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“Outstanding MICE &Banquet Teams” 5 of 5 stars
Review of Shangri-La's Tanjung Aru Resort & Spa

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Shangri-La's Tanjung Aru Resort & Spa
5.0 of 5 Resort   |   20 Jalan Aru, Tanjung Aru, Kota Kinabalu 88100, Malaysia   |  
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Hotel amenities
Special Price
35% off room rate
Ranked #3 of 97 Hotels in Kota Kinabalu
Certificate of Excellence 2014
Kuala Lumpur, Malaysia
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
“Outstanding MICE &Banquet Teams”
5 of 5 stars Reviewed December 6, 2013

I've been to Tanjung Aru several times for events organized by me. From an event planner point of view, the meeting and banquet teams are superbly trained and extremely hospitable, which makes my job a lot easier. One hell of team they are.

Both Kinabalu and Tanjung Wings have their own unique features. Rooms are tastefully decorated and comfortably bedded. Sunset view at Tanjung Aru is probably one of the best I've seen through all my travels.

Strategic location only 15 min cab ride from airport and 20 min into the city centre. The only problem? It can get quite crowded especially during holiday season but who can blame them as the resort is so popular?

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shangrila_TAH, General Manager at Shangri-La's Tanjung Aru Resort & Spa, responded to this review, December 10, 2013
Dear Odetorei, thank you for your favorable feedback on our products and services. Your review has been very encouraging and we look forward to welcoming you back soon!
Sincerely,
Craig Powell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,505 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (560)
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Cebu Island, Philippines
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 5, 2013

I recently organized a leadership event for our company, 110 Senior members attended. From the time of arrival until departure, we were treated exceptionally well. The hotel staff were friendly and helpful, the chef personally greeted our delegates during mealtimes and every request was dealt with swiflty and with precision. Sheila ( the events Manager) was exceptional. I would highly recommend this venue for Corporate functions, weddings or even a family getaway ( This property is very family orientated.

Overall great experience and kudos to the staff for adding the extra touch.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shangrila_TAH, General Manager at Shangri-La's Tanjung Aru Resort & Spa, responded to this review, December 10, 2013
Dear Shayne, many thanks for your positive feedback and for highlighting the efforts made by our passionate colleagues during your stay. Our team is dedicated to working hard in ensuring our guests receive the best available services and facilities at all times. Thank you again for your recommendations and we hope to see you again in near future!
Sincerely,
Craig Powell
General Manager
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Hong Kong
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed December 5, 2013

I think this hotel is over-rated in tripadvisor.

Facilities- 5 stars facilitites, restaurants are ok but delivery of food was slow. Can access the outlying islands quickly by boat transfer at the pier of the hotel (at 65 RM for return). Lots of facilities for kids, including water park, shallow pool, and playroom, so good for families with young kids. Sunset is very nice but the pier was packed with lots and lots of noisy hotel residents.

Services-inadequately staffed. We arrived at noon and was told that we could only check-in at 2pm. Fine, we waited until 2 pm but it took more than 15 minutes just to get the key card at the reception. On arrival to room, we found that it is located on the ground floor facing the garden. We chose a "seaview room" when we booked the room, this was not what I paid for. I requested for a change to upper floor and was told that I need to wait for ANOTHER HOUR by a junior staff. The manager stepped in and gave us an upper floor room in 15 minutes time. Staff's English level is not proficient enough, which is a bit disppointing for a 5-star hotel. Not much smile from staff. And sometimes we were even black-faced (e.g. when asking the staff to come back an hour after for cleaning our room).

Room cleaning service is not professional enough, refilling some stuffs while leaving others un-refilled.

We asked for late check-out on the last day (extension for an hour from 12:00noon to 1pm) as our flight is evening flight. Staff at the reception said ok. But when we arrived our room, wet after swimming, at 12:05, we found that our key card could not access the room. We had to wrap ourselves in towel and went to the counter to fix it.

The hotel is very packed with lots of tourists, with quite some from package tour from Mainland China. Breakfast time wasn't really relaxing as there were lots of people competing for food.

I won't come back to this hotel again, unless with young children.

Btw, I went to the Island Sapi. It took just 10 minutes jetty from the hotel. However, the beach was packed with tourists, with plastic bottles on the beach and in the water. Some coral reef and fish but not very impressive.

I've been to the Shangri-la Rasa Ria, the experiences there was far better.

Room Tip: Ask for ocean view at the upper floor, the higher, the better.
See more room tips
  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shangrila_TAH, General Manager at Shangri-La's Tanjung Aru Resort & Spa, responded to this review, December 10, 2013
Dear chungtravel, thank you for your constructive review. We have taken note of your concern regarding our service standards within the resort and have addressed these shortcomings with our team. Please accept our sincere apologies for the poor Shangri-La experience you received during your stay - we will certainly strive for further improvement! Kindly email me directly at craig.powell@shangri-la.com if you would like to discuss in detail regarding your staying experience. Thank you again for staying with us and we hope to welcome you again.
Sincerely,
Craig Powell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, England, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 3, 2013

We stayed at Rasa Ria then tranferred here. It was busy and a bit tired. needed a make over. Staff were very nice but not as well staffed as Rasa Ria. Quite a long way from town. Main restaurant shut at short notice for maintanance. Breakfast was a bunfight. Pools were good though and the staff were generally very friendly and extremely helpful, Given a choice stay at Rasa Ria. Its further out but a far nicer location.

