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“Overrated” 2 of 5 stars
Review of Horizon Hotel

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Horizon Hotel
4.0 of 5 Hotel   |   Jalan Pantai, Kota Kinabalu 88999, Malaysia   |  
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Ranked #8 of 93 Hotels in Kota Kinabalu
1 review
“Overrated”
2 of 5 stars Reviewed November 27, 2012 via mobile

Stayed in junior suite, wired lan port is decoration only, not means servicing. Wifi cover to your room door only, excluding your bed and bath room. Frontdesk is unhelpful to solve problem, suggested to come down to lobby from 11/F whenever need internet. Are u kidding?

  • Stayed November 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Horizon_Hotel_KK, Manager at Horizon Hotel, responded to this review, November 30, 2012
Dear Mr Mok Kei Hong,

Thank you for your comments raised.

It was very unfortunate that the internet failed on 27 Nov at 9.40pm as what was reported by the Duty Manager.

We have recently upgraded to Wi-Fi from the LAN Cable system and have completed on the upper floors. There may be some connectivity problem on that evening and every effort was made to reconnect but however it failed. Alternative suggestions was offered to you to either use the Wi-Fi available in the Lobby or at the Business Centre.

Once again our sincere apology for the inconvenience caused.

Hisham Abd Samad
Sales & Marketing Manager
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461 reviews from our community

Traveler rating
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    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (130)
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Hereford, United Kingdom
Senior Contributor
35 reviews 35 reviews
30 hotel reviews
Reviews in 35 cities Reviews in 35 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed November 23, 2012

The staff here were very pleasant and helpful. Breakfast was good, but on one morning it was somewhat crowded. We did not try the restaurant.
We had 2 single nights there and one of our rooms was on the 12th floor and had a lovely view over the sea. The rooms were fine but not all rooms have baths.
The swimming pool was a reasonable size with a fine view over the harbour as it is on the 6th floor.

Stayed November 2012, traveled as a couple
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Horizon_Hotel_KK, Manager at Horizon Hotel, responded to this review, January 8, 2013
Dear JudeEB63,

Thank you for your positive comments and compliments and I trust you had a pleasant stay with us.

I hope that we will be able to look after you again sometime soon in the near future.
Warm regards from all of us.

Hisham Abd Samad
Sales & Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 23, 2012

The room is clean,spacious and modern. A perfect stay for business trip or even honeymoon. Breakfast menu was great but if you stay more than one night,you might get boring as it served the same dishes all over again. Location-wise is right smack in the middle of the city...which is very convinence. Rooms with sea view a must. Value for your money and will definitely stay here whenever i'm here in Kota Kinabalu

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed November 19, 2012

I would call this a boutique hotel, close to all amenities in Kota Kinabalu as we stayed 9 nights they gave added benefits, which was a lovely surprise.
The breakfast was more than adequate and the rooms lovely and clean.
Our room looked out towards the water and had a good view. I would imagine if you did not have the airconditioning on in the rooms it could be a bit noisy, as we experienced one afternoon, but as you would normally use the air-cond it seem to buffer all noise out.
The staff were EXCEPTIONAL and extremely friendly, nothing was too much bother and they were always happy to assist. I used the tour booking at the hotel and they were very helpful.

If you like Gyms you will love theirs, it was large with lots of equipment. As you will see in most of the reviews, the pool is nice but there is nowhere to sit which is a shame as the outlook is pretty good.

All in all I could not fault the hotel - I have just posted a review of another hotel we stayed in just after visitng this hotel (paying three times the price) and they could learn a thing or two from the service levels at the Horizon Hotel - We would certainly stay here again.

The restaurant across the road was excellent and also close to Gaya St Markets on a Sunday.

Room Tip: We used the Spa at the hotel, this was lovely and also had dinner at Asian Restaurant (pretty good...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
35 reviews 35 reviews
29 hotel reviews
Reviews in 22 cities Reviews in 22 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed November 15, 2012

