This was our third season at the Palace &we were unsure of what to expect, realising our expectations maybe too high. Sabah, Borneo was our third stop this Winter
Our first surprise was the lack of welcoming committe at the Airport, we were sure that there would be someone to meet us, but no - only the shuttle bus was there to pick up our luggage. The driver made a moment of some kind & there they were coming from behind some pillars. So we got our hugs afterall
On our arrival at the hotel, members of staff that were at the hotel our last season were,on the steps waiting for us. It was a lovely feeling of coming back home. A light meal was prepared for us - bananer fritters which they knew that we liked. During our meal our incheckning was taken care of. We sat together for a while talking about events of the last year - getting uo to date with what was going on at the hotel
Personal from our previous visit remembered our small peculiarities ; extra power card (
I have medication that has to be kept at a certain degree ), blankets, pillows, fruit baskets, extra teabags etc
We arrived a few days before New Year, we were going to go their New Years Party, knowing it was to be the same artist as the last time " Elvis from Sabah" ( very good ), but this year fell a bit flat, guests turning up in everyday attire ( shorts & T-shirts) & mobiles. It seems people cant do without those apparats for 2 minutes!!!!!!!!!!!!!!!!!!!!!!!!!!
As this was our third stay at around the same time of year, they knew that my husband would be having his birthday during our stay. We didnt say anything but we got a dinner invitation from the GM, also a surprise party at the hotel. They are very good at keeping "secrets" as we passed the party table a few times without being aware that it was us
It was Always pleasant to go to breakfast, with the "Good Mornings" & smiling faces of the staff. The downer on this was that they need to improve their English, too many misunderstandings occurred, especially what kind of egg you wanted
A trekking walk was made whilst we were there, plus a relaxing area med bbq
Another downer was that some guests couldnt / wouldnt read or understand the rules about the pool area. Some just Went bathing with what they had on, screaming or shouting, no regards to other people, small children in the adult pool, this was ractified whilst we were there by setting up a wall between the two pools. Housekeeping need to be on the alert for empty trays in the corridors, these colud be smelly after being there the whole day. Our complaints were soon taken care of
We warmly recommend The Palace for pairs, singles, & buisness funtions, they have lots of rooms for different kinds of functions. Very popular for wedding receptions
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.