Room Tip: Get an ocean facing one the others overlook the car park
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  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashbourne, United Kingdom
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 28, 2013

We stayed at the Shangri La Tanjung Aru from 25/11/3 to 02/12/13. We've had a lovely time. Weather perfect, staff lovely and very helpful and friendly. Very close encounter with an orangutang at Rasa Ria, very lucky. Can definitely recommend this hotel and resort to anyone who wants a lovely holiday in somewhere a bit different.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 27, 2013

We stayed here for 7 days. Not much to do in Kota Kinabalu. The hotel was fantastic. They cater for all ages. The breakfast is the largest, best run buffet we have ever eaten at. They have fantastic service & the kids are a priority. There is a comical staff member who is very entertaining during breakfast time. Children have their own buffet serving area (for them only)
Food throughout the day & night buffet are top standard.
There is a water park / slides in the pool area to keep the kids busy
If you plan on staying in KK this hotel (10 mins drive out of town) won't disappoint

Room Tip: We had a Tanjung executive suite sea view room. It was large, clean & very quiet
See more room tips
  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kota Kinabalu
2 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 26, 2013

We choose this resort to celebrate our 1st Wedding Anniversary!!

Our room located at Tanjung Wing which was clean, tidy and attached balcony with sea view. Our bed is huge, comfortable & was decorated beautifully - full of red rose petals and a pair of swan towels. It’s just very lovely and romantic! We are really appreciated the arrangement. TQ.

The staff, the service and the whole resort were just excellent. Beautiful pool and fun water slides you shouldn’t miss it! Go to Sunset Bar for the best spot of sunset view which you would not regret.

We had our breakfast in Café Tatu, food are fine with variety choices.

Overall, this resort is suitable for everyone. We will definitely stay here again!

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shangrila_TAH, General Manager at Shangri-La's Tanjung Aru Resort & Spa, responded to this review, December 2, 2013
Dear Michelle, thank you for your sharing your feedback and pictures with us. I’m pleased to know that you and your partner liked our special arrangement and enjoyed your stay overall. Thank you again for choosing to celebrate your special day with us and we look forward to your next visit!
Sincerely,
Craig Powell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shangri-La's Tanjung Aru Resort & Spa

Address: 20 Jalan Aru, Tanjung Aru, Kota Kinabalu 88100, Malaysia
Location: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Kota Kinabalu
#2 On the Beach Hotel in Kota Kinabalu
#2 Romantic Hotel in Kota Kinabalu
#2 Luxury Hotel in Kota Kinabalu
#2 Business Hotel in Kota Kinabalu
#3 Family Hotel in Kota Kinabalu
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La's Tanjung Aru Resort & Spa 5*
Number of rooms: 495
Official Description (provided by the hotel):
A paradise for the senses surrounded by natural beautyA gentle breeze caresses your face as you wake to the sound of waves lapping the beach. The balcony opens up to an inspiring vista of sparkling coral islands and swaying of palm trees. Tunku Abdul Rahman Park, bordered by crystal clear waters and lush vegetation Sophistication surrounds you in a lavishly decorated suite inspired by Borneo’s rich cultural heritage. Shangri-La’s Tanjung Aru Resort and Spa, Kota Kinabalu, is a perfect tropical getaway, a luxurious tranquil retreat just a short drive from the city.Yet, excitement beckons as you set out to discover all Kota Kinabalu’s delights. Making your way to Kinabalu National Park, you are thrust into a jungle paradise of natural wonders, rugged landscapes and scenic beauty. From the Rafflesia, the largest flower in the world, to the famous Orangutans in their natural habitat, it only gets more breathtaking every step of the way.The afternoon is spent exploring the picturesque town of Kota Belud. As Sabah’s largest and most popular open market, you find gems of all sorts, ranging from handmade handicrafts to mouth-watering local delights like natural honey.Back at the resort, you look forward to a sunset cruise, which departs from STAR Marina, to catch Borneo's famous sunset. Not long after, you wind down at Coco-Joe’s Bar & Grill. Lounging atop one of the beach-dining platforms, over cocktails and a delectable seafood tower, you continue to enjoy the sound of overlapping waves on the shores of Sunset Beach. A pampering session at CHI, The Spa rounds off the day. With treatments based on traditional Asian healing philosophies, you lose yourself in an enchanted and indulgent journey, all on the resort’s private spa island.For every experience here, you are surrounded by natural beauty. And it all begins at Shangri-La’s Tanjung Aru Resort and Spa, Kota Kinabalu ... more   less 
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Also Known As:
Shangri-La`s Tanjung Aru Resort And Spa
Shangri-La`s Tanjung Aru Hotel Kota Kinabalu
Shangri Las Tanjung Aru Resort
Shangri Las Tanjung Aru Hotel
Shangri La Kota Kinabalu
Shangri-La's Tanjung Aru Resort & Spa Kota Kinabalu, Sabah

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