After a horrific experience checking in at the Rainforest Lodge...and us walking out upon sight of our room, we walked a few blocks and asked if this hotel had rooms available. We ended up sharing a room for three nightes on the 13th floor (out of 14) looking across the water to the islands and the view was spectacular. The rooms were pretty average, but the bathrooms were clean and the A/C worked well. The TV has limited stations if you don't speak Malay or Mandarin, but Discovery Asia was frequently airing Mythbusters so we were pleased.
Service was above par with helpful front desk staff and always cheerful doormen. I will mention I hurt my ankle one day and in order to receive ice I had to pay 5 ringgits+tip (room service was the only option for ice)...but perhaps free ice is not common in that part of the world and this was not a policy unique to the hotel? I can't really say.
The hotel was a short walk to the Jetty where the ferries depart for the islands and was across the street from a casual mall w/ a grocery store and a good deal of food options (ranging from sit down w/ internet to pizza hut). I believe there were movie theaters and karaoke bars in the mall as well. If you've booked tours (we did whitewater rafting - recommend!, probiscus monkey river cruise - ok, poring hot springs - skip it), the hotel is well known and easy for the drivers to find.
Breakfast was the biggest value-add of this particular hotel, although I can't remember the serving hours. We received vouchers for each morning upon check in. A large buffet including fruit, poached eggs, traditional western options, noodles, rice, fish balls, salad, dessert-like breads, porridge, soup, toast, and coffee/tea/juice were all availbe to eat in the dining room or out on the terrace. The terrace is a gorgeous setting to start your day, but you need to get there early to get a table.
Drawbacks include wifi only being available in the lobby...and being completely out on our final day.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.