mount Kinabulu etc. or to transfer to other destinations in Sabah. The airport is only a 20 minute taxi ride away.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Auckland, New Zealand
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 2, 2013

At first I was given at the room where I am just above the roof and at the very end corner which is creppy as there isn't much people staying on that floor. The room doesn't have much space and the window is very tiny which I can only slightly look through to the sea.

I went to their spa and it is amazing but it's also very secretive, a secret doorway to the stairs and then a couple more doors to get to the spa and gym area.

During the evening there are some noises coming from the top (assume it is the air conditioning) so I rang up and I got a room change straight away. I got the opposite side of the room where there is a full bottom to top window overlook to the city, a great amount of space and it is just fabulous. I appreciate the quick service provided by Hyatt and I would go back to stay with them.

Room Tip: Try having above 8th floor (not 8th floor) because you will be looking at the roof of the building i...
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  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Petersburg, Illinois
Senior Contributor
41 reviews 41 reviews
18 hotel reviews
Reviews in 25 cities Reviews in 25 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed May 1, 2013 via mobile

The halls and public areas need a complete refurbishing. Other than that, the hotel was very nice. Excellent staff, very helpful and friendly. Breakfast buffet was good room was modern, clean, everything worked, nice size, comfortable bed. Pool area was good and comfortable. Location was very good for what we wanted, close to the dive shs and the jetty where the dive boats departed from. The diving in the nearby park was great with good visibility and plenty of underwater life some trash washes in from the city. All in all we'd definitely go back.

Stayed April 2013, traveled as a couple
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Glasgow, United Kingdom
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed April 26, 2013

I ended up my trip of Borneo with a stay for a few nights at the Hyatt Regency and it was wonderful! Food was amazing - especially the buffets which were beautifully and artistically designed as well as delicious. The staff were so helpful and kind to us while we were there and keen to assist us in any way they could. The pool facilities are great too, with enough sun loungers. The rooms are stunning and bathrooms are great too with really good showers. It is in a good location as well which is great for if you are out at night. Highly recommended!

  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Hyatt Regency Kinabalu

Address: Jalan Datuk Salleh Sulong, Kota Kinabalu SA 88991, Malaysia
Phone Number:
Location: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Kota Kinabalu
#4 Family Hotel in Kota Kinabalu
#4 Business Hotel in Kota Kinabalu
#5 Luxury Hotel in Kota Kinabalu
#7 Romantic Hotel in Kota Kinabalu
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hyatt Regency Kinabalu 4.5*
Number of rooms: 288
Official Description (provided by the hotel):
Experience five-star Sabahan hospitality at Hyatt Regency Kinabalu, the premier choice for business and leisure travellers to Sabah, the Land Below the Wind. This luxury hotel in Sabah is a mere 15 minutes drive from Kota Kinabalu International Airport, offering a central location in the heart of the city close to tourist attractions and stunning views of the famed sunsets in Kota Kinabalu. Unwind in one of our 288 spacious rooms and suites all exquisitely designed with sophisticated comfort in mind plus some of the best views in Kota Kinabalu including those of the sparkling South China Sea or the Kinabalu city surroundings. Dining options at our three Kinabalu restaurants and bars are a food aficionado's delight with some of the best food the city has to offer. Be it a dip in the blue waters of the outdoor pool, a relaxing massage at the Avantang Spa and fitness centre or a party at our Shenanigan's Fun Pub, our Kota Kinabalu hotel in Sabah has it all for you. ... more   less 
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Also Known As:
Hyatt Regency Kinabalu Hotel Kota Kinabalu
Hyatt Regency Kota Kinabalu
Hyatt Kota Kinabalu
Hyatt Regency Kinabalu Kota Kinabalu, Sabah

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