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“An excellent 5* resort” 5 of 5 stars
Review of Shangri-La's Tanjung Aru Resort & Spa

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Shangri-La's Tanjung Aru Resort & Spa
5.0 of 5 Resort   |   20 Jalan Aru, Tanjung Aru, Kota Kinabalu 88100, Malaysia   |  
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Ranked #3 of 92 hotels in Kota Kinabalu
Bath, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“An excellent 5* resort”
5 of 5 stars Reviewed January 29, 2014

If you are looking to be pampered and throw your cares away for a few days then stay here. A great 5* resort; lovely location, nicely designed, great pool, loads of facilities, not overpriced and a large spacious room.
We turned up without a reservation at 2am and managed to get a deal on a club suite. The club buffet is definitely enough food!
I would recommend Shangri-La as a good 5* hotel

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (443)
Date | Rating
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  • Chinese (Simplified) first
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English first
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 29, 2014

We spent 10 nights as part of a trip around Malaysia . The hotel is a good base to explore the area whilst offering a comfortable surrounding.

We upgraded to a club room which was worth it as the rooms are located away from the main area of the resort and have beautiful views of the islands at sea. The club room also came with the added benefit of a free bar and canapés in the evening . This is a good addition as alcohol is quite expensive. Johnny ensured your glass was never empty.

There was a good choice of food. We ate in all the restaurants but enjoyed the Chinese and the Italian the most.

There are plenty of activities at the hotel including daily Pilates and yoga sessions which my wife throughly enjoyed. The setting for these could not have been anymore perfect .

The pool was large and allowed for plenty of swimming but we were recommended not to swim in the sea. There were plenty of lifeguards who ensured all guests remained safe.

We would definitely stay at the hotel again and it would be perfect for all sorts of travellers from couples to young families as there are plenty of activities for all.

Stayed December 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shangrila_TAH, General Manager at Shangri-La's Tanjung Aru Resort & Spa, responded to this review, February 3, 2014
Dear Robert, thank you for your positive feedback. I am pleased that you and your partner had a comfortable stay and our dedicated colleague, Johnny, took good care of you during your stay. Thank you again for staying with us and we look forward to welcoming you back in near future!
Sincerely,
Craig Powell
General Manager
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Hong Kong
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 28, 2014

Brand hotel located in the centre of city with irresistable private beach & sunset view in Sabah. Top choice to stay here for every family with kids to enjoy the breadfast buffet, water playland, pool & beach as well as private island shore by connecting the fast speed boat from its pier just walk distance to my room......perfect.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yorkshire
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed January 26, 2014

We stayed here for a total of 8 days and had a lovely memorable holiday but there were a few things that could be improved on.
On the positive side, the hotel is only 10 minutes away from the airport but you are not bothered by noise etc. As mentioned, the views are so beautiful looking out towards the islands and take your breath away. As mentioned in other reviews the sunsets are also pretty spectacular too.
The gardens too, are beautiful, and immaculately kept.
The infinity pool is one of the best I have been too, but there is a shortage of beds in the shade unless you get up very early.
The beach is very small but looks clean enough, again the sun loungers with shade are a not impressive.
We tried the buffet restaurant several nights and apart from one disappointing experience, we were extremely happy with the choice and the standard of food. We could highly recommend it.
And now some of the more negative aspects.We had booked into a club room, when we arrived no one helped us with our suitcases and we were just pointed in the general direction of our room which was not easy to find at first. This was not a huge problem but not what we expected from a Shangri la hotel. The room itself was spacious - Seaview, Kinabalu Wing, However it looked a bit tired, for example the bed head board was well marked from the heads of all the previous guests that had rested there, not exactly inviting.
We had no problems at all with the bathroom and its amenities
We visited the Orangutans at the Rasa Ria sister Hotel and were lucky enough to see two of the youngsters. Whilst there, we noticed big differences between the two hotels - first of all we were really welcomed. Secondly we spent the afternoon sunbathing, and the quality and quantity of the sun loungers and service from staff was so much better. It made us feel that we had chosen the wrong hotel. The shuttle bus back was also a bit of a nightmare, the driver picked up some passengers to drop off in the city centre and we ended driving around the town,.sometimes along the very same streets for over two hours when we were just about 10 minutes from the hotel.
On a final note, we do have fond memories of this holiday, and some of the staff in the Club Lounge were exceptional. We had np problems with any of the clientele at all .

