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“"Zara's - loving it"” 4 of 5 stars
Review of Zara's Boutique Hotel

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Zara's Boutique Hotel
3.0 of 5 Hotel   |   Harbour City, Kota Kinabalu | Jalan Pantai Baru, Sembulan,, Kota Kinabalu 88100, Malaysia   |  
Hotel amenities
Ranked #32 of 93 Hotels in Kota Kinabalu
Tawau, Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
“"Zara's - loving it"”
4 of 5 stars Reviewed November 27, 2012

Loved it! for its perfect location & ambiance. With ample restaurants to choose from to having/enjoying the mountain (view) from my room. Yes.. you have an option to stay in a room with mountain view or city view. The hotel although not really in the city centre (its within walking distance or 5 mins drive to City center) still is a good choice for those who prefers to be slightly out from the noises. Parking is not a problem, and it's safe. Even without car, you can easily go by with calling in a taxi, just ask the reception lady(ies). The staff are very helpful and always receive/greet customers with unpretentious smile!..very friendly. The room is very clean and WIFI service is good. Thats all I need. Will i stay here again ? or recommend this hotel to friends/family? Answer: definitely. Infact, i have stayed here 3 times - on leisure and business.

Bna.

  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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64 reviews from our community

Traveler rating
    19
    17
    19
    6
    3
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13
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12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
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  • French first
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English first
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 31, 2012

Stayed with my sisters in the Family Suite for relaxing over the weekend. The room is very clean and my gosh....huge! We can hold a party in there. Lol. The only hotel in Sabah with only female staff. No parking problem and safe to park cars. No worries on food as there are so many restaurants and not forgetting a 7 eleven shop in case you crave for junk food. Within walking distance to Sutera Harbour. Its only 5-7 minutes drive to the city and 10 minutes to the airport. Oh yes, the hotel is new. Will definitely go back to stay there.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sabah
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 3, 2012

Great hotel with great location. Only i was quite surprise to discover tons of empty water bottel inside on of the bottom compartmnt on my room. When i go to bthroom and use the water, it smells like sewage.firstly i tot it was my nose but i opt to take my shower at my friend house since i was goin out..when i got back from outing,the tap water still smell bad..didnt able to complaint bcos no one is picking up my calls..since i so tired, i get myself thru the nite and brush my tooth with water bootle-next morning,i change hotel..the restaurant is definnitly not an option, they only serve you fried beehoon and nasi goreng..plain one!coffee?its like having coffee at mount kinabalu-dont expect them to serve you hot coffee or tea,all you get is warm to cold beverage!..one more thing, their pillow is hard as rock..cheap one?

  • Stayed September 2012, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZaraBH, Manager at Zara's Boutique Hotel, responded to this review, September 20, 2012
First and forecast we would like to thank you for your support. I would really appreciate if you kindly email me @ zarasboutiquehotel@yahoo.com with your name and room number and the date of your stay sir/madam, so that I can personally see to it that this matter is being investigated and resolved immediately. So far we have not received any complaints with regards to tap water problem but I will certainly not take this matter lightly should it be proven to be true. We do Apologise for any inconvenience caused. Thank you once again for your comment.

Kind regards,
Patricia Michael
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bintulu, Malaysia
Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 13 cities Reviews in 13 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed August 30, 2012 via mobile

Pros:
Ample parking space.
7-11 and restaurant nearby.
Relatively value for money.
Large room.

Cons:
No WiFi in the room. One of the reason why I choose this hotel.
Front desk staff require training in hospitality.
If you coming from airport.. Need long U-turn before can reach this hotel.
Request for late check out at 4pm not given despite no one's checking in.

Will I stay again in this hotel? No.
Will I recommend this hotel? No.

  • Stayed August 2012
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 14, 2012

Having stayed in most other hotels in Kota Kinabalu, this really is the best value for money.The staff are extremely courteous, and the location being at the edge of the city is convenient to all KK has got to offer.
The large room I was staying was beautifully decorated, well appointed, with large bathroom, was felt like a real home from home.
It has its own dedicated carparking spaces, particularly convenient, as we hired a car and able to travel widely in the area.
A particular favourite was the local cuisines served up by the hotel's dedicated restaurant, yes, we will definitely be back.
The intimacy and friendliness of the staff makes this a great family hotel.

Room Tip: The deluxe rooms feels like that of a 6 star resort.
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  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 14, 2012

I have been visiting Kota Kinabalu for 20 years and have just discovered a real gem, Zara's boutique hotel. It is located just outside the busy City Centre across from the excellent Sutra Harbour and all it facilities. The hotel has benefits from friendly staff that made our stay an absolute delight. The room rates are very competitive and the one I was staying in was extremely spacious and well appointed, but best of all was the DePatio restaurant where we enjoyed the chef's interpretation of Malaysia's best food!

Room Tip: Ask for one of the supersize rooms !
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
1 review
4 of 5 stars Reviewed August 13, 2012

My 5 weekends in KK were spent in this hotel which offerred clean rooms and excellent service. The staff were very polite all the time and promptly attended to our various requests
One of the best things that we enjoyed is the fabulous CHinese meals which was just 10 shop lots away. While the location was away from the city centre, it suited us as it was close to the airport and transportation was available quickly - the call cabs were just 5 mins away
I would recommend this hotel to travellers who are looking for a good deal as I personally had a good stay for the 5 weekends that I put up here

Room Tip: ASk for the rooms which face Mt Kinabalu - it is just glorious to wake up in the morning and face th...
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  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Zara's Boutique Hotel

Address: Harbour City, Kota Kinabalu | Jalan Pantai Baru, Sembulan,, Kota Kinabalu 88100, Malaysia
Location: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant
Hotel Style:
Ranked #32 of 93 Hotels in Kota Kinabalu
Price Range (Based on Average Rates): $
Hotel Class:3 star — Zara's Boutique Hotel 3*
Number of rooms: 118
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Also Known As:
Zara's Boutique Hotel Kota Kinabalu, Sabah

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