We stayed at the Horizon hotel for 10 nights towards the end of october, and found our experience quite enjoyable. The hotel is located right in the heart of the city centre, opposite the town hall on one side, and the major post office H.Q. on the other side.The hotel is quite new with a contemporary feel about it.The decour and furnishing has modern styling, with dark timber panelling in the rooms, and very comfortable king size beds. We found the rooms very spacious and relaxing. You also have LAN access which made it easy to keep in contact with the outside world. The bathroom was well designed, with a large shower and plenty of room to place your toiletries on shelves or in draws. Hardly had the mirrors fogging up on us as the shower was ventilated well and no water pooling on the floor, a plus for the hotel.Our room faced the city centre/town hall, and was nice looking at life passing us by. The swimming pool and gymnasium is located on the 6th floor, however we did not spend too much time there, as it was limited with room, three deck chairs, and we shared one to allow others to use the others. But it was refreshing to go for a swim, especially in the afternoon, when the hotel is not casting a shadow over the pool area.Breakfast at the hotel was delicious,with a good saelection of local, aswell as western style of foods, although the tables were a little bit odd/ uncomfortable.We also had dined at the Asian restaurant located opposite the hotel reception, which was nice.
A short stroll towards the west,around 400 metres, you come to the local vegetable, fish and meat market.South from the vegetable market, you will arrive at the phillipino markets, specializing in local handcrafts and souveniers. It was interesting to see what items they had on offer, and thier were plenty of fresh water pearls for sale, at very reasonable prices. If you head north from the phillipino markets, pass the vegetable markets, thier are alot of outdoor restaurants which open for buisiness in the evenings, selling wonderful seafood at very cheap prices. We had eaten at one restaurant, a few times, and we purchased a snapper, a flounder, rice and vegetables with drinks, for around 60 ringits, around $20 aus dollars!!! Deliciuos....
If you come out of the hotel front entrance, and turn left, heading north for 100 metres, you will pass a taxi rank, and a supermarket. You can purchase most things here, at cheap prices.Keep heading north, and towards the water (northwest) you will come across a couple of big shopping plazas, consider getting money converted here as the exchange rate was excellent. Thier are plenty of really nice local and cosmopolitan restaurants around the hotel, selling delicious meals, at reasonable prices. If you are at the hotel on a sunday, thier is a local market on which, they close off to all traffic, and it's great to go look at what things locals are selling. You can buy tools vegetables, handcrafts, clothing and even pets.
One more thing, if you arrive at the airport, thier is a taxi stand inside the building, and a set fee to get a transfer from the airport, to most hotels in the city, should be around 30 ringits. When we left the hotel tocome back to the airport, we had organised a taxi to pick us up, and the price was the same. I dont think people would try to rip you off here, the people were very helpful, not pushy and always smilling. We have no hesitation in recommending this hotel to others, and if we do return, we would stay here again.....

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Top Contributor
51 reviews 51 reviews
22 hotel reviews
Reviews in 29 cities Reviews in 29 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed November 15, 2012

This hotel is centrally located and you can easily walk to the jetty and take a boat out to the TARP islands for the day at preset rates. Don't bother paying tour package prices. The Asian restaurant serves good food downstairs and the breakfast has something for everyone. Markets and groceries are nearby. 30RM to the hotel from the airport during daylight hours. Good for the price!

Room Tip: The oversized twin beds slept one adult and small child comfortably.
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 13, 2012

It's newly built, I can even see the promotion on in-flight magazine on Air Asia. It's in perfect location, so not far distance walking to west for seafood restaurants or east for pier to islands near by. Front desk is helpful and professional, we got a free upgrade to sea view room. Room layout is very special, they also provide 2 power sockets with global styles so you don't need to bring adaptor. Out-door swimming pool is on the 6th floor, closes around 8.30pm, with 3 deck chairs available. With the position in the north side of the building's 'waist', it's in the shade until noon. You can enjoy sunshine in the afternoon and sunset view is nice.

Some recommendations:
1. More keycards: we only got 1 key card per room and people should swipe card in elevator, even guests on other floors could not help you to stop at yours. So if one of us went swimming, the other one in the room might lost power, or else the swimmimg one should ask frontdesk to activate the elevator. Good security policy but I heard it's because of the lack of cards.
2. Edge of swimming pool: the edge is made of little chopped stones rather than rounded mosaic, so it's a bit sharp. It's hurt when you throw your arm when swimming in freestyle.
3. Space: the distance between desk and bed in sea view rooms are quite narrow. It's hard to move the big chair and find a comfortable position.
4. No Wifi in room: we have to use wired network. so no luck for wifi based devices like smart phones and pads.
5. We have to close the curtain if we want to watch TV during day time since the TV is facing to window in sea view rooms and its surface would reflect light.
6. Pillows: one is too high, the other one is too low for me....

Room Tip: they provide free upgrade based on availability. go for sun bath in the afternoon. special layout s...
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Horizon Hotel

Address: Jalan Pantai, Kota Kinabalu 88999, Malaysia
Phone Number:
Location: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Kota Kinabalu
#7 Business Hotel in Kota Kinabalu
#8 Romantic Hotel in Kota Kinabalu
#9 Family Hotel in Kota Kinabalu
Price Range (Based on Average Rates): $
Hotel Class:4 star — Horizon Hotel 4*
Number of rooms: 180
Official Description (provided by the hotel):
Overlooking the city with sea views, featuring branded 42/50" Plasma TV, restorative rain showers, comfortable beds, free high speed internet access and all the extra touches that will make your stay memorable. Our thoughtfully designed modern spacious and luxurious rooms promise a restful stay. ... more   less 
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Also Known As:
Horizon Hotel And Spa
Horizon Hotel Kota Kinabalu, Sabah

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