Room Tip: Lovely views overlooking the South China Seas when you book Seaview rooms in the Kinabalu Wing. This...
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shangrila_TAH, General Manager at Shangri-La's Tanjung Aru Resort & Spa, responded to this review, February 3, 2014
Dear HollyDayYorkshire,thank you for staying with us on your recent holiday. I am concerned to learn that our colleague at reception did not provide you with the usual Shangri-La experience - these have been shared with my team for improvement. Whilst you may have found the rooms a little tired, we have made every effort to ensure they are well maintained. We thank you once again for your valuable feedback and we look forward to your return visit!
Sincerely,
Craig Powell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Senior Reviewer
10 reviews 10 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 26, 2014

We experienced a wonderful stay. The Staff are amazing and engaged with the kids everyday. Andrew at the towels and water slides was awesome. The water slides were great for big and small kids. We did the daily challenges and had a fantastic time, ice cream for the winners and all participants was a wonderful extra. I also recommend the cooking demonstration. Curried prawns were fantastic.
The food is amazing and very safe as none of us got sick. The buffet dinners, free for kids was great value. The breakfast was also delicious. Even with the crowds the staff were extremely calm and helpful. The sunset bar had great views. CoCo Joes was also fun with the live music.
The ladies who cleaned our room were the best I have ever encountered. Nothing was a problem and they also treated us by name.
It was my 40th Birthday and my husband and the staff organised a lovely cake and wrote happy birthday in beautiful flower petals. A lot of the staff wished me Happy Birthday all week which was lovely.
We stayed in the Ocean Room which was lovely.
Only minus is the saving of lounge chairs, some didn't have people on them all morning. However we always found at least two chairs. The fresh water around the pool was an added plus.
Thank you to all the wonderful staff you made our vacation a wonderful experience.

Room Tip: If you have kids the ground floor is great as they just go straight out and play.
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  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shangrila_TAH, General Manager at Shangri-La's Tanjung Aru Resort & Spa, responded to this review, February 3, 2014
Dear Mellee2014, thank you for choosing to celebrate your special day with us. Glad to learn that you and your partner had a wonderful experience at the resort and I will be sure to share your positive comment with our passionate colleague, Andrew. Your glowing feedback has been very encouraging and we look forward to welcoming you back for another memorable experience!
Sincerely,
Craig Powell
General Manager
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Melbourne, Australia
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 26, 2014

Stayed here for 7 nights with my wife for a holiday over Christmas 2013. We had club room access. the staff all over the hotel were extremely warm and friendly.

Breakfast in the club room had a good variety, with choice a la carte or buffet. We had two a couple of dinners in the hotel. Good service and range of offerings.

City centre is about $30 Malaysian Dollars by taxi. plenty of eating and massage options nd some shopping.

The pool in the hotel was large, clean and well managed. the staff made sure that children were kept out of the adults only area. the private beach is very small and not worth writing about.

you can book a snorkelling tour form the hotel. this tour is ver good value and you can rent all necessary equipment at an excellent price.

three tennis courts on offer. We brought or own raquets with us and the hotel provided balls, towels and iced bottle water.

i highly recommend staying here.

Room Tip: go for club room.
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 25, 2014

This place (we are still here) is very good. I really wanted to give it a four star rating but compared to my other large hotel experiences its just a bit below 4. Anyway, its a very busy hotel, we were told100% capacity yet in the wing we are in you would hardly know it, over looking the mini golf course is very quite. The mostly Chinese clients are quickly taking over the Japanese in their quest for craziest photo takers, this makes it a bit hard to walk around the grounds without being told to stop so someone can take the 50th photo of his girlfriend.
The staff are fabulous, I watched a very rude Chinese guy yesterday ranting because the staff had said 1 to 2 persons in an accent that sounded like 1 to 2 percent. the guest was very rude and we were amazed how tolerant the barman was. In Australia he may have been thrown in the pool.
The sunset bar is pretty funny, I forget that as Australians we see many fantastic sunsets, but yesterday there was a 100 or so people taking photos, it was really nice to see.
food is great however someone should tell the Chinese guests that there is plenty of food to go around and we will not starve, pushing isn't the way to get your eggs any faster. Drinks compared to the Australian prices are cheaper and out on the street as usual cheaper again, but I dont feel I need to take a second mortgage if I want to have a few drinks by the pool.
We arrived very early on the first day, this isnt Shangri La's fault but they made us feel welcome and have a special arrival area for tourists to hang out and sleep or make some tea before their room is ready. As for rooms they are great. huge beds (2 king singles pushed together) which is awesome. the airconditioning works well, no in house movies just the normal Malay t.v, if you like movies or t.v bring a hard drive with your favourite shows loaded.
Outside the hotel Kota Kinabalu is great, the food is wonderful and the locals very friendly. I really hope this place doesnt turn into Bali or the busy parts of Thailand. Give me the occasional rude chinese guest over fighting abusive australians any day.
Thank you Shangri la Tajung Aru, we will be back

Room Tip: if you want quiet the rooms over the mini golf course are perfect. level 2 is on the same level as t...
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  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Shangri-La's Tanjung Aru Resort & Spa

Address: 20 Jalan Aru, Tanjung Aru, Kota Kinabalu 88100, Malaysia
Location: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Kota Kinabalu
#2 Spa Hotel in Kota Kinabalu
#2 Luxury Hotel in Kota Kinabalu
#2 Business Hotel in Kota Kinabalu
#2 On the Beach Hotel in Kota Kinabalu
#3 Family Hotel in Kota Kinabalu
#3 Romantic Hotel in Kota Kinabalu
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La's Tanjung Aru Resort & Spa 5*
Official Description (provided by the hotel):
A paradise for the senses surrounded by natural beautyA gentle breeze caresses your face as you wake to the sound of waves lapping the beach. The balcony opens up to an inspiring vista of sparkling coral islands and swaying of palm trees. Tunku Abdul Rahman Park, bordered by crystal clear waters and lush vegetation Sophistication surrounds you in a lavishly decorated suite inspired by Borneo’s rich cultural heritage. Shangri-La’s Tanjung Aru Resort and Spa, Kota Kinabalu, is a perfect tropical getaway, a luxurious tranquil retreat just a short drive from the city.Yet, excitement beckons as you set out to discover all Kota Kinabalu’s delights. Making your way to Kinabalu National Park, you are thrust into a jungle paradise of natural wonders, rugged landscapes and scenic beauty. From the Rafflesia, the largest flower in the world, to the famous Orangutans in their natural habitat, it only gets more breathtaking every step of the way.The afternoon is spent exploring the picturesque town of Kota Belud. As Sabah’s largest and most popular open market, you find gems of all sorts, ranging from handmade handicrafts to mouth-watering local delights like natural honey.Back at the resort, you look forward to a sunset cruise, which departs from STAR Marina, to catch Borneo's famous sunset. Not long after, you wind down at Coco-Joe’s Bar & Grill. Lounging atop one of the beach-dining platforms, over cocktails and a delectable seafood tower, you continue to enjoy the sound of overlapping waves on the shores of Sunset Beach. A pampering session at CHI, The Spa rounds off the day. With treatments based on traditional Asian healing philosophies, you lose yourself in an enchanted and indulgent journey, all on the resort’s private spa island.For every experience here, you are surrounded by natural beauty. And it all begins at Shangri-La’s Tanjung Aru Resort and Spa, Kota Kinabalu ... more   less 
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Also Known As:
Shangri-La`s Tanjung Aru Resort And Spa
Shangri-La`s Tanjung Aru Hotel Kota Kinabalu
Shangri Las Tanjung Aru Resort
Shangri Las Tanjung Aru Hotel
Shangri La Kota Kinabalu
Shangri-La's Tanjung Aru Resort & Spa Kota Kinabalu, Sabah

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